swenth 30 Posted August 25, 2019 Share Posted August 25, 2019 (edited) Getting bunch of issues such it take me 3-6 time to start, emby restart doesnt work stuck in Server is loading exit doesnt work sometime also i get alway popup install for visual++ but i cant install it here a log of it dont know if related Here the error while i attempt to install Emby Visual++ [3670:2B0C][2019-08-24T19:46:21]i001: Burn v3.7.3813.0, Windows v10.0 (Build 17763: Service Pack 0), path: C:\Users\xx\AppData\Roaming\Emby-Server\programdata\cache\temp\46a91cc5-aef1-480b-860a-1e79eed7c587.exe, cmdline: '' [3670:2B0C][2019-08-24T19:46:21]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\xx\AppData\Local\Temp\dd_vcredist_amd64_20190824194621.log' [3670:2B0C][2019-08-24T19:46:21]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\xx\AppData\Roaming\Emby-Server\programdata\cache\temp\46a91cc5-aef1-480b-860a-1e79eed7c587.exe' [3670:2B0C][2019-08-24T19:46:21]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\xx\AppData\Roaming\Emby-Server\programdata\cache\temp\' [3670:2B0C][2019-08-24T19:46:21]i000: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706' [3670:2B0C][2019-08-24T19:46:21]i100: Detect begin, 10 packages [3670:2B0C][2019-08-24T19:46:21]i000: Setting version variable 'windows_uCRT_DetectKey' to value '10.0.17763.404' [3670:2B0C][2019-08-24T19:46:21]i000: Setting numeric variable 'windows_uCRT_DetectKeyExists' to value 1 [3670:2B0C][2019-08-24T19:46:21]i102: Detected related bundle: {427ada59-85e7-4bc8-b8d5-ebf59db60423}, type: Upgrade, scope: PerMachine, version: 14.16.27012.6, operation: Downgrade [3670:2B0C][2019-08-24T19:46:21]i052: Condition '(VersionNT = v6.3 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false. [3670:2B0C][2019-08-24T19:46:21]i052: Condition '(VersionNT = v6.3 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false. [3670:2B0C][2019-08-24T19:46:21]i052: Condition '(VersionNT = v6.2 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false. [3670:2B0C][2019-08-24T19:46:21]i052: Condition '(VersionNT = v6.2 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false. [3670:2B0C][2019-08-24T19:46:21]i052: Condition '(VersionNT = v6.1 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false. [3670:2B0C][2019-08-24T19:46:21]i052: Condition '(VersionNT = v6.1 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false. [3670:2B0C][2019-08-24T19:46:21]i052: Condition '(VersionNT = v6.0 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false. [3670:2B0C][2019-08-24T19:46:21]i052: Condition '(VersionNT = v6.0 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false. [3670:2B0C][2019-08-24T19:46:21]i108: Detected compatible package: vcRuntimeMinimum_x64, provider: Microsoft.VS.VC_RuntimeMinimumVSU_amd64,v14, installed: {3ECD99CB-EDAF-45DA-AD9C-2C4875F375FB}, version: 14.16.27012, chained: {C77195A4-CEB8-38EE-BDD6-C46CB459EF6E} [3670:2B0C][2019-08-24T19:46:21]i103: Detected related package: {3ECD99CB-EDAF-45DA-AD9C-2C4875F375FB}, scope: PerMachine, version: 14.16.27012.0, language: 0 operation: Downgrade [3670:2B0C][2019-08-24T19:46:21]i108: Detected compatible package: vcRuntimeAdditional_x64, provider: Microsoft.VS.VC_RuntimeAdditionalVSU_amd64,v14, installed: {DF5B1280-A057-4536-9D03-3BCAA0D4C6F0}, version: 14.16.27012, chained: {F106B700-BFF8-3065-B305-14D36AD40539} [3670:2B0C][2019-08-24T19:46:21]i103: Detected related package: {DF5B1280-A057-4536-9D03-3BCAA0D4C6F0}, scope: PerMachine, version: 14.16.27012.0, language: 0 operation: Downgrade [3670:2B0C][2019-08-24T19:46:21]i101: Detected package: Windows81_x86, state: Absent, cached: None [3670:2B0C][2019-08-24T19:46:21]i101: Detected package: Windows81_x64, state: Absent, cached: None [3670:2B0C][2019-08-24T19:46:21]i101: Detected package: Windows8_x86, state: Absent, cached: None [3670:2B0C][2019-08-24T19:46:21]i101: Detected package: Windows8_x64, state: Absent, cached: None [3670:2B0C][2019-08-24T19:46:21]i101: Detected package: Windows7_MSU_x86, state: Absent, cached: None [3670:2B0C][2019-08-24T19:46:21]i101: Detected package: Windows7_MSU_x64, state: Absent, cached: None [3670:2B0C][2019-08-24T19:46:21]i101: Detected package: WindowsVista_MSU_x86, state: Absent, cached: None [3670:2B0C][2019-08-24T19:46:21]i101: Detected package: WindowsVista_MSU_x64, state: Absent, cached: None [3670:2B0C][2019-08-24T19:46:21]i101: Detected package: vcRuntimeMinimum_x64, state: Obsolete, cached: None [3670:2B0C][2019-08-24T19:46:21]i101: Detected package: vcRuntimeAdditional_x64, state: Obsolete, cached: None [3670:2B0C][2019-08-24T19:46:21]i052: Condition 'VersionNT64 >= v6.0 OR (VersionNT64 = v5.2 AND ServicePackLevel >= 1)' evaluates to true. [3670:2B0C][2019-08-24T19:46:21]i199: Detect complete, result: 0x0 [3670:2500][2019-08-24T19:49:13]e000: Error 0x80070666: Cannot install a product when a newer version is installed. embyserver-63702274083.txt Edited August 25, 2019 by swenth Link to comment Share on other sites More sharing options...
Happy2Play 8365 Posted August 25, 2019 Share Posted August 25, 2019 (edited) Looks identical to the error here, https://emby.media/community/index.php?/topic/62408-ms-visual-c-2017-redistributable-install/ @@softworkz Is something messed up again or the same issue? @@swenth We many need this information. Something must be going wrong with the version check. Emby is actually requiring a min build version or 23026 only. If it detects 23026 or anything greater, nothing should actually happen. Could you please export the following registry keys: HKLM\SOFTWARE\Microsoft\VisualStudio\14.0\VC\Runtimes\x64 HKLM\SOFTWARE\Microsoft\VisualStudio\14.0\VC\Runtimes\x86 HKLM\SOFTWARE\WOW6432Node\Microsoft\VisualStudio\14.0\VC\Runtimes\x64 HKLM\SOFTWARE\WOW6432Node\Microsoft\VisualStudio\14.0\VC\Runtimes\x86 Is the OS 64 or 32 bit? Are you running a 64 or 32 bit version of Emby? Thanks Edited August 25, 2019 by Happy2Play Link to comment Share on other sites More sharing options...
softworkz 3350 Posted August 25, 2019 Share Posted August 25, 2019 @@swenth - Just install the latest version from the MS website and you should be fine: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads Link to comment Share on other sites More sharing options...
Luke 37276 Posted August 25, 2019 Share Posted August 25, 2019 @@swenth please let us know if this helps. thanks ! Link to comment Share on other sites More sharing options...
swenth 30 Posted August 29, 2019 Author Share Posted August 29, 2019 Did both install now the popup open but i have repair/uninstall none of bug are fixed server randomly get in Emby Server is loading. Please try again shortly. restart not working when i close it in tray it keep running i have to close it in taskmanager Link to comment Share on other sites More sharing options...
Luke 37276 Posted August 29, 2019 Share Posted August 29, 2019 Hi @@swenth, you don't need to kill it. I would just be patient and give the server time to finish loading. Does that answer your question? Link to comment Share on other sites More sharing options...
swenth 30 Posted August 29, 2019 Author Share Posted August 29, 2019 no it keep loading forever Link to comment Share on other sites More sharing options...
Luke 37276 Posted August 29, 2019 Share Posted August 29, 2019 Did you try refreshing the page in the web browser? Can you please attach the emby server log? thanks. Link to comment Share on other sites More sharing options...
swenth 30 Posted August 29, 2019 Author Share Posted August 29, 2019 (edited) here log still wont load keep loading embyserver.txt Edited August 29, 2019 by swenth Link to comment Share on other sites More sharing options...
softworkz 3350 Posted August 29, 2019 Share Posted August 29, 2019 Did both install now the popup open but i have repair/uninstall none of bug are fixed server randomly get in Emby Server is loading. I don't understand that sentence. Have you managed to install the MS VC runtime? Did you reboot after installing? After that, does the popup asking to install VC runtime still appear? Or is that part fixed now? Link to comment Share on other sites More sharing options...
swenth 30 Posted August 29, 2019 Author Share Posted August 29, 2019 Installed both the one from emby and your link but it still popup but now its modify installation Link to comment Share on other sites More sharing options...
softworkz 3350 Posted August 29, 2019 Share Posted August 29, 2019 Uninstall all VC Runtimes from Control Panel >> Programs and Features Reboot Install the latest VC runtime from MS (nothing else) Reboot Check whether it's fixed Link to comment Share on other sites More sharing options...
swenth 30 Posted August 29, 2019 Author Share Posted August 29, 2019 all this http://prntscr.com/ozbizf ? Link to comment Share on other sites More sharing options...
softworkz 3350 Posted August 29, 2019 Share Posted August 29, 2019 all this http://prntscr.com/ozbizf ? Hell, no. Where did you get this list from? vc_redist.x86.exe and vc_redist.x64.exe Link to comment Share on other sites More sharing options...
swenth 30 Posted August 29, 2019 Author Share Posted August 29, 2019 that a screen capture Link to comment Share on other sites More sharing options...
Happy2Play 8365 Posted August 29, 2019 Share Posted August 29, 2019 (edited) That is a every version installed on the machine over time. @@softworkz is VC++ backwards compatible? If so all previous versions can be uninstalled. Otherwise remove 2017 and reboot, then reinstall. Edited August 29, 2019 by Happy2Play Link to comment Share on other sites More sharing options...
swenth 30 Posted August 29, 2019 Author Share Posted August 29, 2019 Now it launch first time no longer popup but ill be testing it Link to comment Share on other sites More sharing options...
softworkz 3350 Posted August 29, 2019 Share Posted August 29, 2019 that a screen capture Ah, sure, I haven't seen the context. VS 2015, 2017 and 2019 are compatible. So uninstall the 2015-2019 x86 and the 2017 x64 Then reboot. Then install the two from the links I posted. Link to comment Share on other sites More sharing options...
Gilgamesh_48 948 Posted August 29, 2019 Share Posted August 29, 2019 FWIW: My system had a hiccup during the last install where it just failed without issuing any error and Emby would not start at all. I simply repeated the install, I made no other changes, and after the install completed everything was again fine. I have observed no instability at all after the second install. The only thing allowed to be unstable in my house is me. Link to comment Share on other sites More sharing options...
swenth 30 Posted August 30, 2019 Author Share Posted August 30, 2019 You mean after a emby reinstall? Link to comment Share on other sites More sharing options...
softworkz 3350 Posted August 30, 2019 Share Posted August 30, 2019 You mean after a emby reinstall? No need to do this in order to solve the VC runtime problem! Link to comment Share on other sites More sharing options...
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