macgyvertv 2 Posted March 11, 2020 Share Posted March 11, 2020 Did you guys push a update on the shield recently? All my users are complaining about choopy playback and all of them are on shield. Everything else works fine, chrome, phone.. just shield users. IPTV playback is choppy no matter what settings. Link to comment Share on other sites More sharing options...
Luke 37153 Posted March 11, 2020 Share Posted March 11, 2020 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue: https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/?view=getnewpost Thanks! Link to comment Share on other sites More sharing options...
macgyvertv 2 Posted March 11, 2020 Author Share Posted March 11, 2020 How can do this on their shield? Link to comment Share on other sites More sharing options...
macgyvertv 2 Posted March 11, 2020 Author Share Posted March 11, 2020 attached is my server logs Link to comment Share on other sites More sharing options...
macgyvertv 2 Posted March 11, 2020 Author Share Posted March 11, 2020 sending via DM as it contains private IP address Link to comment Share on other sites More sharing options...
ebr 14947 Posted March 11, 2020 Share Posted March 11, 2020 How can do this on their shield? Hi. There are instructions in the link above for sending a log from the app. Can you also explain exactly what "choppy" means? This is only with your m3u provider? Link to comment Share on other sites More sharing options...
macgyvertv 2 Posted March 11, 2020 Author Share Posted March 11, 2020 It will play for few sec and stop and start back up.. never had issues till last 2 days and all of them reported that they got a update and updated their software. Since then, it started after that update. NO other times we had problems. I run the m3u on vlc and works just fine. They try ohter devices and works, but their nvidia's is their main system and its just like frames skipping or just flat out freezing every 4 secs Link to comment Share on other sites More sharing options...
ebr 14947 Posted March 11, 2020 Share Posted March 11, 2020 ...and all of them reported that they got a update and updated their software. Updates to our app are silent so I'm guessing they actually installed a Shield firmware update...? Link to comment Share on other sites More sharing options...
macgyvertv 2 Posted March 11, 2020 Author Share Posted March 11, 2020 could be.. never thought about that.. what is your current app version so i can check emby dashboard to see if they are current player. Link to comment Share on other sites More sharing options...
ebr 14947 Posted March 11, 2020 Share Posted March 11, 2020 what is your current app version so i can check emby dashboard to see if they are current player. Release Notes Link to comment Share on other sites More sharing options...
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