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Accès extérieur impossible


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#1 Teddytav OFFLINE  

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Posted 27 March 2020 - 03:24 PM

Bonjour à tous,

 

Malgré de nombreux essais infructueux, je n'ai jamais réussi à me connecter de l'extérieur (4G) via mon application android Emby.

Ma livebox orange autorise les connexion via l'extérieur.

Quand je tente de me connecter, il y a un temps d'attente et à chaque fois le même message :

 

"Erreur de connexion Nous sommes dans l'impossibilité de nous connecter au serveur sélectionné. Veuillez vérifier qu'il est opérationnel et réessayez."

 

Pourtant j'y ai bien accès via le réseau local (Wifi, RJ45)

Voici mon réseau interne avec mon Synology DS216 :

 

https://www.noelshac...tion-reseau.jpg

 

j'ai bien installé Emby sur le syno via "Communauté" dans le centre de paquet.

 

 

Merci à vous pour votre aide.



#2 Luke OFFLINE  

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Posted 28 March 2020 - 03:04 PM

HI there, I would suggest checking out our Connection Troubleshooter:

https://support.emby...07-connectivity

 

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !



#3 Teddytav OFFLINE  

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Posted 30 March 2020 - 05:34 PM

Je n'y arrive malheureusement toujours pas... Qu'ai je mal fait ?

 

Voici quelques capture d'écran :

 

NAS Synology :

5e8265781d024_Syno01.jpg

 

5e8265928b3b8_Syno02.jpg

 

Puis ma Livebox :

5e8265a91d212_Livebox01.jpg

 

5e8265b84ff2b_Livebox02.jpg

 

 

Que pensez vous déjà de ces réglages ?

 

merci à vous.



#4 Luke OFFLINE  

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Posted 31 March 2020 - 04:40 PM

@Seger

@FrostByte

 

Do you have any tips for Synology remote connections?



#5 Seger OFFLINE  

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Posted 31 March 2020 - 05:44 PM

@Luke yes tips are available
 
@Teddytav
before we start talking about Emby, please read up on how to make an external connection to your Nas. 
 
Have you set up a DynDNS address or do you have a fixed IP address?
 
Please first inform yourself how to connect from the outside in general, your screenshots indicate that the problem is not with Emby ;-).  Please use Google search, Synology Forum or Youtube.
 
If you were able to connect via "https://" (including certificate), please feel free to return, I will help you with Emby remote access setup.
 
Thanks and best regards,
Seger

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#6 Teddytav OFFLINE  

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Posted 31 March 2020 - 07:24 PM

Hello @Seger,

 

Thank you for your Help.

 

I have already access to my synology with external connection. I fixed an IP Adress with DDNS and i connect like this : "    **********.synology.me:5**0    "

 

Like this :

5e83cf9822b0b_SynoAgain01.jpg

 

I opened the firewall on my syno for emby like this :

5e83cfdf74446_SynoAgain02.jpg

 

And i have this in information center :

5e83d01653593_SynoAgain03.jpg

 

On my livebox, i tried everything ahah, first in NAT/PAT Window :

5e83d04a4ed7d_LiveboxAgain01.jpg

 

After in DNS Window :

5e83d0a36b2c5_LiveboxAgain02.jpg

 

But Nothing in livebox's DDNS :

5e83d0cb586b5_LiveboxAgain03.jpg

 

 

Thank you verry much and best regards to,

 

Teddy



#7 Seger OFFLINE  

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Posted 01 April 2020 - 07:37 AM

5e847ce247180_reserveProxy.jpg

 

Teddytav

 
okay, very good... 
 
now you only have to set up a proxy reserve server, because the connection to the Emby server "only" works via https/encrypted you have to redirect from an external https/port (in your case the one from Emby 8920) to an internal http/port (in your case the one from Emby 8096). 
 
This means that you address the synology externally with an https/port, and internally the reserve proxy redirects to http. 
 
Why should you choose this path?
Because Emby is always "only" accessible via ssh/https (i.e. encrypted from the outside) and you cannot permanently embed the certificate into Emby (only via detours). Is this the easiest and safest way for you and many others. 
-> permanent embedding into Emby is already possible, but the path where it is located at Synology is not easily accessible from the mask. 
 
As said before, it is possible through Emby, but Synology may not be as user-friendly here. 
 
By the way: You only need to have the https port open to the outside and you can change it to one of your choice later (in the emby dasboard)
 
If you can't get it right, you can give me access to your synology through a newly created user, and I'll help you remotely.
 
Best regards,
Seger
  

Edited by Seger, 01 April 2020 - 07:38 AM.


#8 Teddytav OFFLINE  

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Posted 01 April 2020 - 02:33 PM

Oh my god, thank you for your help and your time !! ;) ;)

 

I tried like you but look at this : Raaaaaaaaaah

 

5e84ddde72553_Syno12.jpg

In red : "This port number are already used by another application. Please enter a different number"

 

<_< <_<



#9 Seger OFFLINE  

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Posted 01 April 2020 - 03:22 PM

Yeah, sorry was a mistake.
 
Yeah, that's exactly what you do, you just put up, like, 4747
 
if you can't do it yet, enter 8888 at the bottom.
 
Then go to your router and route the 4747 to the internal ip of your diskstation.
 
then go to emby (under network) and take a screenshot of the four fields of the ip numbers.
 
under hostname you can already enter your teddytav.synology.me address.
 
then i tell you which ip port numbers you should enter in the four fields.
 
many greetings,
seger


#10 Teddytav OFFLINE  

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Posted 01 April 2020 - 04:09 PM

Oooookkkkaaayyyy Maybe the victory next time !

I'm here : (If i will sucess, you  can will make a tutorial  "Emby External Access on Synology" @Seger  ;)  )

My entries on Syno :
mini_200401100727318912.jpg
On livebox : I choose the port 8921.  ;)
mini_20040110072763215.jpg
On Emby :
mini_200401100726629024.jpg

mini_200401100726799869.jpg

And now, i came on the phone :
mini_200401100727821432.png


....and nothing, come on....courage !  8-)



#11 Seger OFFLINE  

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Posted 01 April 2020 - 04:44 PM

under Emby in order:
 
Field 1: 8096
 
Field 2: 1111 (please set simple, is only a placeholder)
 
Field 3: 2222 (please set simple, is only a placeholder)
 
Box 4: 8921
 
Emby Save and Restart


#12 Teddytav OFFLINE  

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Posted 02 April 2020 - 01:52 PM

Sorry, i dont understand your last message Seger ;)  ...



#13 Seger OFFLINE  

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Posted 02 April 2020 - 02:50 PM

your emby pictures 
 
there are 4 port numbers in the order, you would like to add these numbers to emby in my order!





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