Typey1 0 Posted March 31, 2020 Share Posted March 31, 2020 Hi, the last 2 days I've not been able to login from my android phone app, password or username wrong! I can access server through Qnap nas and on the web with connect and manual login using my phone, I'm stumped! Reinstalled phone app, deleted its data but no joy, any ideas? Thanks Link to comment Share on other sites More sharing options...
Luke 37071 Posted April 1, 2020 Share Posted April 1, 2020 Hi, we're sorry to hear about this. What version is your Emby Server and what version of the android app are you running? Link to comment Share on other sites More sharing options...
Typey1 0 Posted April 1, 2020 Author Share Posted April 1, 2020 Hi, the Emby server version is 4.4.0.40 and the android app is 3.1.14, the problem first started on a beta version of the app, i then reverted back, cheers Link to comment Share on other sites More sharing options...
Luke 37071 Posted April 1, 2020 Share Posted April 1, 2020 Can you please attach the emby server log? Thanks. Link to comment Share on other sites More sharing options...
Typey1 0 Posted April 1, 2020 Author Share Posted April 1, 2020 I don't see an option to share or download logs, hope its ok, I'll attach screenshots, thanks Link to comment Share on other sites More sharing options...
Luke 37071 Posted April 1, 2020 Share Posted April 1, 2020 You can just tap and hold on one, then use the browser functions to save it. Link to comment Share on other sites More sharing options...
Typey1 0 Posted April 1, 2020 Author Share Posted April 1, 2020 Oh i see, thanks ffmpeg-remux-3b9aa49f-6f7b-44e2-9429-3229859efd69_1.txt embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37071 Posted April 1, 2020 Share Posted April 1, 2020 Ok i'm going to need an android app log as well. Can you please try this version: https://www.dropbox.com/s/84i2gaor1w959q2/MediaBrowser.Mobile-google-armeabi-v7a-release.apk?dl=0 And then provide a log from the android app: https://emby.media/community/index.php?/topic/15638-how-to-report-an-android-problem/ Thanks. Link to comment Share on other sites More sharing options...
Typey1 0 Posted April 1, 2020 Author Share Posted April 1, 2020 I cant login with linked app so i don't know how to get the logs Link to comment Share on other sites More sharing options...
Luke 37071 Posted April 1, 2020 Share Posted April 1, 2020 I cant login with linked app so i don't know how to get the logs The instructions are in the link i gave you. Link to comment Share on other sites More sharing options...
Typey1 0 Posted April 2, 2020 Author Share Posted April 2, 2020 Hi, think this is what you need. I attempted to login to the app using manual and connect and failed and hopefully captured these logs straight away for you to view, hope this helps 60237d23-615d-4974-b10d-4e8645074106.log 210062c3-fec3-472f-ba2c-9ad8de353c34.log Link to comment Share on other sites More sharing options...
Typey1 0 Posted April 2, 2020 Author Share Posted April 2, 2020 I've attached the latest emby web server logs, if it helps. embyserver.txt Link to comment Share on other sites More sharing options...
Typey1 0 Posted April 5, 2020 Author Share Posted April 5, 2020 Hi Luke, any updates? thank you Link to comment Share on other sites More sharing options...
Luke 37071 Posted April 6, 2020 Share Posted April 6, 2020 Yea please see here: https://emby.media/community/index.php?/topic/84697-fresh-install-emby-premier-windows-fail-to-login/&do=findComment&comment=867298 Thanks. Link to comment Share on other sites More sharing options...
Typey1 0 Posted April 9, 2020 Author Share Posted April 9, 2020 Thanks again Luke, all working again! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now