New installation problem

[MetallicAchu 0]

First time user, trying to install Emby server on Windows 10 (completely updated).
I get the prompt "Would you allow this application to make changes", click yes and nothing happens.

 

Checked task manager and couldn't find any process linked to Emby.

 

Have no idea what to try next

[Luke 39306]

Hi there, can you show a screenshot of this prompt? Thanks !

[MetallicAchu 0]

Actually, no I cannot. I have no idea why but windows doesn't let me to prtintscreen it or to snip it, weird.

 

MediaBrowser.Server.Installer and the normal "Do you want to allow this app to make changes to your device?" "Yes or No"

[Luke 39306]

Ok so if the installer crashed, then it's possible that there will be an entry in windows event viewer about it. Can you check there? Thanks.

[MetallicAchu 0]

Log Name:      Application

Source:        Application Error

Date:          04/09/2019 08:59:48

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Shachar

Description:

Faulting application name: MediaBrowser.Server.Installer.exe, version: 1.0.0.0, time stamp: 0x5ab6dafe

Faulting module name: d3d9.dll, version: 10.0.18362.329, time stamp: 0x1ac9a115

Exception code: 0xc0000005

Fault offset: 0x00000000000ac44e

Faulting process id: 0x3218

Faulting application start time: 0x01d562e5f4e3c11a

Faulting application path: C:\Users\shach\AppData\Local\Apps\2.0\NK2VWH4V.7DT\6JQ7AZ73.RKN\medi..tion_4a7e04f5a076bc1a_0003.0000_45c5067bb9b81803\MediaBrowser.Server.Installer.exe

Faulting module path: C:\WINDOWS\SYSTEM32\d3d9.dll

Report Id: 0733d6e2-e618-4acc-b1dc-35663b8abc2f

Faulting package full name: 

Faulting package-relative application ID: 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2019-09-04T05:59:48.397062500Z" />

    <EventRecordID>24749</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Shachar</Computer>

    <Security />

  </System>

  <EventData>

    <Data>MediaBrowser.Server.Installer.exe</Data>

    <Data>1.0.0.0</Data>

    <Data>5ab6dafe</Data>

    <Data>d3d9.dll</Data>

    <Data>10.0.18362.329</Data>

    <Data>1ac9a115</Data>

    <Data>c0000005</Data>

    <Data>00000000000ac44e</Data>

    <Data>3218</Data>

    <Data>01d562e5f4e3c11a</Data>

    <Data>C:\Users\shach\AppData\Local\Apps\2.0\NK2VWH4V.7DT\6JQ7AZ73.RKN\medi..tion_4a7e04f5a076bc1a_0003.0000_45c5067bb9b81803\MediaBrowser.Server.Installer.exe</Data>

    <Data>C:\WINDOWS\SYSTEM32\d3d9.dll</Data>

    <Data>0733d6e2-e618-4acc-b1dc-35663b8abc2f</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

[MetallicAchu 0]

Found out the problem: It's RivaTuner Statistics server! I disabled it and now the installation works fine.

If someone's encounters the same problem try and disabling this first

[Luke 39306]

Never heard of that. Thanks for the feedback.