EwanC 0 Posted October 18, 2019 Share Posted October 18, 2019 (edited) I'm experiencing an issue on playback via web browsers. For transcoding content, the playback freezes after one minute (62 or 63 seconds). The content is not resumable. No error is reported - the playback just freezes. The source files are MTS. It happens on both Chrome and IE on Windows 10 and Server 2019. This has started happening since I upgraded the Emby server to Server 2019 from Server 2012 R2. I've tried changing the CRF settings, and encoding preset, but neither fixes the problem. On some files, the higher CRF setting (50) allowed the files to play for 3 minutes, but then froze again. I've attached the Server logs, and media details are below. Any advice would be very appreciated. Media Info Video Title 1080i H264 Codec H264 Codec tag HDMV AVC No Profile High Level 40 Resolution 1920x1080 Aspect ratio 16:9 Interlaced Yes Framerate 25 Bitrate 16,321 kbps Bit depth 8 bit Pixel format yuv420p Ref frames 1 NAL 0 Audio Title Dolby Digital stereo Codec AC3 Codec tag AC-3 Layout stereo Channels 2 ch Bitrate 256 kbps Sample rate 48,000 Hz Default No Container mpegts Path H:\ServerFolders\Camcorder\2008\Sept-Dec\00043.MTS ffmpeg-remux-ecc81ee8-542e-4334-ba04-89447b24d690_1.txt embyserver.txt hardware_detection-63707013123.txt Edited October 18, 2019 by EwanC Link to comment Share on other sites More sharing options...
Solution Luke 37118 Posted October 20, 2019 Solution Share Posted October 20, 2019 @@EwanC Hi there, looks like we're stream copying the original video when perhaps it should be fully transcoded. Can you please try lowering the in-app quality setting to force a full video transcode? Since this video is about 16 mbps, try setting it to something lower than that. Please note that setting will be remembered for other video playback, but please give it a test. Thanks. 1 Link to comment Share on other sites More sharing options...
EwanC 0 Posted October 20, 2019 Author Share Posted October 20, 2019 Hi Luke - thank you so much. I dropped the player gradually down to 4Mbps, and it now plays all the way through. Choosing a higher quality caused the playback to stutter every few seconds as the transcoding didn't appear to be able to keep up. The lower quality is not an issue for me, so this is a good solution for my setup. Have a lovely weekend! Ewan Link to comment Share on other sites More sharing options...
Luke 37118 Posted October 21, 2019 Share Posted October 21, 2019 Thanks for the feedback. You may also want to consider checking out our media conversion feature to help you convert these into a more streaming friendly format. Link to comment Share on other sites More sharing options...
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