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Older Android TV now no audio


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#21 Luke OFFLINE  

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Posted 31 March 2020 - 11:04 PM

Yes it has been updated.

#22 m124 OFFLINE  

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Posted 01 April 2020 - 01:17 AM

ok emby android app

 

sound plays but no picture it is stuck like the attachment, the circle sorta spins but no video

 

only way to exit is to press stop on remote and press the back button, keyboard and built in mouse (logitech) was unresponsive; so no change from last time i tested

 

also when using the remote to navigate in this version of the app you cant see where the cursor or selection is so its useless without a kb & mouse

 

switched back to android tv app version, still the same no sound

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#23 Luke OFFLINE  

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Posted 01 April 2020 - 01:38 AM

That's not the latest version of the android mobile app. That looks pretty old. Can you please try the latest version? Thanks.



#24 m124 OFFLINE  

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Posted 01 April 2020 - 01:53 AM

Thats the version that is appearing in the app store on the TV; i double checked it again and there's no other version available

 

unless theres an apk to side load i am not sure now!



#25 ebr OFFLINE  

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Posted 01 April 2020 - 11:55 AM

on the TV, it runs android tv, went in to play store installed firefox and browsed to emby then hit play. was terrible performance but it worked

 

installed firefox and played title using html interface (performance was terrible) - no sound

 

 

Which was it?  Did it work or did it have no sound...?



#26 ebr OFFLINE  

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Posted 01 April 2020 - 11:56 AM

That's not the latest version of the android mobile app. That looks pretty old. Can you please try the latest version? Thanks.

 

Does the latest mobile app require a version of Android over 5.1?



#27 Luke OFFLINE  

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Posted 01 April 2020 - 12:55 PM

Does the latest mobile app require a version of Android over 5.1?

No, it's 5.0+.



#28 Luke OFFLINE  

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Posted 01 April 2020 - 12:55 PM

Thats the version that is appearing in the app store on the TV; i double checked it again and there's no other version available

 

unless theres an apk to side load i am not sure now!

 

Yes the apk is on our website as well.



#29 m124 OFFLINE  

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Posted 01 April 2020 - 07:55 PM

Which was it?  Did it work or did it have no sound...?

I'm sorry my mistake, a lot of testing going on (a lot going on in general!)

 

tested again via firefox on TV

 

title played WITH sound but performance is not great, it is watchable but only just but i feel overall this is not a solution (and performance may be worse with other titles)

 

side-loaded android app (not android tv app, i assume its the arm version?)

not playing and no sound, app is stuck and cannot exit no matter what i do, had to power cycle TV

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#30 Luke OFFLINE  

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Posted 01 April 2020 - 08:27 PM

I'm sorry my mistake, a lot of testing going on (a lot going on in general!)

 

tested again via firefox on TV

 

title played WITH sound but performance is not great, it is watchable but only just but i feel overall this is not a solution (and performance may be worse with other titles)

 

side-loaded android app (not android tv app, i assume its the arm version?)

not playing and no sound, app is stuck and cannot exit no matter what i do, had to power cycle TV

 

Can you tell me what version of these two apps are installed on the device:

  • Chrome
  • Android system webview

Based on the style of the loading spinner something looks old. We only fall back to that plain gray style on much older rendering engines. Thanks.



#31 m124 OFFLINE  

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Posted 01 April 2020 - 09:44 PM

Ok,

 

Chrome wasnt installed, installed it (chrome browser 80.0.3987.149) it then prompted to update "play services" to 20.09.14; which now looks a lot different?!

 

android system webview is version 39 20170821-arm

 

i then tried the android tv beta version again, and it just crashes no playback only a black screen and blue circle and general app perfoemance is not great (lagging etc) its now stuck on the black emby screen that says loading with the blue circle

 

Guys I totally appreciate your help here, but could this be a limitation on the android version in the TV (along with its resources?) I dispise these built in smart tv's as they inevitably become so out of date they are unusable! and OEM support is non existent!

 

casting to a chromecast connected to this TV from our phones using the android app works beautifully and i think this will be the way to go. I will re-educate those in the household and use this method. I have Emby premiere I don't think i will exceed the device limit

 

I'm now going to reset the android part of the TV and leave it unconfigured its totally useless!

 

Thank you all for your attempts!



#32 Luke OFFLINE  

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Posted 01 April 2020 - 10:07 PM

 

 

android system webview is version 39 20170821-arm

is that the newest available? Install the latest which i think is 80, and then the mobile app will be like a whole new experience.



#33 m124 OFFLINE  

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Posted 01 April 2020 - 10:49 PM

that's all that was available and there are no updates in the play store either :( not sure how to update this one otherwise?



#34 Luke OFFLINE  

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Posted 01 April 2020 - 10:54 PM

https://www.apkmirro...87-162-release/



#35 m124 OFFLINE  

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Posted 01 April 2020 - 11:30 PM

I downloaded the apk however the tv wont allow me to install it (wont even show up on the usb for some weird reason) the other apks show up (the android version) just not this; tried renaming it, still the same



#36 Luke OFFLINE  

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Posted 01 April 2020 - 11:49 PM

Well assuming you downloaded the correct architecture, maybe there just isn't' an update for your device then.



#37 m124 OFFLINE  

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Posted 02 April 2020 - 12:37 AM

yep i think so, otherwise it would be in the play store too i suppose

 

like i said above i don't think we'll be able to go much further with this device






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