V4mpire 0 Posted February 18, 2020 Share Posted February 18, 2020 Hi, I have recently got a new LG tv which has the WebOS, I have the Emby app installed and working, however on playing several anime of which i've tested, it plays a couple seconds and then it goes back to the emby home page a couple times, then after that it will close the app completely on the next attempt, happens every time without fail. Any idea on the issues? They work on other platforms so it's something with the TV. I also found that I am unable to cast to the TV with emby from my phone, not sure if this is related or a separate issue. Hope there's a way to resolve. Regards, V4mpire Link to comment Share on other sites More sharing options...
Luke 37272 Posted February 18, 2020 Share Posted February 18, 2020 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks ! Link to comment Share on other sites More sharing options...
V4mpire 0 Posted February 18, 2020 Author Share Posted February 18, 2020 I have removed an ip address from the log file as the server is running on a public ip address, this was changed to [pubIP], other than that, it's as-is from the log file from the start of the time i started the test Server version: 4.3.1.0 embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37272 Posted February 18, 2020 Share Posted February 18, 2020 So it's direct playing and the file is failing, what model LG? Link to comment Share on other sites More sharing options...
V4mpire 0 Posted February 18, 2020 Author Share Posted February 18, 2020 (edited) it's a 49UM7400PLB running WebOS 4.5, only release last year as far as i'm aware, attempted with web browser to see what would happen, it played, but with black screen with subs, skipped forward a little and back and was fine, seems only the app has the issue Edited February 18, 2020 by V4mpire Link to comment Share on other sites More sharing options...
Luke 37272 Posted February 18, 2020 Share Posted February 18, 2020 Does it have subtitles? Link to comment Share on other sites More sharing options...
V4mpire 0 Posted February 18, 2020 Author Share Posted February 18, 2020 yes it does Link to comment Share on other sites More sharing options...
Luke 37272 Posted February 18, 2020 Share Posted February 18, 2020 Can you try one without subtitles? Link to comment Share on other sites More sharing options...
V4mpire 0 Posted February 18, 2020 Author Share Posted February 18, 2020 (edited) ok, of that particular one, it works without the subs, soon as you enable subs and play again the error occurs i tried a few different anime's and found all the ones that have issue's are ass, turning them off it plays Edited February 18, 2020 by V4mpire Link to comment Share on other sites More sharing options...
Luke 37272 Posted February 18, 2020 Share Posted February 18, 2020 Ok if they are ass/ssa subtitles then this is resolved for the next update to the app. Thanks. Link to comment Share on other sites More sharing options...
V4mpire 0 Posted February 18, 2020 Author Share Posted February 18, 2020 do you know when this will be available to download yet or not? Link to comment Share on other sites More sharing options...
Luke 37272 Posted February 18, 2020 Share Posted February 18, 2020 As soon as it gets through LG review. Link to comment Share on other sites More sharing options...
V4mpire 0 Posted February 18, 2020 Author Share Posted February 18, 2020 oh, ok, thank you Link to comment Share on other sites More sharing options...
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