Emby Theater on Windows 10 will not update.

[carbonbaseunit 10]

Hi guys,

 

When I try to update to the newest version of Emby Theater via your executable from your website I get this Error popup. "An Error occurred attempting to install Emby Theater installer"

DETAILS

An error occurred trying to download 'http://embydata.com/downloads/theater/release13/Emby.Theater.Installer.application'.

See the setup log file located at 'C:\Users\Shane\AppData\Local\Temp\VSD7F3E.tmp\install.log' for more information.

 

The referred to log:

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [NTProductType] = 1 {int}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 10.0.0 {version}
Running checks for package 'Microsoft .NET Framework 4.7 (x86 and x64)', phase BuildList
Reading value 'Release' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
Read integer value 528040
Setting value '528040 {int}' for property 'DotNet47Full_Release'
Reading value 'v4' of registry key 'HKLM\SOFTWARE\Microsoft\NET Framework Setup\OS Integration'
Read integer value 1
Setting value '1 {int}' for property 'DotNet47Full_OSIntegrated'
The following properties have been set for package 'Microsoft .NET Framework 4.7 (x86 and x64)':
Property: [DotNet47Full_OSIntegrated] = 1 {int}
Property: [DotNet47Full_Release] = 528040 {int}
Running checks for command 'DotNetFX47\NDP47-KB3186497-x86-x64-AllOS-ENU.exe'
Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
Result of checks for command 'DotNetFX47\NDP47-KB3186497-x86-x64-AllOS-ENU.exe' is 'Bypass'
Running checks for command 'DotNetFX47\NDP47-KB3186500-Web.exe'
Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNet47Full_Release' and value '460798': true
Result of checks for command 'DotNetFX47\NDP47-KB3186500-Web.exe' is 'Bypass'
'Microsoft .NET Framework 4.7 (x86 and x64)' RunCheck result: No Install Needed
Launching Application.
URLDownloadToCacheFile failed with HRESULT '-2146697208'
Error: An error occurred trying to download 'http://embydata.com/downloads/theater/release13/Emby.Theater.Installer.application'.

Could anyone help?  I downloaded it on another machine and it updated fine.

 

Thanks
 

[Luke 37240]

Hi there, are you still running into this? Are you behind a vpn?

[carbonbaseunit 10]

Still a problem. I'm not behind a VPN. I turned off the firewall and still no dice.

 

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