William LeDuc @gmail 2 Posted February 8, 2020 Share Posted February 8, 2020 When trying to play a movie, after clicking on the movie icon a blank screen appears with parts of the Emby interface is at the top. The only way to fix it is to force a restart of the Emby app by turning off the TV. This has happened a number of times. See the attached log. embyserver-63716630421-LG Error.txt Link to comment Share on other sites More sharing options...
Luke 37090 Posted February 8, 2020 Share Posted February 8, 2020 @@SamES Link to comment Share on other sites More sharing options...
SamES 891 Posted February 12, 2020 Share Posted February 12, 2020 Hi, can you please provide the media info from the details page on the server for that item. Thanks Link to comment Share on other sites More sharing options...
William LeDuc @gmail 2 Posted February 12, 2020 Author Share Posted February 12, 2020 Media Info VideoTitle480p MPEG2VIDEOCodecMPEG2VIDEO ProfileMain Level8 Resolution720x480 Aspect ratio16:9 AnamorphicNo InterlacedNo Framerate29.97 Bitrate4,902 kbps Color primariessmpte170m Color spacesmpte170m Color transfersmpte170m Pixel formatyuv420p Ref frames1 AudioTitleEnglish Dolby Digital 5.1 (Default)LanguageEnglish CodecAC3 Layout5.1 Channels6 ch Bitrate448 kbps Sample rate48,000 Hz DefaultYes Containermkv PathG:\Movies 3\Forgetting Sarah Marshall (2008).mkv Size3893 MB Link to comment Share on other sites More sharing options...
William LeDuc @gmail 2 Posted February 12, 2020 Author Share Posted February 12, 2020 That didn't work very well. This is more readable. Media Info Video Title480p MPEG2VIDEO CodecMPEG2VIDEO ProfileMain Level8 Resolution720x480 Aspect ratio16:9 AnamorphicNo InterlacedNo Framerate29.97 Bitrate4,902 kbps Color primariessmpte170m Color spacesmpte170m Color transfersmpte170m Pixel formatyuv420p Ref frames1 Audio TitleEnglish Dolby Digital 5.1 (Default) LanguageEnglish CodecAC3 Layout5.1 Channels6 ch Bitrate448 kbps Sample rate48,000 Hz DefaultYes Containermkv PathG:\Movies 3\Forgetting Sarah Marshall (2008).mkv Size3893 MB Link to comment Share on other sites More sharing options...
William LeDuc @gmail 2 Posted February 12, 2020 Author Share Posted February 12, 2020 @@SamES At the time of this failure, Any movie I tried to play had the same blank screen result. Link to comment Share on other sites More sharing options...
SamES 891 Posted February 12, 2020 Share Posted February 12, 2020 So just a question, after you launch the app, does this occur the first time you try and play something, or is it when you try and play something directly after playing another title? Is it just movies, or TV shows/episodes as well? Link to comment Share on other sites More sharing options...
William LeDuc @gmail 2 Posted February 13, 2020 Author Share Posted February 13, 2020 I believe this was the first movie I played. It hasn't happened often enough to remember if happened with TV shows. Next time it happens I can try a few things and report back. Link to comment Share on other sites More sharing options...
SamES 891 Posted February 13, 2020 Share Posted February 13, 2020 I believe this was the first movie I played. It hasn't happened often enough to remember if happened with TV shows. Next time it happens I can try a few things and report back. Thanks, please let us know how you go Link to comment Share on other sites More sharing options...
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