Unable to obtain Metadata for new Movies and TV Series

[Nutts 0]

Server Version 3.0.5271.29451

 

Using Web Client

 

When adding a new Movie or TV Series new metadata is not downloaded automatically. I am using Filebot to name my files prior to dropping them in my Mediabrowser folders. Have set external id's manually and refreshed the data to no avail. I have tried the identify function however I get a error message

 

"the remote name could not be resolved api.themoviedb.org"

 

I have checked my machine and it can resolve the name via nslookup.

 

I guess I am looking for ideas as to whether its just me and what I can do about it or is it a more wide spread issue.

server-63538294596.zip

[ebr 14960]

Perhaps a firewall blocking access?

 

If we can't get to that address, we're not gonna be able to get to any movie db metadata.

[Nutts 0]

Have turned off all firewalls to test and I get the same issue.

 

And you are correct if we can't get to those addresses then I get no movie data.

 

I can get to all the domains using http in my browser and I can resolve them in nslookup just can't get to them using mediabrowser server which is still using http port 80 for calls to these sites.

 

one of the TV series I am having issue with is Falling Skies, using the refresh data in the metadata manager does nothing but adds a error to the server log (in red below) but using the url from the error and dropping it into CHROME gives the result in Blue below. So my system has no problem getting to the address unless its done in media browser server

 

2014-06-14 00:13:32.6593 Info - App: HttpClientManager GET: http://api.themoviedb.org/3/tv/34967?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=casts,images,keywords,external_ids&language=en&include_image_language=af,sq,gsw,am,ar,hy,as,az,jv,ba,eu,be,bn,bs,br,bg,my,ca,tzm,ku,chr,zh,sn,co,hr,cs,da,prs,dv,nl,en,et,fo,fil,fi,fr,fy,ff,gl,ka,de,el,kl,gn,gu,ha,haw,he,hi,hu,is,ig,id,iu,ga,xh,zu,it,ja,kn,kk,km,qut,rw,sw,kok,ko,ky,lo,lv,lt,dsb,lb,mk,mg,ms,ml,mt,mi,arn,mr,moh,mn,ne,nb,nn,oc,or,om,ps,fa,pl,pt,pa,quz,ro,rm,ru,sah,smn,smj,se,sms,sma,sa,gd,sr,nso,tn,sd,si,sk,sl,so,st,es,zgh,sv,syr,tg,ta,tt,te,th,bo,ti,ts,tr,tk,uk,hsb,ur,ug,uz,vi,cy,wo,ii,yo,null,en

2014-06-14 00:13:32.6603 Error - App: Error getting response from http://api.themoviedb.org/3/tv/34967?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=casts,images,keywords,external_ids&language=en&include_image_language=af,sq,gsw,am,ar,hy,as,az,jv,ba,eu,be,bn,bs,br,bg,my,ca,tzm,ku,chr,zh,sn,co,hr,cs,da,prs,dv,nl,en,et,fo,fil,fi,fr,fy,ff,gl,ka,de,el,kl,gn,gu,ha,haw,he,hi,hu,is,ig,id,iu,ga,xh,zu,it,ja,kn,kk,km,qut,rw,sw,kok,ko,ky,lo,lv,lt,dsb,lb,mk,mg,ms,ml,mt,mi,arn,mr,moh,mn,ne,nb,nn,oc,or,om,ps,fa,pl,pt,pa,quz,ro,rm,ru,sah,smn,smj,se,sms,sma,sa,gd,sr,nso,tn,sd,si,sk,sl,so,st,es,zgh,sv,syr,tg,ta,tt,te,th,bo,ti,ts,tr,tk,uk,hsb,ur,ug,uz,vi,cy,wo,ii,yo,null,en

The remote name could not be resolved: 'api.themoviedb.org'

System.Net.WebException

 

 

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Edited June 13, 2014 by Nutts

[Koleckai Silvestri 1150]

Thetvdb.com can be quite flaky and offline at various times of the day. I have had problems where I couldn't connect either and need to try again later.

[Nutts 0]

Well bugger me woke up this morning and its working first time in 3 days.