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#1 Matheus-Emby OFFLINE  

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Posted 04 September 2019 - 08:06 PM

Boa noite pessoal, tudo certo?

 

Então é o seguinte, o app da LG está com um problema muito complicado e sério.

Quando eu inicio um vídeo (qualquer um) ele reproduz, durante 1 até no máximo 10 segundos e trava totalmente o app e também o servidor no caso (Windows 7). Dessa forma tudo que é relacionado a internet no computador trava, navegador e conexão, voltando ao normal somente quando eu reinicio o micro.

E só acontece isso no app da LG porque assistindo os vídeos pelo navegador Google Chrome não acontece nada disso. E também é aleatório esse problema, as vezes eu rodo o vídeo no app e funciona normal. porem devo admitir que o problema acontece muitas vezes mais, do que funciona. Isso desanima demais infelizmente  :(  :(  :mellow: 

Alguém tem alguma noção do que pode ser isso?

 

Desde já agradeço muito pessoal!!


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#2 Luke OFFLINE  

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Posted 05 September 2019 - 09:09 PM

Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue:

https://emby.media/c...port-a-problem/

Thanks !


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#3 euclides.sp OFFLINE  

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Posted 06 September 2019 - 11:42 AM

Não sei se é o caso. Tava com algo parecido aqui. Desativei tudo relacionado com dlna dentro do meu servidor.
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#4 Matheus-Emby OFFLINE  

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Posted 07 September 2019 - 11:01 AM

Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue:

https://emby.media/c...port-a-problem/

Thanks !

 

Good Morning!
Ah yes beauty, I'll see how it is and I'll send you here.
Thanks in advance partner!  :) 



#5 Matheus-Emby OFFLINE  

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Posted 07 September 2019 - 11:04 AM

Não sei se é o caso. Tava com algo parecido aqui. Desativei tudo relacionado com dlna dentro do meu servidor.

 

Bom dia parceiro BR KKKKKKK

Acredita que tudo relacionado a DLNA já está desativado no meu servidor  :(

Antes até tinha aquele plugin DLNA instalado, ai já desinstalei ele também.

Não tenho ideia do que pode ser, estou bem desanimado  :mellow:



#6 Matheus-Emby OFFLINE  

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Posted 07 September 2019 - 11:21 AM

Attached File  embyserver.txt   36.55KB   2 downloadsAttached File  hardware_detection-63703453113.txt   135.41KB   1 downloadsAttached File  hardware_detection-63703453975.txt   135.41KB   0 downloads

Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue:

https://emby.media/c...port-a-problem/

Thanks !

 

Then I will post 3 logs, which were created in the period that the error happened. Beauty.
Thank you!



#7 Luke OFFLINE  

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Posted 07 September 2019 - 03:09 PM

@SamES


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#8 SamES OFFLINE  

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Posted 08 September 2019 - 05:29 AM

attachicon.gifembyserver.txtattachicon.gifhardware_detection-63703453113.txtattachicon.gifhardware_detection-63703453975.txt

 

Then I will post 3 logs, which were created in the period that the error happened. Beauty.
Thank you!

 

Hi, unfortunately I can't see any playback information in the log before it crashed.

 

Here are two things you can try

  1. Please update the Nvdia drivers to the latest version.,  I did notice this error message in the log.
    • ​The minimum required Nvidia driver for nvenc is 390.77 or newer
  2. If that doesn't work, set 'Enable hardware transcoding' in the server settings to No, then restart the server and try playback again

 

Please let me know how that goes.


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#9 Matheus-Emby OFFLINE  

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Posted 09 September 2019 - 07:45 AM

Hi, unfortunately I can't see any playback information in the log before it crashed.

 

Here are two things you can try

  1. Please update the Nvdia drivers to the latest version.,  I did notice this error message in the log.
    • ​The minimum required Nvidia driver for nvenc is 390.77 or newer
  2. If that doesn't work, set 'Enable hardware transcoding' in the server settings to No, then restart the server and try playback again

 

Please let me know how that goes.

 

Good Morning! All right?
So my Nvidia drivers are up to date, and are at version 3.91.
But I tried to disable hardware transcoding anyway, but it hasn't worked out yet. :(



#10 Matheus-Emby OFFLINE  

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Posted 09 September 2019 - 07:49 AM

What leaves me in the face is the question that when it works, it reproduces perfectly, without any problem. Now when it hangs in the beginning, it's a serious problem, as I have to reboot to my server.



#11 Luke OFFLINE  

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Posted 11 September 2019 - 01:33 PM

Are you still having an issue?


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#12 Matheus-Emby OFFLINE  

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Posted 11 September 2019 - 08:18 PM

Are you still having an issue?

 

Yes it's still the same, unfortunately :(



#13 Luke OFFLINE  

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Posted 12 September 2019 - 02:22 PM

Can you try lowering the in-app quality setting? I think the bitrate is just too high. Thanks.


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#14 Matheus-Emby OFFLINE  

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Posted 12 September 2019 - 07:02 PM

Can you try lowering the in-app quality setting? I think the bitrate is just too high. Thanks.

Where do I do this in the app? Thank you very much.



#15 Matheus-Emby OFFLINE  

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Posted 15 September 2019 - 12:19 PM

Good afternoon people! I will post other logs that happen at the exact time of the server crash. I don't know what else to do, help me please.

Attached Files


Edited by Matheus-Emby, 15 September 2019 - 12:21 PM.


#16 SamES OFFLINE  

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Posted 16 September 2019 - 09:14 AM

Good afternoon people! I will post other logs that happen at the exact time of the server crash. I don't know what else to do, help me please.

 

Do you think the server crash occurred with these logs?  Approximately what time do you think the server crashed on you?  I can see normal activity here, with the log roll-over occurring at midnight.

 

But I can see that this server startup occurred at 2019-09-14 21:29:53.  If the server crashed prior to this then maybe we need the log file before these.



#17 Luke OFFLINE  

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Posted 16 September 2019 - 01:46 PM

Where do I do this in the app? Thank you very much.

 

In the settings in the app, Click your user icon in the top right.






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