Completed Roku app not working on ultra

[roberthleeii 58]

My emby app is not working on my roku ultra. Both the regular and the beta show the splash screen then closes out to the home screen. The other rokus and apps in the house seem to work fine.

 

Sent from my SM-N960U using Tapatalk

[speechles 1738]

You can fix it.

 

1) Uninstall all Emby apps from your Roku.

2) Reboot/Restart the Roku - do not skip this step.

3) Install back all the Emby apps you had before on that Roku.

 

The problem is the registry may/can become corrupt and this exact behavior happens. It can happen with any Roku app.

 

Please let us know if this doesn't solve the problem.

[roberthleeii 58]

You can fix it.

 

1) Uninstall all Emby apps from your Roku.

2) Reboot/Restart the Roku - do not skip this step.

3) Install back all the Emby apps you had before on that Roku.

 

The problem is the registry may/can become corrupt and this exact behavior happens. It can happen with any Roku app.

 

Please let us know if this doesn't solve the problem.

Thank you, that fixed it!

 

Sent from my SM-N960U using Tapatalk

[roberthleeii 58]

Hiw do I get the beta back? I like having the two apps.

 

Sent from my SM-N960U using Tapatalk

[ebr 12445]

Hiw do I get the beta back? I like having the two apps.

 

Hi. Just re-install it from the link on our website.

 

Thanks.

[roberthleeii 58]

Hi. Just re-install it from the link on our website.

 

Thanks.

Thanks!

 

Sent from my SM-N960U using Tapatalk

[Luke 28638]

Has this resolved your issue?

[roberthleeii 58]

Has this resolved your issue?

Yes

 

Sent from my SM-N960U using Tapatalk

[Luke 28638]

Thanks for the feedback.

[OuiCestMoi 0]

Just joined hoping for a simple set of instructions on addressing the issue before the real fix? I didn't read all 5 pages preceding... sorry! :(

I've uninstalled Emby/reinstalled/restarted/reset to factory/checked for updates, then rinsed and repeated. Emby still dies.

2 identical Ultras here, one did not update (9.4.1, build 4237-C2), but mine did last night (10.0.0 build 4165-C2 ), and Emby dies as described here.

Roku support have no clue about the issue!! I spent ~ an hour in chat trying to describe the problem to them this evening, and why it seemed obvious that it was a Roku change which precipitated the issue. No joy.

If anyone here has an in with Roku support, please publicize this with them. I emailed them after my chat when I had found this conversation, but I don't know if that will have any effect :)