chinswain 10 Posted March 11, 2020 Share Posted March 11, 2020 I've just installed Emby on a new Ugoos AM6 Plus, when clicking on a user it hangs with a loading circle. Is there a way to gather diagnostic info to find out why? Thanks Alan Link to comment Share on other sites More sharing options...
ebr 14959 Posted March 11, 2020 Share Posted March 11, 2020 1) Which exact app did you install? 2) Does this device have a proper Android TV launcher? Link to comment Share on other sites More sharing options...
chinswain 10 Posted March 11, 2020 Author Share Posted March 11, 2020 (edited) Hi, It's this device: https://www.ugoos.com/ugoos-am6-plus-s922xj-tvbox-android9 I've unboxed it and installed Emby for Android TV 3.5 from the play store. The normal Android app works as expected no issues. I've tried lanuching via the Ugoos Android TV Launcher, same issue. Thanks Alan Edited March 11, 2020 by chinswain Link to comment Share on other sites More sharing options...
ebr 14959 Posted March 11, 2020 Share Posted March 11, 2020 Hi. Yes, I can tell by the display that is not an Android TV device. It is basically a phone hooked up to your TV. The issue is probably related to the "Channels" that Android TV implements and we take advantage of but your device does not have. Link to comment Share on other sites More sharing options...
chinswain 10 Posted March 12, 2020 Author Share Posted March 12, 2020 Thanks - I just installed an Android TV ROM and it's working well. 1 Link to comment Share on other sites More sharing options...
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