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Okeur75

StreamTranscode - exited with code 1

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Okeur75

Hello guys,

 

I have some trouble with transcoding in Emby since a few days..

 

Issue : Movies that require transcoding take ages to be displayed on smartphone and chromecast.

Affected : All Chromecast and smartphone. Users confirm it takes time to start a movie on these devices but it starts immediately on the Web.

Version : 4.4.2.0 (also tried to downgrade to 4.3.1.0 but no change)

Transcoding : Nvidia GTX 1050

 

On the smartphone :

Logs attached

StreamTranscode failed twice with code 1 error and the movie takes 133 seconds to start

 

On the ChromeCast, controlled by the smartphone:

Logs attached

StreamTranscode failed once and the movie takes 90 seconds to start

The Dashboard show the movie as "Direct Playing" for few seconds (15-20), then it goes to 0 and starts again as "Direct playing", then it disappears and eventually it shows the transcoding and the movie starts.

 

On Firefox:

Logs attached

Movie starts almost immediately

 

A pic to summarize what I see on the dashboard:

5ecd81516a7b6_embytranscoding.png

 

Cheers,

On-ChromeCast.log

On-Firefox.log

On-Smartphone.log

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Okeur75

Up

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Luke

Hi there, have you updated to 4.4.3? 

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Okeur75

Hello,

Up, the issue is still present and users are complaining...

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Luke

In all of these cases you're burning in subtitles. Does this only happen when that is the case?

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Okeur75

Hmm nice catch yes.

If I disabled the subtitles it starts immediately.

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Luke

Ok thanks. @softworkz will take a look at this.

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Okeur75

Hello, any news ?

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Luke

@softworkz is looking into this and will respond. Thanks.

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softworkz

@Okeur75 - Are you still experiencing those problems?

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Okeur75

Hello,

Yes Still !

I can provide more trace if needed, it's not really a production system it's fine...

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Luke

Would you mind trying the beta server to see how that compares? Thanks.

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Okeur75

Hello,

Problem solved, I had an hardware failure on one of my HDD and the raid was in degraded state trying to reconstruct itself indefinitely by adding the faulty drive again and again.

So the HDDs were highly used, thus creating the issue.

Thanks,

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Luke

Thanks for the feedback !

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