crippah 0 Posted June 16, 2020 Posted June 16, 2020 (edited) Hi there, I've been using Emby for a while now without issues. After update 4.4.3.0-1 my ASS embedded subtitles stopped working. The video struggles to show the subtitles as it takes about 2 - 3 minutes for the subtitles to start showing up. After the subtitles show up, the video starts lagging, flickering and has short freezes. Also sometimes the subtitles will freeze completely while the video continues. Videos using external SRT files work fine without issues. Synology Video Station / Plex both work without issues. Weird thing is that when I play the video on my Android App it works fine. When I play the video in the browser or chromecast it does not. I've tried the following solutions: Disabled transcoding (because I thought it might be forced transcodig and the server can't handle that) Disabled on the fly subtitle extract Reinstalled Emby Reinstalled my Synology NAS NAS: DS216j Thank you kindly for the help Edited June 16, 2020 by crippah
Luke 40073 Posted June 16, 2020 Posted June 16, 2020 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks.
Luke 40073 Posted June 16, 2020 Posted June 16, 2020 Quote Disabled transcoding (because I thought it might be forced transcodig and the server can't handle that)Disabled on the fly subtitle extract Yes if you disable both of these then there is a good chance you will have problems.
crippah 0 Posted June 16, 2020 Author Posted June 16, 2020 (edited) On 6/16/2020 at 4:56 PM, Luke said: Yes if you disable both of these then there is a good chance you will have problems. As I stated above, I tried this as a solution and it did not work (normally these are enabled). Uploaded the logs. Edited June 24, 2020 by crippah
6zayn 0 Posted June 27, 2020 Posted June 27, 2020 (edited) If the file names for the video and the SRT file vidmate don't match, if the subtitle track is disabled or if the program doesn't support the correct encoding Edited June 28, 2020 by 6zayn
Luke 40073 Posted June 27, 2020 Posted June 27, 2020 7 hours ago, 6zayn said: If the file names for the video and the SRT file don't match, if the subtitle track is disabled or if the program doesn't support the correct encoding Hi there, are you asking a question?
crippah 0 Posted July 7, 2020 Author Posted July 7, 2020 (edited) It's still not working. All video files work fine with SRT embedded subtitles but do not work with ASS embedded subtitles. Currently HorribleSubs anime videos with ASS embedded subtitles do not work. Currently I'm just extracting the ASS subtitles and converting them to SRT and that works for me. Edited July 8, 2020 by crippah
crippah 0 Posted July 8, 2020 Author Posted July 8, 2020 Another update: I tried using Synology Video Station and to my surprise it worked flawlessly with embedded ASS mkv files. Very strange.
Luke 40073 Posted July 8, 2020 Posted July 8, 2020 5 hours ago, crippah said: Another update: I tried using Synology Video Station and to my surprise it worked flawlessly with embedded ASS mkv files. Very strange. Can you please supply the information I requested in post #2? Thanks.
crippah 0 Posted August 20, 2020 Author Posted August 20, 2020 (edited) I'm sorry. I did not get a response for a while so I thought this post was forgotten. Logs included from a fresh install of emby on my PC instead of my Synology NAS. embyserver.txt Edited August 20, 2020 by crippah Updated server log
Luke 40073 Posted October 30, 2020 Posted October 30, 2020 Hi @crippah are you still running into this with emby server 4.5.2?
crippah 0 Posted November 3, 2020 Author Posted November 3, 2020 (edited) Hi @Luke I am going to try this today and I will report back to you. Edited November 3, 2020 by crippah
crippah 0 Posted November 3, 2020 Author Posted November 3, 2020 @Luke I forced the update manually and I tried running an Anime Episode with embedded ASS subtitles. Again the subtitles did not show for 35 seconds. After that the video stopped for a couple of seconds and started lagging and stuttering.
Luke 40073 Posted November 4, 2020 Posted November 4, 2020 On 11/3/2020 at 6:51 AM, crippah said: @Luke I forced the update manually and I tried running an Anime Episode with embedded ASS subtitles. Again the subtitles did not show for 35 seconds. After that the video stopped for a couple of seconds and started lagging and stuttering. Would you mind providing a new log example from the latest version? Thanks.
crippah 0 Posted April 1, 2021 Author Posted April 1, 2021 Hi Luke, sorry for the late response again. This time Emby kept crashing for me during videoplay. I decided to buy a better NAS te see if that solves it. The DS216j from Synology is a very slow NAS with only 512 MB RAM. I bought a DS220+ with 6 GB of RAM and going to see if the problems are over for me and I can continue using Emby because I still prefer the UI layout and functions of Emby over other software solutions. Thank you for your patience.
crippah 0 Posted April 2, 2021 Author Posted April 2, 2021 (edited) Hi Luke, installed the DS220+ today and same problems. I can't even stream videos to the chromecast anymore. It just stops the video after about 5 minutes of playing and goes back to chromecast homescreen. Tried about 20 different movies and they all stop after 5 minutes. Edit: I noticed on both the 216j and the 220+ that after running the emby server it shows as "stopped" but the server is still adressable. Might be a bug with DSM ? Edited April 2, 2021 by crippah
Luke 40073 Posted April 8, 2021 Posted April 8, 2021 Quote It just stops the video after about 5 minutes of playing and goes back to chromecast homescreen. I would suggest lowering the in-app chromecast quality setting. Usually this is a sign that the bitrate is too high for the network connection.
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