problem with subtitles

[carramba 0]

hi

 

When I play movies using both web app(two computers) and tv app(sansung tizen client) there is no subtitles displayed.

Tried to switch subs, to disable and enable again, to stop and start playback but no effect.

I also have xiaomi mibox with androidtv and it works flawlessly, subs are displayed with no problem

 

 

web app playing log:

ffmpeg-transcode-5e9302f4-c299-47ba-b467-203e60515db3_1.txt

 

tv playing log:

ffmpeg-transcode-5ef5d764-4cca-4e5f-bc06-1130c83e67a0_1.txt

 

servr log:

embyserver.txt

 

when I play on mibox there is no playing log

 

and one more thing: all this happened recently, few days ago everything was ok (well, tv app had sometimes problems but web app not)

Edited December 2, 2019 by carramba

[Luke 38839]

Hi there, so you don't see subtitles in the web app? what version of firefox? did you try clicking the CC icon in the video player?

[carramba 0]

Hi there, so you don't see subtitles in the web app? what version of firefox? did you try clicking the CC icon in the video player?

firefox 70.0.1 64bit and yes I tried enabling/disabling during playback also switching subs when more languages were available

 

I downloaded a few external srt files and altough not synced they seem to dipsplay more or less correctly during playback at least in web app

another thing I noticed in the movies with two subs integrated there is sometimes a short maybe one second freeze when sub is switched and english subs are visible but not my lang

in the movies where there is no such freeze during switch both aren't visible

Edited December 2, 2019 by carramba

[Luke 38839]

@@carramba, are you still running into this? Have you updated to Emby Server 4.3.1?

[carramba 0]

@@carramba, are you still running into this? Have you updated to Emby Server 4.3.1?

Yes, I updated to 4.3.1. still same problem, both in samsung  tv app and web app.

For now I gave up and trying to get releases with external srt sub file

[theghost31 4]

Hi

 

Not sure, if it's related to an other issue but @@carramba, do you use the limited bandwidth OR do you need a transcodage to read your movies / tvshow ? 

 

In the log, I saw that: Bitrate exceeds DirectPlay limit 

 

So I guess yes, try to read them without transcodage if it's actually the case . Otherwise, forget my answer 

Edited January 5, 2020 by theghost31

[cptlores 23]

I just noticed the same problem today.

 

Using server 4.3.1.0 there are no subtitles shown in the webplayer, if the video is transcoded.

But if the video is direct streaming then subtitles show just fine. Same results regardless of if subtitle extraction is turned on or off.

Edited January 6, 2020 by cptlores

[carramba 0]

 

Hi

 

Not sure, if it's related to an other issue but @@carramba, do you use the limited bandwidth OR do you need a transcodage to read your movies / tvshow ? 

 

In the log, I saw that: Bitrate exceeds DirectPlay limit 

 

So I guess yes, try to read them without transcodage if it's actually the case . Otherwise, forget my answer 

 

 

 

I just noticed the same problem today.

 

Using server 4.3.1.0 there are no subtitles shown in the webplayer, if the video is transcoded.

But if the video is direct streaming then subtitles show just fine. Same results regardless of if subtitle extraction is turned on or off.

Yes, I can confirm, when I unticked "allow video playback that requires transcoding" in user settings, subs seem to work ok.

As for most cases, I don't need to save bandwith it is a nice workaround.

Thank You.

[theghost31 4]

OK @@Luke, do you know if this issue with subtitles about transcodage is fixed for soon?

 

 

You're welcome @@carramba, it's a workaround as you said but in my case, it's a little bit ennoying because my users can't use emby without using the limited bandwidth ^^.

 

However, Be careful, did you uncheck directly the settings from the user?

 

The transcodage is not only for bandwidth!

 

It's used to read blueray ou some others files which can be in h265 format or even with some subtitles under the ASS extention ect.

The browser don't know how to play these files so you need an auto transcodage.

 

If you uncheck it from settings, the user will get the message "no flow are available for this stream" something like that because you don't allow emby to transcode in the aim, to be able to read your movie ').

Edited January 6, 2020 by theghost31

[carramba 0]

OK @@Luke, do you know if this issue with subtitles about transcodage is fixed for soon?

 

 

You're welcome @@carramba, it's a workaround as you said but in my case, it's a little bit ennoying because my users can't use emby without using the limited bandwidth ^^.

 

However, Be careful, did you uncheck directly the settings from the user?

 

The transcodage is not only for bandwidth!

 

It's used to read blueray ou some others files which can be in h265 format or even with some subtitles under the ASS extention ect.

The browser don't know how to play these files so you need an auto transcodage.

 

If you uncheck it from settings, the user will get the message "no flow are available for this stream" something like that because you don't allow emby to transcode in the aim, to be able to read your movie ').

Yes, you're right, some files won't play, fortunatly, in my case only a few.

Another workaround is to download separate srt files but sometimes thera are no subs at all or are out of sync, to correct one is no problem but hundreds...

There are also dubbing or voice over audio tracks but some people prefer original audio with subs

[Luke 38839]

I just noticed the same problem today.

 

Using server 4.3.1.0 there are no subtitles shown in the webplayer, if the video is transcoded.

But if the video is direct streaming then subtitles show just fine. Same results regardless of if subtitle extraction is turned on or off.

 

@@cptlores, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks.

[carramba 0]

Here are my logs:

without transcoding:ffmpeg-remux-edab70fe-b1ad-4dd1-a077-6615c21ce933_1.txt

and with: ffmpeg-transcode-6e99a89e-9e1c-43a1-b3ce-e758d394d7d1_1.txt

server log fragment: embyserver.txt

[theghost31 4]

@@carramba, is it working now with the latest beta version ?
For me, it's seems to work

[carramba 0]

@@carramba, is it working now with the latest beta version ?

For me, it's seems to work

That's good news, thanks.

Hope for stable release soon

[thebnich 5]

Also see https://emby.media/community/index.php?/topic/80512-subtitles-not-showing-for-transcoded-videos. The latest beta does not fix the issue in my case, unfortunately.