Keeps defaulting to Subtitles enabled

May 16, 2020

I have an MKV that I put together with MKVToolNix and have the subtitles set as not default

But every time I play it the subtitles are active and None is unchecked. I've deleted the folder and rercreated the file but same deal. Not entirely sure if the historical selections ever get cleared but even when I play the file and change it to none and restart it goes back to showing the subtitles. Below are the specifics if it helps. Also attached part of the logs if it helps. Also the subtitles on the server are set to English and Default which from what I understand Default should be determining if there is a forced subtitle and if so playing it, if not, then not playing the full subtitles unless selected.

General

Count : 331

Count of stream of this kind : 1

Kind of stream : General

Stream identifier : 0

Inform : Matroska: 8.51 GiB, 1 h 50 min

Unique ID : 158442507655172098106035397318267691906

Unique ID : 158442507655172098106035397318267691906 (0x7732EAC03AC3085E1C3E435D7200E382)

Count of video streams : 1

Count of audio streams : 2

Count of text streams : 1

Video_Format_List : HEVC

Video_Format_WithHint_List : HEVC

Codecs Video : HEVC

Video_Language_List : English

Audio_Format_List : MLP FBA 16-ch / AC-3

Audio_Format_WithHint_List : MLP FBA 16-ch / AC-3

Audio codecs : MLP FBA 16-ch / AC-3

Audio_Language_List : English / English

Text_Format_List : ASS

Text_Format_WithHint_List : ASS

Text codecs : ASS

Text_Language_List : English

Complete name : \\homeserver\e$\ServerFolders\Videos\Movies\Hustlers (2019)\Hustlers (2019).mkv

Folder name : \\homeserver\e$\ServerFolders\Videos\Movies\Hustlers (2019)

File name extension : Hustlers (2019).mkv

File name : Hustlers (2019)

File extension : mkv

Format : Matroska

Format/Url : https://matroska.org/downloads/windows.html

Format/Extensions usually used : mkv mk3d mka mks

Commercial name : Matroska

Format version : Version 4

File size : 9135151677

File size : 8.51 GiB

File size : 9 GiB

File size : 8.5 GiB

File size : 8.51 GiB

File size : 8.508 GiB

Duration : 6606816

Duration : 1 h 50 min

Duration : 1 h 50 min 6 s 816 ms

Duration : 1 h 50 min

Duration : 01:50:06.816

Duration : 01:50:08;11

Duration : 01:50:06.816 (01:50:08;11)

Overall bit rate mode : VBR

Overall bit rate mode : Variable

Overall bit rate : 11061488

Overall bit rate : 11.1 Mb/s

Frame rate : 23.976

Frame rate : 23.976 FPS

Frame count : 158405

Stream size : 57157624

Stream size : 54.5 MiB (1%)

Stream size : 55 MiB

Stream size : 54.5 MiB

Stream size : 54.51 MiB

Stream size : 54.5 MiB (1%)

Proportion of this stream : 0.00626

IsStreamable : Yes

Encoded date : UTC 2020-05-15 12:39:54

File creation date : UTC 2020-05-15 12:39:54.131

File creation date (local) : 2020-05-15 07:39:54.131

File last modification date : UTC 2020-05-15 12:40:48.933

File last modification date (local) : 2020-05-15 07:40:48.933

Writing application : mkvmerge v46.0.0 ('No Deeper Escape') 64-bit

Writing library : libebml v1.3.10 + libmatroska v1.5.2

Video

Count : 377

Count of stream of this kind : 1

Kind of stream : Video

Stream identifier : 0

StreamOrder : 0

Inform : English, 6 999 kb/s, 1920*800 (2.40:1), at 23.976 (24000/1001) FPS, HEVC (Main@L4.1@@Main)

ID : 1

Unique ID : 16252608394493327958

Format : HEVC

Format/Info : High Efficiency Video Coding

Format/Url : http://www.itu.int

Commercial name : HEVC

Format profile : Main@L4.1@@Main

Internet media type : video/H265

Codec ID : V_MPEGH/ISO/HEVC

Duration : 6606809.000000

Duration : 1 h 50 min

Duration : 1 h 50 min 6 s 809 ms

Duration : 1 h 50 min

Duration : 01:50:06.809

Duration : 01:50:08;11

Duration : 01:50:06.809 (01:50:08;11)

Bit rate : 6999379

Bit rate : 6 999 kb/s

Width : 1920

Width : 1 920 pixels

Height : 800

Height : 800 pixels

Sampled_Width : 1920

Sampled_Height : 800

Pixel aspect ratio : 1.000

Display aspect ratio : 2.400

Display aspect ratio : 2.40:1

Frame rate mode : CFR

Frame rate mode : Constant

Frame rate : 23.976

Frame rate : 23.976 (24000/1001) FPS

FrameRate_Num : 24000

FrameRate_Den : 1001

Frame count : 158405

Color space : YUV

Chroma subsampling : 4:2:0

Bit depth : 8

Bit depth : 8 bits

Bits/(Pixel*Frame) : 0.190

Delay : 0

Delay : 00:00:00.000

Delay, origin : Container

Stream size : 5780445702

Stream size : 5.38 GiB (63%)

Stream size : 5 GiB

Stream size : 5.4 GiB

Stream size : 5.38 GiB

Stream size : 5.383 GiB

Stream size : 5.38 GiB (63%)

Proportion of this stream : 0.63277

Title : Main Movie

Language : en

Language : English

Language : en

Language : eng

Language : en

Default : Yes

Forced : No

colour_description_present : Yes

colour_description_present_Source : Stream

Color range : Limited

colour_range_Source : Stream

Color primaries : BT.709

colour_primaries_Source : Stream

Transfer characteristics : BT.709

transfer_characteristics_Source : Stream

Matrix coefficients : BT.709

matrix_coefficients_Source : Stream

Audio #1

Count : 284

Count of stream of this kind : 2

Kind of stream : Audio

Stream identifier : 0

Stream identifier : 1

StreamOrder : 1

Inform : English, 3 545 kb/s, 48.0 kHz, 8 channels, MLP FBA 16-ch (Dolby TrueHD with Dolby Atmos)

ID : 2

Unique ID : 5281009223135448371

Format : MLP FBA

Format : MLP FBA 16-ch

Format/Info : Meridian Lossless Packing FBA with 16-channel presentation

Commercial name : Dolby TrueHD with Dolby Atmos

Format_AdditionalFeatures : 16-ch

Codec ID : A_TRUEHD

Codec ID/Url : http://www.dolby.com/consumer/technology/trueHD.html

Duration : 6606810.000000

Duration : 1 h 50 min

Duration : 1 h 50 min 6 s 810 ms

Duration : 1 h 50 min

Duration : 01:50:06.810

Bit rate mode : VBR

Bit rate mode : Variable

Bit rate : 3544753

Bit rate : 3 545 kb/s

Maximum bit rate : 5826000

Maximum bit rate : 5 826 kb/s

Channel(s) : 8

Channel(s) : 8 channels

Channel positions : Front: L C R, Side: L R, Back: L R, LFE

Channel positions : 3/2/2.1

Channel layout : L R C LFE Ls Rs Lb Rb

Samples per frame : 40

Sampling rate : 48000

Sampling rate : 48.0 kHz

Samples count : 317126880

Frame rate : 1200.000

Frame rate : 1 200.000 FPS (40 SPF)

Frame count : 7928171

Compression mode : Lossless

Delay : 0

Delay : 00:00:00.000

Delay, origin : Container

Delay relative to video : 0

Delay relative to video : 00:00:00.000

Stream size : 2927439096

Stream size : 2.73 GiB (32%)

Stream size : 3 GiB

Stream size : 2.7 GiB

Stream size : 2.73 GiB

Stream size : 2.726 GiB

Stream size : 2.73 GiB (32%)

Proportion of this stream : 0.32046

Title : TrueHD Audio

Language : en

Language : English

Language : en

Language : eng

Language : en

Default : Yes

Forced : No

Number of dynamic objects : 11

Bed channel count : 1

Bed channel count : 1 channel

Bed channel configuration : LFE

Audio #2

Count : 310

Count of stream of this kind : 2

Kind of stream : Audio

Stream identifier : 1

Stream identifier : 2

StreamOrder : 2

Inform : English, 448 kb/s, 48.0 kHz, 16 bits, 6 channels, AC-3 (Dolby Digital)

ID : 3

Unique ID : 11550003108623239103

Format : AC-3

Format/Info : Audio Coding 3

Format/Url : https://en.wikipedia.org/wiki/AC3

Commercial name : Dolby Digital

Format settings, Endianness : Big

Codec ID : A_AC3

Duration : 6606816.000000

Duration : 1 h 50 min

Duration : 1 h 50 min 6 s 816 ms

Duration : 1 h 50 min

Duration : 01:50:06.816

Duration : 01:51:00:03

Duration : 01:50:06.816 (01:51:00:03)

Bit rate mode : CBR

Bit rate mode : Constant

Bit rate : 448000

Bit rate : 448 kb/s

Channel(s) : 6

Channel(s) : 6 channels

Channel positions : Front: L C R, Side: L R, LFE

Channel positions : 3/2/0.1

Channel layout : L R C LFE Ls Rs

Samples per frame : 1536

Sampling rate : 48000

Sampling rate : 48.0 kHz

Samples count : 317127168

Frame rate : 31.250

Frame rate : 31.250 FPS (1536 SPF)

Frame count : 206463

Bit depth : 16

Bit depth : 16 bits

Compression mode : Lossy

Delay : 0

Delay : 00:00:00.000

Delay, origin : Container

Delay relative to video : 0

Delay relative to video : 00:00:00.000

Stream size : 369981696

Stream size : 353 MiB (4%)

Stream size : 353 MiB

Stream size : 352.8 MiB

Stream size : 353 MiB (4%)

Proportion of this stream : 0.04050

Title : AC-3 Audio

Language : en

Language : English

Language : en

Language : eng

Language : en

Service kind : CM

Service kind : Complete Main

Default : No

Forced : No

bsid : 6

dialnorm : -31

dialnorm : -31 dB

compr : 5.74

compr : 5.74 dB

dynrng : 5.60

dynrng : 5.60 dB

acmod : 7

lfeon : 1

dialnorm_Average : -31

dialnorm_Average : -31 dB

dialnorm_Minimum : -31

dialnorm_Minimum : -31 dB

dialnorm_Maximum : -31

dialnorm_Maximum : -31 dB

dialnorm_Count : 55

compr_Average : 5.34

compr_Average : 5.34 dB

compr_Minimum : 0.53

compr_Minimum : 0.53 dB

compr_Maximum : 5.74

compr_Maximum : 5.74 dB

compr_Count : 40

dynrng_Average : 4.45

dynrng_Average : 4.45 dB

dynrng_Minimum : 0.00

dynrng_Minimum : 0.00 dB

dynrng_Maximum : 5.74

dynrng_Maximum : 5.74 dB

dynrng_Count : 55

Text

Count : 238

Count of stream of this kind : 1

Kind of stream : Text

Stream identifier : 0

StreamOrder : 3

Inform : English, ASS

ID : 4

Unique ID : 14122283103249003339

Format : ASS

Format/Url : http://ffdshow.sourceforge.net/tikiwiki/tiki-index.php?page=Getting+ffdshow

Commercial name : ASS

Codec ID : S_TEXT/ASS

Codec ID/Info : Advanced Sub Station Alpha

Duration : 6551460.000000

Duration : 1 h 49 min

Duration : 1 h 49 min 11 s 460 ms

Duration : 1 h 49 min

Duration : 01:49:11.460

Bit rate : 155

Bit rate : 155 b/s

Frame rate : 0.308

Frame rate : 0.308 FPS

Frame count : 2021

Count of elements : 2021

Compression mode : Lossless

Stream size : 127559

Stream size : 125 KiB (0%)

Stream size : 125 KiB

Stream size : 124.6 KiB

Stream size : 125 KiB (0%)

Proportion of this stream : 0.00001

Title : Subtitles

Language : en

Language : English

Language : en

Language : eng

Language : en

Default : No

Forced : No

Edited May 16, 2020 by jriker1

May 16, 2020

Hi there, let's look at a playback example. Please attach the information requested in how to report a media playback issue. thanks.

May 16, 2020

Think I provided all the details asked for in that link except the device which is an NVidia Shield Pro 2019. If I missed something let me know.

May 16, 2020

I'd like to look at an example playback session. Please provide the information requested. Thanks.

May 16, 2020

I want to but

Please create a topic in the community. I created a topic.
Describe the problem in your own words, including what you're trying to accomplish, and where you're getting stuck. Make sure to indicate which Emby App you're using. If you're using a browser, then please indicate what browser you're using. indicated I was using NVidia Shield Pro client. Adding this is with the Windows Server.
If you saw error messages, please tell us what they were. If the problem is difficult to explain, please include screenshots that demonstrate the issue. Provided screen shots and described what was happening.
Please attach the server log from the time frame the activity occurred. See the section below titled Emby Server Logs. Please supply the full and complete log file, and avoid attempting to extract relevant sections. Everything is relevant to us. If a server transcoding log was also generated during playback (in the server logs folder), please attach that as well. Attached a server log and a log of the video list of the video details.

Let me know what else I should be providing.

May 17, 2020

The server log is what is missing. Thanks !

May 20, 2020

That's odd, it was attached. Trying again.

ffmpeg-directstream.txt

embyserver.txt

May 20, 2020

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Keeps defaulting to Subtitles enabled

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