InIrons 0 Posted August 7, 2019 Share Posted August 7, 2019 (edited) When trying to load Guide in Emby on FireTV Cube the Loading icon just spins and spins When initially opening the Guide it does display "Error opening Guide" I am using Emby Guide (was previously using Schedules Direct). If I use my android phone the guide loads fast. I created the logs at approximately 3:20 or so and redid the logs at 3:42 pm whilst I was logged in as user "Admin". If I log in as user InIrons I get channel numbers but <No program data available> is displayed. I did refresh the guide. So it appears that the "Admin" user cannot access the guide but the "InIrons" user can access even though the Guide is incomplete. The main server is Windows 10 PC with premiere membership with server name WIN10-DESKTOP I click Live TV and then on top row menu click Guide and then it just spins. And then the guide just spins: Edited August 7, 2019 by InIrons Link to comment Share on other sites More sharing options...
Luke 37231 Posted August 7, 2019 Share Posted August 7, 2019 Hi there, what version of Emby Server are you running? Link to comment Share on other sites More sharing options...
InIrons 0 Posted August 7, 2019 Author Share Posted August 7, 2019 Hi Luke... I am running Version 4.2.0.40 It indicates my Emby Server is up to date. Thanks! Preston (InIrons) Link to comment Share on other sites More sharing options...
Luke 37231 Posted August 8, 2019 Share Posted August 8, 2019 Can you please attach the emby server log from the time that you experienced this problem? You can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks ! Link to comment Share on other sites More sharing options...
ebr 14958 Posted August 8, 2019 Share Posted August 8, 2019 Arrow over to that red heart and click it. What happens then? Link to comment Share on other sites More sharing options...
InIrons 0 Posted August 8, 2019 Author Share Posted August 8, 2019 Hi... Will provide the logs and try the favorites asap... Doing stupid work thing right now Link to comment Share on other sites More sharing options...
InIrons 0 Posted August 8, 2019 Author Share Posted August 8, 2019 (edited) OK I logged in tonight and just navigated to Guide... the channels in teh guide then began to display. Now I didnt toggle the favorites heart icon but could see where that would not display anything if no favorites were selected and that fave heart icon is checked ... its possible one of my "users" hit that but am not sure. I played around with the heart favorite icon a bit and could see how it behaves. I have refreshed the guide several times on the server but still no Program Data Available on most of the channels But still I get the channels with <No Program Data Available> for the show using the Emby guide info (I didnt sign up for Schedules Direct again so am using Emby Guide) Edited August 8, 2019 by InIrons Link to comment Share on other sites More sharing options...
Luke 37231 Posted August 9, 2019 Share Posted August 9, 2019 And it still looks correct in the emby web app, right? Link to comment Share on other sites More sharing options...
ebr 14958 Posted August 9, 2019 Share Posted August 9, 2019 And it still looks correct in the emby web app, right? I don't think we ever established that but definitely need to know. Looks like it may be a channel mapping issue. Link to comment Share on other sites More sharing options...
InIrons 0 Posted August 9, 2019 Author Share Posted August 9, 2019 In the Emby app on Android Phone the channel guide populates well with the channel numbers and most shows in the guide have description/title there.. I dont get the <No program data> message at all. Same with chrome browser connection to Emby via IP address... channel guide populates with the channel numbers and most shows in the guide have description/title and there are no <No program data available> messages at all. So for all other apps I consider it to be ok... but for FireTV Cube I see the guide error <No Program Data Available> . Link to comment Share on other sites More sharing options...
ebr 14958 Posted August 9, 2019 Share Posted August 9, 2019 In the Emby app on Android Phone the channel guide populates well with the channel numbers and most shows in the guide have description/title there.. I dont get the message at all. Same with chrome browser connection to Emby via IP address... channel guide populates with the channel numbers and most shows in the guide have description/title and there are no messages at all. So for all other apps I consider it to be ok... but for FireTV Cube I see the guide error . So the exact same channels at the exact same times show program data on the web app but not the Fire? Are the same users logged in? Link to comment Share on other sites More sharing options...
InIrons 0 Posted August 9, 2019 Author Share Posted August 9, 2019 OK I tried again with both usernames and its the same They are now displaying more channel info but about half (possibly more) are displaying <No Program Data Available> on FireTV Cube. I confirmed that on Android Phone app Emby does not have the <No Program Data Available> messages but it just displays blank instead and it seems to be the same channels. So it seems its across platforms now... also seems mostly locals are not displaying data and a few cable channels (ex. Oxygen) Is it possible that there is some disconnect in the guide data? Link to comment Share on other sites More sharing options...
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