New setup of Emby crashes computer on restart

[mskenny 7]

I bought a new computer, an Intel NUC with an embedded Radeon graphics processor, to run Emby.  I've installed Emby and it runs but after installing an add-in it requests a restart.  When I restart Emby from the dashboard or from the system tray, it initially seems to be working but then causes a hard crash of the computer.  I have to hold the power switch in to get the machine restarted.  I've tried updating the graphics driver.  I will try installing as a service and restarting but I wonder if I will have the same issue.  I've attached the logs I have.  Thanks.

embyserver.txt

embyserver-63701884743.txt

embyserver-63701906971.txt

embyserver-63701907689.txt

hardware_detection-63701884622.txt

hardware_detection-63701906999.txt

[mskenny 7]

Further testing: I turned off hardware acceleration and did a shutdown. This was successful. Then I started Emby from the Start menu and the computer crashed again.

[Luke 37245]

Have you run diagnostics to check for a possible hardware failure? If the entire machine is crashing that is usually what you should be looking at. That or possible corruption in the OS.

[mskenny 7]

I've tested various things without an issue and ran the machine for 3 days before I tried to install anything.  I will see if I can get some diagnostics or just return the unit.  I was wondering if there is anything indicated in the hardware detection logs that might point to an issue. Thanks.

[Luke 37245]

The hardware detection logs just tell us what graphics cards are detected for hardware transcoding purposes. It's not really going to help with this. Have you checked windows event viewer?