raudraido 43 Posted August 20, 2019 Share Posted August 20, 2019 Hi, I have a container media file which has ASS subtitles in it. When I want to start this file thru Emby, it takes 5 minutes (with 100% disk activity) before start. Without subtitles enabled, it starts right away. Other subtitle format works well. Information about subtitle format. ID : 6 Format : ASS Codec ID : S_TEXT/ASS Codec ID/Info : Advanced Sub Station Alpha Compression mode : Lossless Language : English Default : No Forced : No Link to comment Share on other sites More sharing options...
Luke 37107 Posted August 20, 2019 Share Posted August 20, 2019 Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks. Link to comment Share on other sites More sharing options...
raudraido 43 Posted August 20, 2019 Author Share Posted August 20, 2019 (edited) Hi, Im running Emby ver 4.2.1.0 on windows 10 machine Edited August 20, 2019 by raudraido Link to comment Share on other sites More sharing options...
Luke 37107 Posted August 20, 2019 Share Posted August 20, 2019 Did you customize any server transcoding settings? And/or the web app subtitle settings about burn subtitles? Because this is burning in the subtitles, but usually we just extract them on the fly and play without transcoding. Link to comment Share on other sites More sharing options...
raudraido 43 Posted August 20, 2019 Author Share Posted August 20, 2019 Did you customize any server transcoding settings? Yes. I should mention that this problem occurs in Chrome web browser version 76.0.3809.100 (Official Build) (64-bit) No problem with Edge browser. Link to comment Share on other sites More sharing options...
Luke 37107 Posted August 20, 2019 Share Posted August 20, 2019 Why did you do that? Link to comment Share on other sites More sharing options...
raudraido 43 Posted August 20, 2019 Author Share Posted August 20, 2019 (edited) Why did you do that? Ok, I had an issue so subtitles was not showing on the screen, just tip of the text was shown on the bottom of the screen. So I tried every possible button to resolve this. Now I chaged web app subtitle settings from Burn to auto, and media loads right away but I do not see subtitles anyway, they are probably off screen. Edited August 20, 2019 by raudraido Link to comment Share on other sites More sharing options...
Luke 37107 Posted August 20, 2019 Share Posted August 20, 2019 Now I chaged web app subtitle settings from Burn to auto, and media loads right away but I do not see subtitles anyway, they are probably off screen. No, more likely the extraction is not fast enough in your environment. That's the only downside of extracting them on the fly. Link to comment Share on other sites More sharing options...
raudraido 43 Posted August 20, 2019 Author Share Posted August 20, 2019 No, more likely the extraction is not fast enough in your environment. That's the only downside of extracting them on the fly. Ok, thank you. I see that other subtitles codecs works fine. So, I can insert other formats to mkv container to fix it. BTW Is it possible to disable other users to choose "burn subtitles" setting? Link to comment Share on other sites More sharing options...
Luke 37107 Posted August 20, 2019 Share Posted August 20, 2019 I can insert other formats to mkv container to fix it. Keep in mind that external subtitles will always be the most efficient. Link to comment Share on other sites More sharing options...
Luke 37107 Posted August 20, 2019 Share Posted August 20, 2019 BTW Is it possible to disable other users to choose "burn subtitles" setting? No, but our goal is to eventually remove the setting anyway. It is a trade-off. We can render the ass/ssa styles in the browser by extracting them, which might not display perfectly, or you can burn them in with server transcoding where they will display perfectly. The goal is that if we can make the browser rendering perfect then we won't need to have the option anymore. Link to comment Share on other sites More sharing options...
raudraido 43 Posted August 20, 2019 Author Share Posted August 20, 2019 No, but our goal is to eventually remove the setting anyway. It is a trade-off. We can render the ass/ssa styles in the browser by extracting them, which might not display perfectly, or you can burn them in with server transcoding where they will display perfectly. The goal is that if we can make the browser rendering perfect then we won't need to have the option anymore. Ok, thank you for your help. Link to comment Share on other sites More sharing options...
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