Mystic_Admin 0 Posted January 16, 2020 Share Posted January 16, 2020 (edited) Hi, I know, I'm another one that cannot reach his server outside his network. I want to switch from Plex but it's not easy... When I try, I always get this message (in french) "Échec de la connexion - Nous sommes dans l'impossibilité de nous connecter au serveur sélectionné." "Connection error - We are unable to establish a connection with the requested server." (my translation) I had read the connectivity section. I've done everything (I think) but I still cannot connect to my server from internet (away from home) Here, the screens capture Emby Network settings Emby User Setting and YES, I've accepted the request in my email acccount Port fowarding in my router (in french) Canyouseeme result either in HTTP and HTTPS And Emby server log in attachment What I not doing right ? Thanks embyserver.txt Edited January 16, 2020 by Mystic_Admin Link to comment Share on other sites More sharing options...
ebr 14913 Posted January 16, 2020 Share Posted January 16, 2020 Hi. From what app are you trying to connect and what exactly happens when you do? Link to comment Share on other sites More sharing options...
Mystic_Admin 0 Posted January 16, 2020 Author Share Posted January 16, 2020 (edited) Hi, I'm trying from the web app at -> http://app.emby.media/#!/startup/selectserver.html I click on my server, the waiting wheel show and after a moment, I always got this message "Échec de la connexion - Nous sommes dans l'impossibilité de nous connecter au serveur sélectionné. Veuillez ..." "Connection error - We are unable to establish a connection with the requested server. Please verify the server is up and running and try again" (my translation) See the video attachment EmbyError.wmv Edited January 16, 2020 by Mystic_Admin Link to comment Share on other sites More sharing options...
Luke 37066 Posted January 16, 2020 Share Posted January 16, 2020 Hi there, I would suggest checking out our connection troubleshooter: https://github.com/MediaBrowser/Wiki/wiki/Connectivity Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks. Link to comment Share on other sites More sharing options...
Mystic_Admin 0 Posted January 16, 2020 Author Share Posted January 16, 2020 (edited) I've already done that but I did it once again, to be sure Everything within my Network is fine, I can connect to Emby at http://localhost:8096/web/index.html#!/home.html I can connect within the Emby Windows Theater app My firewall had the rules enabled to let Emby pass My antivirus didn't detect any malware or viruses It's only when I try when outside my Nextwork Thanks Edited January 16, 2020 by Mystic_Admin Link to comment Share on other sites More sharing options...
Luke 37066 Posted January 16, 2020 Share Posted January 16, 2020 And the results of the canyouseeme test? Link to comment Share on other sites More sharing options...
Mystic_Admin 0 Posted January 16, 2020 Author Share Posted January 16, 2020 (edited) In my first post and still the same from inside my network and outside Edited January 16, 2020 by Mystic_Admin Link to comment Share on other sites More sharing options...
Luke 37066 Posted January 16, 2020 Share Posted January 16, 2020 Perhaps ISP port blocking is at play here? Link to comment Share on other sites More sharing options...
ebr 14913 Posted January 17, 2020 Share Posted January 17, 2020 Hi. Does it work if you use your direct external IP address instead of app.emby.media? Link to comment Share on other sites More sharing options...
lindnjoe 1 Posted January 17, 2020 Share Posted January 17, 2020 Do you have more than one nic? Try putting your IP address in the bind to local ip address field. Link to comment Share on other sites More sharing options...
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