Sebmuh83 1 Posted March 12, 2020 Share Posted March 12, 2020 (edited) Hi all, have some issues with playback of some MKV files. I'm running emby Server 4.4.0.22 beta on Synology NAS DS1819+ I've disabled encoding in in user settings, because it's not needed. I've enough upload for streaming FullHD, or even 4K over the internet. Also the DS isn't that good for encoding and sometimes the ffmpeg encoding hang up in processes even if there is no encoding running. Just rebooting the DS solves this. It's all running fine most x264, or x265 are played fine. But i have issues with some x264 files that did not play. Just a spinning circle for a second and thats it - no error, nothing I figured out that these files that don't play are encoded with 4 RefFrames. 5 RefFrames files are just playing fine. This issue just exist on AndroidTV Apps! Tested: NVidia Shield Amazon 4K FireTV Stick Sony Smart TV These files are playing fine on: Galaxy S10+ Galaxy Tab S4 Emby Theatre for Windows So this is an AndroidTV App related issue. Is there a wayfor you to fix it? Edited March 12, 2020 by Sebmuh83 Link to comment Share on other sites More sharing options...
ebr 14959 Posted March 12, 2020 Share Posted March 12, 2020 Hi. If you set your server settings to default, do they play properly? If not, can you please reproduce the issue and provide logs? Thanks. How to Report a Problem Link to comment Share on other sites More sharing options...
Ratatouille 11 Posted March 12, 2020 Share Posted March 12, 2020 Not sure if is related I got Mkv just black screen sounds ok on NVidia Shield Same movie playing fine on Samsung app Link to comment Share on other sites More sharing options...
Ratatouille 11 Posted March 13, 2020 Share Posted March 13, 2020 Anyway I sent a log thru the app yesterday waiting for a work around. Link to comment Share on other sites More sharing options...
ebr 14959 Posted March 14, 2020 Share Posted March 14, 2020 Anyway I sent a log thru the app yesterday waiting for a work around. Reproduce your problem and then use this button to send the log. Then add the following information to your report in the forum: Exactly what you were doing and what happened. Include the name of whatever you played if it is a playback problem The time you sent the log (in Eastern Time please - UTC -5) The name of the Emby user on the local server that was logged in at the time Link to comment Share on other sites More sharing options...
ebr 14959 Posted March 14, 2020 Share Posted March 14, 2020 Also, did you try this? Hi. If you set your server settings to default, do they play properly? Link to comment Share on other sites More sharing options...
Ratatouille 11 Posted March 16, 2020 Share Posted March 16, 2020 The log was sent today few min ago around 9:25 am guest was the user trying to play " Single White Female" sound ok but black screen Sent from my PH-1 using Tapatalk Link to comment Share on other sites More sharing options...
Ratatouille 11 Posted March 16, 2020 Share Posted March 16, 2020 Also, did you try this?How do I set default to server? Sent from my PH-1 using Tapatalk Link to comment Share on other sites More sharing options...
Luke 37249 Posted March 16, 2020 Share Posted March 16, 2020 @@ebr will let you know what settings he was referring to. Thanks. Link to comment Share on other sites More sharing options...
ebr 14959 Posted March 16, 2020 Share Posted March 16, 2020 I was referring to this: I've disabled encoding in in user settings, because it's not needed. Link to comment Share on other sites More sharing options...
ebr 14959 Posted March 16, 2020 Share Posted March 16, 2020 The player cannot figure out what kind of video this is: 03-16 06:24:51.567 15073 15073 D EventLogger: Renderer:0 [ 03-16 06:24:51.568 15073 15073 D EventLogger: Group:0, adaptive_supported=N/A [ 03-16 06:24:51.568 15073 15073 D EventLogger: [ ] Track:0, id=1, mimeType=video/x-unknown, res=720x400, supported=NO_UNSUPPORTED_TYPE 03-16 06:24:51.568 15073 15073 D EventLogger: ] 03-16 06:24:51.568 15073 15073 D EventLogger: ] Link to comment Share on other sites More sharing options...
Ratatouille 11 Posted March 17, 2020 Share Posted March 17, 2020 So why they are playing from other clients? So far I am very disappointed with the shied. Link to comment Share on other sites More sharing options...
ebr 14959 Posted March 17, 2020 Share Posted March 17, 2020 They very well may be playing differently on other apps. Did you do as I suggested and undo the things you disabled on the server? Link to comment Share on other sites More sharing options...
Ratatouille 11 Posted March 18, 2020 Share Posted March 18, 2020 Do you mean HW encoding ?if yes make no difference. Link to comment Share on other sites More sharing options...
Luke 37249 Posted March 18, 2020 Share Posted March 18, 2020 The video player that we're using is just having trouble with the file for whatever reason, so we're doing the best that we can with it by falling back to transcoding in order to allow it to play successfully. Link to comment Share on other sites More sharing options...
Ratatouille 11 Posted March 19, 2020 Share Posted March 19, 2020 Can you recommend an other video player witch is able to play with emby? Link to comment Share on other sites More sharing options...
Ratatouille 11 Posted March 19, 2020 Share Posted March 19, 2020 Got it working with VLC. Link to comment Share on other sites More sharing options...
Luke 37249 Posted March 19, 2020 Share Posted March 19, 2020 With the player we embed into the app we stay on top of updates for it, and it is constantly improving with new development. Over time I'm sure it will get more and more resilient to handle more variations within media files. Link to comment Share on other sites More sharing options...
ebr 14959 Posted March 19, 2020 Share Posted March 19, 2020 Is an ffmpeg log produced when you play this item? Link to comment Share on other sites More sharing options...
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