Won't Play on Wifi or 4G

[Scott750 29]

I'm unable to play any movie on wifi or 4G. When I try to play a movie, the backdrop image loads in landscape and the blips right back to the movie info screen.

 

I'm able to access the web dashboard and navigate just fine on both wifi and 4G . I can play movies from the web dashboard, but only if I'm on wifi. 4G doesn't work, but I have a thread in the Server forum for that.

 

I have HLS disabled and running Android v4.4.2 if that helps.

 

I keep seeing in logs that the client disconnected or transcoding failed, but I don't see any errors in the Transcode logs.

2014-07-03 21:50:14.0328 Error - App: Error streaming media. The client has most likely disconnected or transcoding has failed.

I did see another thread where someone had a similar issue with 4G and found that unchecking Automatic Port Mapping in the Web Dashboard -> Advanced -> Server helped, but that did not help me.

 

Here are the full Server and Transcode logs: https://www.dropbox.com/s/5lsqw6o51v0xf0c/MediaBrowser%20Android%20Logs.zip

 

MBS v3.0.5289.18702

Android App v1.0.45

Edited July 4, 2014 by Scott750

[Scott750 29]

Anyone?

[Luke 37187]

Try lowering the bitrate settings in the apps you're trying to play from.

[Scott750 29]

I just tried lowering the bit rates to the lowest settings (250kb/s for cellular & 1 Mb/s for wifi ) and it still does the same thing.

 

I just tested my Internet connection using speedtest.net just to make sure:

 

Lan = 108Mbps down / 11Mbps up

WiFi = 12 Mbps down / 11 Mbps up

[Redshirt 1487]

what happens with hls enabled?

[Scott750 29]

The movie backdrop will load in landscape and just stays like that. 

 

Here's what I see in the Server logs. Nothing generated in the Transcode logs::

 

 

2014-07-05 23:39:17.8068 Info - ServerManager: Sending web socket message UserUpdated

2014-07-05 23:39:17.8068 Info - UserManager: Authentication request for Administrator has succeeded.

2014-07-05 23:39:18.2228 Info - App: Client connected from 192.168.1.1:43967

2014-07-05 23:39:30.6318 Info - App: Client connected from 192.168.1.1:58395

2014-07-05 23:41:51.3488 Warn - App: PlaybackStopped reported with null media info.

2014-07-05 23:42:02.8298 Info - Dlna: DLNA Session created for Home TV - PN64D8000

2014-07-05 23:42:18.9528 Info - App: Client connected from 192.168.1.1:49726

2014-07-05 23:42:19.3568 Warn - App: PlaybackStopped reported with null media info.

2014-07-05 23:42:43.8468 Error - App: Error getting response from http://192.168.1.147:52235/upnp/control/AVTransport1

The operation has timed out

System.Net.WebException

  at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)

  at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)

--- End of stack trace from previous location where exception was thrown ---

  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)

  at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<SendAsync>d__7.MoveNext()

 

2014-07-05 23:42:43.8468 Error - Dlna: Error updating device info

The operation has timed out

MediaBrowser.Model.Net.HttpException

  at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<SendAsync>d__7.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

  at MediaBrowser.Dlna.PlayTo.SsdpHttpClient.<SendCommandAsync>d__0.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

  at MediaBrowser.Dlna.PlayTo.Device.<GetTransportInfo>d__8e.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

  at MediaBrowser.Dlna.PlayTo.Device.<TimerCallback>d__5b.MoveNext()

InnerException: System.Net.WebException

The operation has timed out

  at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)

  at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)

--- End of stack trace from previous location where exception was thrown ---

  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)

  at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<SendAsync>d__7.MoveNext()

 

2014-07-05 23:43:03.8678 Error - App: Error getting response from http://192.168.1.147:52235/upnp/control/AVTransport1

The operation has timed out

System.Net.WebException

  at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)

  at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)

--- End of stack trace from previous location where exception was thrown ---

  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)

  at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<SendAsync>d__7.MoveNext()

 

2014-07-05 23:43:03.8698 Error - Dlna: Error updating device info

The operation has timed out

MediaBrowser.Model.Net.HttpException

  at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<SendAsync>d__7.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

  at MediaBrowser.Dlna.PlayTo.SsdpHttpClient.<SendCommandAsync>d__0.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

  at MediaBrowser.Dlna.PlayTo.Device.<GetTransportInfo>d__8e.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

  at MediaBrowser.Dlna.PlayTo.Device.<TimerCallback>d__5b.MoveNext()

InnerException: System.Net.WebException

The operation has timed out

  at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)

  at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)

--- End of stack trace from previous location where exception was thrown ---

  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)

  at MediaBrowser.Common.Implementations.HttpClientManager.HttpClientManager.<SendAsync>d__7.MoveNext()

 

2014-07-05 23:43:05.8038 Info - App: Client connected from 192.168.1.1:35032

2014-07-05 23:43:06.2638 Warn - App: PlaybackStopped reported with null media info.

2014-07-05 23:43:12.0728 Info - App: Client connected from 192.168.1.1:35646

[Redshirt 1487]

@@Luke it looks like the server is logging a 500 error when playback is requested. 

 

Here are the full Server and Transcode logs: https://www.dropbox.com/s/5lsqw6o51v0xf0c/MediaBrowser%20Android%20Logs.zip

[Luke 37187]

@@Luke it looks like the server is logging a 500 error when playback is requested. 

 

The 500 is coming at the end after the disconnect.

[Redshirt 1487]

Well so much for that. 

[Luke 37187]

to be honest it looks like network connectivity or congestion on his end. there are no obvious failures, encoding or otherwise occurring.

[Redshirt 1487]

I think so too. I don't know what to suggest.

[Luke 37187]

well for starters, he should go back to hls for the android app.

[Scott750 29]

Redshirt/Luke, thank you for looking into this. I've tried running the Android app with and without hls. With hls, the movie backdrop image appears and stays like that. Without hls, the backdrop image appears then goes back to the info screen after a couple seconds. I've tried reducing the bit rates to the lowest settings but still get the same results.

 

I also have the mediabrowser app runnung on my 8.9" Kindle Fire HD wifi version. It can play all the movies, with hls on, without any issues. I just left the bit rates at the default 6Mbps speed.

[Scott750 29]

Update: So I noticed that the temporary transcode files are doing a lot of read/writes to default folder, which is on my OS SSD.  So I set the temp folder to my FlexRaid drive pool instead.

Now I'm able to watch movies while on the home wifi. But when I switched to 4G, it'll play for a few monutes then pause with the Android spinning circle thinking.

If I press the back key to go back to the movie info page then resume the movie, it will resume for a few more minutes then the movie pauses again. 

 

Here's some new logs:

 

https://www.dropbox.com/s/z71zglji3f7pu6o/20140708%20logs.zip

 

Any help is appreciated.