Some 4k materials playing with lag and force closing the Emby App - NVIDIA ShieldTV

[ScifiContinuum 1]

I recently started using 4k x265 HVEC files and some play flawlessly and others shudder a lot and even often cause Emby to force close. I can supply any info needed, just not sure what to supply. 

I am running the most current AndroidTV version and the most current Emby server version and Emby app version on the NVIDIA ShieldTV 

Hardware, I am running the following:

Server:

i9 9900K 32 GB DDR4 Ram

Windows 10 - 1909

Emby Server 4.4.3.0

 

Wired Gigabit connection between

 

NVIDIA Shield Pro - 2020

AndroidTV 8.1.1

AndroidTv 1.7.92g

 

The following is the specs of a file that will not play smoothly:

 

4k
Video
Title4K HEVC
CodecHEVC
ProfileMain 10
Level153
Resolution3840x2160
Aspect Ratio16:9
AnamorphicNo
InterlacedNo
Framerate23.976
Bitrate40,795 kbps
Video RangeHDR
Color Primariesbt2020
Color Spacebt2020nc
Color Transfersmpte2084
Bit Depth10 bit
Pixel Formatyuv420p10le
Reference Frames1
Audio
TitleEnglish TRUEHD 7.1 (Default)
LanguageEnglish
CodecTRUEHD
Layout7.1
Channels8 ch
Sample Rate48,000 Hz
Bit Depth24 bit
DefaultYes
Audio
TitleEnglish AC3 5.1
LanguageEnglish
CodecAC3
Layout5.1
Channels6 ch
Bitrate640 kbps
Sample Rate48,000 Hz
DefaultNo
Subtitle
TitleEnglish (Default Forced PGSSUB)
LanguageEnglish
CodecPGSSUB
Resolution1920x1080
DefaultYes
ForcedYes
ExternalNo
Subtitle
TitleEnglish (PGSSUB)
LanguageEnglish
CodecPGSSUB
Resolution1920x1080
DefaultNo
ForcedNo
ExternalNo
Containermkv
Size44161MB

 

[speechles 1920]

CodecPGSSUB
Resolution1920x1080
DefaultYes
ForcedYes

 

It is your subtitles more than likely causing this. When these are "Forced" or "Default" the player will make use of them.

 

You can login as your user on Emby server and change the subtitle mode. Then whenever you want subtitles you must manually enable them.

 

[Luke 37134]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !

[ebr 14940]

Hi. Yes please provide any ffmpeg logs and the server log that is produced from that playback.

[ScifiContinuum 1]

Seeing the choppy sound and lagging video again. Attached logs

 

Logs.zip

Edited June 17, 2020 by ScifiContinuum
New logs

[ScifiContinuum 1]

I am getting another NVIDIA ShieldTV Pro. It should arrive tomorrow. If so, I will test the same setting on it to rule the it network issues. All connections are 1Gbps to a managed 24 port switch with no vlans or QOS set up. 

Edited June 19, 2020 by ScifiContinuum

[ScifiContinuum 1]

Thanks for all your help! Figured it out. Pioneer AVRs have a kind of hidden setting for 4K HDMI. They can be set to Enhanced or STD mode. Enhanced mode is what is needed to get everything working properly! This is also on some Onkyo AVRs. Also need to be the newest firmware. This will also fix 4K HDR for Netflix, Amazon and Disney+.

[Luke 37134]

2 hours ago, ScifiContinuum said:

Thanks for all your help! Figured it out. Pioneer AVRs have a kind of hidden setting for 4K HDMI. They can be set to Enhanced or STD mode. Enhanced mode is what is needed to get everything working properly! This is also on some Onkyo AVRs. Also need to be the newest firmware. This will also fix 4K HDR for Netflix, Amazon and Disney+.

Thanks for the feedback !