Charsher47 0 Posted May 5, 2020 Share Posted May 5, 2020 (edited) Just started using emby and it's been great, thanks! I'm not sure if this is synology specific but that's what I'm running it on. I have an issue when streaming files that have embedded ass subtitles to my chromecast (ultra). It takes around 30 seconds to extract, which is fine, but anywhere from 5-10 minutes later, the subtitles freeze and I lose control over the chromecast. I can't pause, stop or anything from the app or browser. The media keeps playing but the subtitles are stuck. I can only get back control by restarting my TV/chromecast. If I just let it sit, the video will eventually freeze and then the chromecast will restart itself making me think that the chromecast is not liking something. I've never seen it reboot itself using any other media player or casting anything else. This happens on everything I've tried that has embedded ass subtitles whether it is direct play or transcoding. I have no issues when streaming to the web app, android app, or dlna to my TV. If I uncheck allow subtitle extract on the fly, everything woks fine but I'm trying to avoid such high utilization. Not sure I see anything in the logs but I've attached them. Any help would be appreciated, thanks! emby_log.txt Edited May 5, 2020 by Charsher47 Link to post Share on other sites
Luke 26530 Posted May 21, 2020 Share Posted May 21, 2020 hi there @@Charsher47 are you still running into this? Link to post Share on other sites
Charsher47 0 Posted May 21, 2020 Author Share Posted May 21, 2020 Hi, yes. Still can't play any files with ASS subtitles thru my chromecast and allow subtitle extraction. Looks like somethings happens and the chromecast crashes or something 5-10 min in. Link to post Share on other sites
DreadMore 3 Posted May 24, 2020 Share Posted May 24, 2020 I can attest this is happening to me as well, in almost exact environment. I load movies remotely from server in another city.I try to cast any movie with AAS subtitles and they load very long (on PC it is about 3 seconds, on Android is it is 3 seconds, on ChromeCast Ultra it is 4 minutes for me).I would not mind it that much (can always pause and wait for them to load) if not for the other issues: - movie control is lost and cannot be reacquired after some random time - subtitles stop working/dissapear - shortly after subtitles stop working, the movie keeps freezing playback for 5 seconds Issue does not happen when I use other subtitle formats, such as subrips. I'm seriously thinking of returning Chromecast Ultra cause of this Link to post Share on other sites
Luke 26530 Posted May 27, 2020 Share Posted May 27, 2020 We're looking into it. Thanks for reporting. Link to post Share on other sites
Patyboy12 0 Posted December 30, 2020 Share Posted December 30, 2020 Hey team, I still have this issue. Has there been any updates / fixes / workarounds? Cheers, Patrick Link to post Share on other sites
Luke 26530 Posted December 31, 2020 Share Posted December 31, 2020 17 hours ago, Patyboy12 said: Hey team, I still have this issue. Has there been any updates / fixes / workarounds? Cheers, Patrick Hi there, have you tried this again recently? Link to post Share on other sites
Patyboy12 0 Posted December 31, 2020 Share Posted December 31, 2020 Hi Luke, Yes I have run into this issue a few times, the latest was yesterday. Cheers, Patrick Link to post Share on other sites
Luke 26530 Posted December 31, 2020 Share Posted December 31, 2020 2 minutes ago, Patyboy12 said: Hi Luke, Yes I have run into this issue a few times, the latest was yesterday. Cheers, Patrick Can you please go over an example ?Thanks. Link to post Share on other sites
Patyboy12 0 Posted December 31, 2020 Share Posted December 31, 2020 Loaded up a file, the subs loaded in about 30 sec in (so first 30 sec nothing showed on CC) About 10min into the video the scream flickered a few times and the subs stopped showing for 30s-60s In this instance the subs did return. Fresh install of emby so all settings are default. Link to post Share on other sites
Luke 26530 Posted December 31, 2020 Share Posted December 31, 2020 12 hours ago, Patyboy12 said: Loaded up a file, the subs loaded in about 30 sec in (so first 30 sec nothing showed on CC) About 10min into the video the scream flickered a few times and the subs stopped showing for 30s-60s In this instance the subs did return. Fresh install of emby so all settings are default. What format subtitles? Link to post Share on other sites
Patyboy12 0 Posted December 31, 2020 Share Posted December 31, 2020 English ASS Link to post Share on other sites
Luke 26530 Posted January 6 Share Posted January 6 On 12/31/2020 at 3:55 PM, Patyboy12 said: English ASS What model Chromecast do you have? Link to post Share on other sites
Redmagoo 0 Posted February 13 Share Posted February 13 (edited) I can confirm this happens to me on my Chromecast Ultra, embedded english ASS subtitles take an exceptionally long time to load and then after an arbitrary amount of playback (usually 4-8 minutes) audio cuts out, subtitles disappear, and every 5 seconds a burst of audio plays. I lose all control of the playback from the emby app, and I have to unplug the Chromecast to restart as it stops responding and even ceases to be detected by my other apps. Edited February 13 by Redmagoo Link to post Share on other sites
JasonDB 0 Posted February 22 Share Posted February 22 I'm looking forward to progress on this as well. In the meantime, I'm burning in subtitles to work around the issue. Link to post Share on other sites
Luke 26530 Posted February 22 Share Posted February 22 1 minute ago, JasonDB said: I'm looking forward to progress on this as well. In the meantime, I'm burning in subtitles to work around the issue. The problem is that this is kind of the fix, although it is an undesirable one which is why I haven't' just gone ahead and done that. We try to render the ass/ssa subtitles directly on the Chromecast receiver in order to avoid the server transcoding. Most people want, but with some subtitles, and particularly on older Chromecast models, they can be very slow to render because the Chromecast receiver just doesn't have a whole lot of horsepower. Link to post Share on other sites
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