Missing/Not Downloading Metadata

[jmassaro87 28]

Background, I went from a HTPC to a DS418play about 6 months ago. This thing has been amazing.

 

Now the issue. I have many tv series that are missing metadata. Big Bang Theory for example. I have all 11 seasons, none of them have metadata. They used to on my old HTPC. I have tried refreshing and replacing to no avail. Really dont want to have to manually add. Attached is a server log from this morning.

embyserver.txt

Edited April 9, 2020 by jmassaro87

[Luke 37071]

Hi there, what metadata fetchers are enabled on your TV library, and in what order?

[jmassaro87 28]

Hi there, what metadata fetchers are enabled on your TV library, and in what order?

Here is a screenshot

[Luke 37071]

OK, so what metadata is missing?

[jmassaro87 28]

OK, so what metadata is missing?

Pretty much all of it with that series. And a few others. BBT has cast information, but thats about it, no art at all, no episode names or descriptions. Castle is another one, season one is fine, but the art is wrong, and other seasons have no episode info.

 

but some metadata are fine. like parks and rec. everything is there. 

[Happy2Play 8282]

What externalids do you have for The Big Band Theory? 

2020-04-09 10:37:36.873 Info HttpServer: HTTP POST http://xx.xx.xx.xx:8096/emby/Items/28355/Refresh?Recursive=true&ImageRefreshMode=FullRefresh&MetadataRefreshMode=FullRefresh&ReplaceAllImages=true&ReplaceAllMetadata=true. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.163 Safari/537.36
2020-04-09 10:37:36.885 Info HttpServer: HTTP Response 204 to xx.xxx.xx.xx. Time: 12ms. http://xx.xx.xx.xx:8096/emby/Items/28355/Refresh?Recursive=true&ImageRefreshMode=FullRefresh&MetadataRefreshMode=FullRefresh&ReplaceAllImages=true&ReplaceAllMetadata=true
2020-04-09 10:37:37.154 Info HttpClient: HttpClientManager GET: https://www.thetvdb.com/api/B89CE93890E9419B/series/336345/all/en.zip
2020-04-09 10:37:37.864 Info HttpClient: HttpClientManager GET: https://api.themoviedb.org/3/configuration?api_key=f6bd687ffa63cd282b6ff2c6877f2669

The only refresh in log would point to incorrect providerids as "336345" returns empty data and the actual provider id is "80379".

[jmassaro87 28]

What externalids do you have for The Big Band Theory? 

2020-04-09 10:37:36.873 Info HttpServer: HTTP POST http://xx.xx.xx.xx:8096/emby/Items/28355/Refresh?Recursive=true&ImageRefreshMode=FullRefresh&MetadataRefreshMode=FullRefresh&ReplaceAllImages=true&ReplaceAllMetadata=true. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.163 Safari/537.36
2020-04-09 10:37:36.885 Info HttpServer: HTTP Response 204 to xx.xxx.xx.xx. Time: 12ms. http://xx.xx.xx.xx:8096/emby/Items/28355/Refresh?Recursive=true&ImageRefreshMode=FullRefresh&MetadataRefreshMode=FullRefresh&ReplaceAllImages=true&ReplaceAllMetadata=true
2020-04-09 10:37:37.154 Info HttpClient: HttpClientManager GET: https://www.thetvdb.com/api/B89CE93890E9419B/series/336345/all/en.zip
2020-04-09 10:37:37.864 Info HttpClient: HttpClientManager GET: https://api.themoviedb.org/3/configuration?api_key=f6bd687ffa63cd282b6ff2c6877f2669

The only refresh in log would point to incorrect providerids as "336345" returns empty data and the actual provider id is "80379".

It is 336345. I wonder what changed when i moved to a different server.... Changing now.

[jmassaro87 28]

It is 336345. I wonder what changed when i moved to a different server.... Changing now.

Clearly it is now resolved with changing that.

[Luke 37071]

Glad to see it's resolved now.

[dcruff 13]

Can I update the metadata on a movie with just the IMDB code?  Ex. tt0820142 

I'm having trouble getting movies to use the correct metadata.

[Luke 37071]

Can I update the metadata on a movie with just the IMDB code?  Ex. tt0820142 

I'm having trouble getting movies to use the correct metadata.

 

Hi, yes, have you explored the Identify feature?

[dcruff 13]

Yes, and it usually works.  But, sometimes it doesn't.  Some times there is a different original name to the movie.  Sometimes I can't figure out why it won't pull up the proper data.  I've used IMDB to copy the code direct to the Metadata in the hopes that it would use that to look up the correct information.  That doesn't seem to work.

[Luke 37071]

Yes, and it usually works.  But, sometimes it doesn't.  Some times there is a different original name to the movie.  Sometimes I can't figure out why it won't pull up the proper data.  I've used IMDB to copy the code direct to the Metadata in the hopes that it would use that to look up the correct information.  That doesn't seem to work.

Can you please go over an example by seeing how to report a problem? Thanks.