michaelh 0 Posted August 6, 2019 Share Posted August 6, 2019 Hi all, I've been having trouble play an increasing number of files through Emby on my LG TV (OLED55B7T). I believe I have found the common "problem" with these files and it's that they have a "Menu" (aka "Chapters" or "Text") stream, in addition to the usual Video/Audio/Subtitle streams. When I try to play such a file the screen immediately goes completely back - there is no bottom menu/time bar, and I cannot get the bottom menu appear by pressing arrow keys, etc. Hitting the back button also does not stop playback. The Emby App appears totally frozen and I either have to restart the TV or forcibly close the App. The MediaInfo for a typical problem file is: General Complete name : J:\TV Shows\T\Team, The\Season 2\The Team 2x01 - Episode 1.mp4 Format : MPEG-4 Format profile : Base Media Codec ID : isom (isom/iso2/avc1/mp41) File size : 664 MiB Duration : 56 min 47 s Overall bit rate mode : Variable Overall bit rate : 1 634 kb/s Movie name : The Team S2 Ep1 Performer : SBSC Description : Seven people are murdered during a brutal shootout at a B&B in Denmark's marshland. The only survivor of the massacre is the young Syrian woman Malu Barkiri (Sarah Perles), who escapes into the vast marshland area. A new group of investigators, Danish detective Nelly Winther (Marie Bach Hansen), Germany’s Gregor Weiss (Jürgen Vogel) and Belgium’s Paula Liekens (Lynn van Royen), join forces to solve the multiple homicide. The prime suspect is Bob Kellner (Sascha Alexander Geršak), the B&B's German owner, who vanished without a trace after the bloodbath. Recorded date : 20181225 Writing application : Lavf57.76.100 Cover : Yes Comment : Seven people are murdered during a brutal shootout at a B&B in Denmark's marshland. The only survivor of the massacre is the young Syrian woman Malu Barkiri (Sarah Perles), who escapes into the vast marshland area. A new group of investigators, Danish detective Nelly Winther (Marie Bach Hansen), Germany’s Gregor Weiss (Jürgen Vogel) and Belgium’s Paula Liekens (Lynn van Royen), join forces to solve the multiple homicide. The prime suspect is Bob Kellner (Sascha Alexander Geršak), the B&B's German owner, who vanished without a trace after the bloodbath. Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : Main@L3.1 Format settings : CABAC / 5 Ref Frames Format settings, CABAC : Yes Format settings, RefFrames : 5 frames Format settings, GOP : M=4, N=50 Codec ID : avc1 Codec ID/Info : Advanced Video Coding Duration : 56 min 47 s Bit rate mode : Constant Bit rate : 1 500 kb/s Width : 1 280 pixels Height : 720 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 25.000 FPS Standard : Component Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.065 Stream size : 609 MiB (92%) Color range : Limited Color primaries : BT.709 Transfer characteristics : BT.709 Matrix coefficients : BT.709 Menus : 4 Codec configuration box : avcC Audio ID : 2 Format : AAC LC Format/Info : Advanced Audio Codec Low Complexity Codec ID : mp4a-40-2 Duration : 56 min 46 s Bit rate mode : Constant Bit rate : 126 kb/s Channel(s) : 2 channels Channel layout : L R Sampling rate : 44.1 kHz Frame rate : 43.066 FPS (1024 SPF) Compression mode : Lossy Stream size : 51.0 MiB (8%) Default : Yes Alternate group : 1 Menus : 4 Text ID : 3 Format : Timed Text Muxing mode : sbtl Codec ID : tx3g Duration : 55 min 26 s Bit rate mode : Variable Bit rate : 9 b/s Stream size : 3.81 KiB (0%) Language : English Default : Yes Forced : No Alternate group : 3 Menus : 4 Menu #1 ID : 4 Codec ID : text Duration : 56 min 47 s Language : English Bit rate mode : CBR Menu For : 1,2,3 Menu #2 MP4BOX -info produces gives this info: * Movie Info * Timescale 1000 - Duration 00:56:47.000 Fragmented File no - 4 track(s) File Brand isom - version 512 Created: UNKNOWN DATE File has no MPEG4 IOD/OD Chapters: Chapter #1 - 00:00:00.000 - "" Chapter #2 - 00:15:10.000 - "" Chapter #3 - 00:30:22.917 - "" Chapter #4 - 00:43:56.292 - "" iTunes Info: Name: The Team S2 Ep1 Artist: SBSC Comment: Seven people are murdered during a brutal shootout at a B&B in Denmark's marshland. The only survivor of the massacre is the young Syrian woman Malu Barkiri (Sarah Perles), who escapes into the vast marshland area. A new group of investiga tors, Danish detective Nelly Winther (Marie Bach Hansen), GermanyÔÇÖs Gregor Weiss (J├╝rgen Vogel) and BelgiumÔÇÖs Paula Liekens (Lynn van Royen), join forces to solve the multiple homicide. The prime suspect is Bob Kellner (Sascha Alexander Ger┼íak), the B&B's German owner, who vanished without a trace after the bloodbath. Created: 20181225 Encoder Software: Lavf57.76.100 Cover Art: JPEG File Track # 1 Info - TrackID 1 - TimeScale 90000 - Duration 00:56:47.000 Media Info: Language "Undetermined" - Type "vide:avc1" - 85175 samples MPEG-4 Config: Visual Stream - ObjectTypeIndication 0x21 AVC/H264 Video - Visual Size 1280 x 720 - Profile Main @ Level 3.1 NAL Unit length bits: 32 Pixel Aspect Ratio 1:1 - Indicated track size 1280 x 720 Self-synchronized Track # 2 Info - TrackID 2 - TimeScale 44100 - Duration 00:56:46.996 Media Info: Language "Undetermined" - Type "soun:mp4a" - 146727 samples MPEG-4 Config: Audio Stream - ObjectTypeIndication 0x40 MPEG-4 Audio AAC LC - 2 Channel(s) - SampleRate 44100 Synchronized on stream 1 Alternate Group ID 1 Track # 3 Info - TrackID 3 - TimeScale 1000000 - Duration 00:55:26.320 Media Info: Language "English" - Type "sbtl:tx3g" - 203 samples 3GPP/MPEG-4 Timed Text - Size 0 x 0 - Translation X=0 Y=0 - Layer 0 Alternate Group ID 3 Track # 4 Info - TrackID 4 - TimeScale 1000 - Duration 00:56:47.000 Track is disabled Media Info: Language "Undetermined" - Type "text:text" - 4 samples 3GPP/MPEG-4 Timed Text - Size 0 x 0 - Translation X=0 Y=0 - Layer 0 If I use MP4Box to remove track 4 from the file (but leave the other streams all untouched), then it will play back perfectly on the TV using Emby. Note that when this file fails to play on the TV the logs show no errors that I can see. Here's the appropriate slice: 2019-08-06 14:26:25.979 Info HttpServer: HTTP POST http://192.168.66.15:8096/emby/Items/142177/PlaybackInfo?UserId=9fc5f7697bf8437a95a4516c0cb3dd8a&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=1&SubtitleStreamIndex=2&MediaSourceId=84cd3a4615745ccc46d97761b9fd9f2b&MaxStreamingBitrate=140000000. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.122 Safari/537.36 WebAppManager 2019-08-06 14:26:25.980 Debug App: GetPostedPlaybackInfo request: {"Id":"142177","UserId":"9fc5f7697bf8437a95a4516c0cb3dd8a","MaxStreamingBitrate":140000000,"StartTimeTicks":0,"AudioStreamIndex":1,"SubtitleStreamIndex":2,"MediaSourceId":"84cd3a4615745ccc46d97761b9fd9f2b","DeviceProfile":{"EnableAlbumArtInDidl":false,"EnableSingleAlbumArtLimit":false,"EnableSingleSubtitleLimit":false,"SupportedMediaTypes":"Audio,Photo,Video","MaxAlbumArtWidth":0,"MaxAlbumArtHeight":0,"MaxStreamingBitrate":120000000,"MaxStaticBitrate":100000000,"MusicStreamingTranscodingBitrate":192000,"TimelineOffsetSeconds":0,"RequiresPlainVideoItems":false,"RequiresPlainFolders":false,"IgnoreTranscodeByteRangeRequests":false,"XmlRootAttributes":[],"DirectPlayProfiles":[{"Container":"mp4,m4v","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"h264,h265,hevc,mpeg2video,vc1,vp8,vp9","Type":"Video"},{"Container":"mkv","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"h264,h265,hevc,mpeg2video,vc1,vp8,vp9","Type":"Video"},{"Container":"m2ts","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"h264,vc1,mpeg2video","Type":"Video"},{"Container":"wmv","AudioCodec":"","VideoCodec":"","Type":"Video"},{"Container":"ts,mpegts","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"h264,h265,hevc,vc1,mpeg2video","Type":"Video"},{"Container":"asf","AudioCodec":"","VideoCodec":"","Type":"Video"},{"Container":"avi","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"","Type":"Video"},{"Container":"mpg","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"","Type":"Video"},{"Container":"mpeg","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"","Type":"Video"},{"Container":"3gp","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"","Type":"Video"},{"Container":"mov","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"h264","Type":"Video"},{"Container":"mp3","AudioCodec":"mp3","Type":"Audio"},{"Container":"aac","AudioCodec":"aac","Type":"Audio"},{"Container":"m4a","AudioCodec":"aac","Type":"Audio"},{"Container":"mp4","AudioCodec":"aac","Type":"Audio"},{"Container":"flac","Type":"Audio"},{"Container":"webma,webm","Type":"Audio"},{"Container":"wav","Type":"Audio"},{"Container":"ogg","Type":"Audio"},{"Container":"webm","AudioCodec":"vorbis","VideoCodec":"VP8","Type":"Video"},{"Container":"webm","AudioCodec":"vorbis","VideoCodec":"VP9","Type":"Video"}],"TranscodingProfiles":[{"Container":"aac","Type":"Audio","AudioCodec":"aac","Protocol":"hls","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"6","MinSegments":1,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"aac","Type":"Audio","AudioCodec":"aac","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"6","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"mp3","Type":"Audio","AudioCodec":"mp3","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"6","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"wav","Type":"Audio","AudioCodec":"wav","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"6","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"mp3","Type":"Audio","AudioCodec":"mp3","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MaxAudioChannels":"6","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"aac","Type":"Audio","AudioCodec":"aac","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MaxAudioChannels":"6","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"wav","Type":"Audio","AudioCodec":"wav","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MaxAudioChannels":"6","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"mkv","Type":"Video","VideoCodec":"h264,h265,hevc,mpeg2video,vc1,vp8,vp9","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":true,"Context":"Static","MaxAudioChannels":"6","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"ts","Type":"Video","VideoCodec":"h264,h265,hevc","AudioCodec":"ac3,eac3,aac,mp3","Protocol":"hls","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"6","MinSegments":1,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"webm","Type":"Video","VideoCodec":"vpx","AudioCodec":"vorbis","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"6","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"mp4","Type":"Video","VideoCodec":"h264","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false}],"ContainerProfiles":[],"CodecProfiles":[{"Type":"Video","Conditions":[{"Condition":"EqualsAny","Property":"VideoProfile","Value":"high|main|baseline|constrained baseline","IsRequired":false},{"Condition":"LessThanEqual","Property":"VideoLevel","Value":"51","IsRequired":false}],"ApplyConditions":[],"Codec":"h264"}],"ResponseProfiles":[{"Container":"m4v","Type":"Video","MimeType":"video/mp4","Conditions":[]}],"SubtitleProfiles":[{"Format":"vtt","Method":"External"},{"Format":"ass","Method":"External"},{"Format":"ssa","Method":"External"}]},"EnableDirectPlay":true,"EnableDirectStream":true,"EnableTranscoding":true,"AllowVideoStreamCopy":true,"AllowAudioStreamCopy":true,"IsPlayback":true,"AutoOpenLiveStream":true,"DirectPlayProtocols":["Http"]} 2019-08-06 14:26:25.982 Info App: User policy for Family. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True 2019-08-06 14:26:25.983 Info HttpServer: HTTP Response 200 to 192.168.66.214. Time: 4ms. http://192.168.66.15:8096/emby/Items/142177/PlaybackInfo?UserId=9fc5f7697bf8437a95a4516c0cb3dd8a&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&AudioStreamIndex=1&SubtitleStreamIndex=2&MediaSourceId=84cd3a4615745ccc46d97761b9fd9f2b&MaxStreamingBitrate=140000000 2019-08-06 14:26:26.295 Info HttpServer: HTTP GET http://192.168.66.15:8096/emby/Videos/142177/84cd3a4615745ccc46d97761b9fd9f2b/Subtitles/2/0/Stream.vtt. Host=192.168.66.15:8096, Connection=keep-alive, User-Agent=Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.122 Safari/537.36 WebAppManager, Origin=file://, Accept=*/*, Accept-Encoding=gzip,deflate, Accept-Language=en-us,en 2019-08-06 14:26:26.298 Info HttpServer: HTTP Response 200 to 192.168.66.214. Time: 2ms. http://192.168.66.15:8096/emby/Videos/142177/84cd3a4615745ccc46d97761b9fd9f2b/Subtitles/2/0/Stream.vtt 2019-08-06 14:26:26.332 Info HttpServer: HTTP POST http://192.168.66.15:8096/emby/Sessions/Playing. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.122 Safari/537.36 WebAppManager 2019-08-06 14:26:26.334 Info SessionManager: Playback start reported by app Emby Theater 1.0.17 playing Episode 1. Started at 0 ms 2019-08-06 14:26:26.356 Info PlaybackReporting - EventMonitorEntryPoint: _sessionManager_PlaybackStart : Entered 2019-08-06 14:26:26.356 Info PlaybackReporting - EventMonitorEntryPoint: Adding PlaybackInfo to playback_trackers : 9a452a31c6d024ebb80776c9df2c655165f97dc9-9fc5f7697bf8437a95a4516c0cb3dd8a-142177 2019-08-06 14:26:26.356 Info PlaybackReporting - EventMonitorEntryPoint: Saving PlaybackInfo to DB 2019-08-06 14:26:26.356 Info HttpServer: HTTP Response 204 to 192.168.66.214. Time: 24ms. http://192.168.66.15:8096/emby/Sessions/Playing 2019-08-06 14:26:26.417 Info HttpServer: HTTP POST http://192.168.66.15:8096/emby/Items/142177/PlaybackInfo?UserId=9fc5f7697bf8437a95a4516c0cb3dd8a&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=140000000. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.122 Safari/537.36 WebAppManager 2019-08-06 14:26:26.419 Debug App: GetPostedPlaybackInfo request: {"Id":"142177","UserId":"9fc5f7697bf8437a95a4516c0cb3dd8a","MaxStreamingBitrate":140000000,"StartTimeTicks":0,"DeviceProfile":{"EnableAlbumArtInDidl":false,"EnableSingleAlbumArtLimit":false,"EnableSingleSubtitleLimit":false,"SupportedMediaTypes":"Audio,Photo,Video","MaxAlbumArtWidth":0,"MaxAlbumArtHeight":0,"MaxStreamingBitrate":120000000,"MaxStaticBitrate":100000000,"MusicStreamingTranscodingBitrate":192000,"TimelineOffsetSeconds":0,"RequiresPlainVideoItems":false,"RequiresPlainFolders":false,"IgnoreTranscodeByteRangeRequests":false,"XmlRootAttributes":[],"DirectPlayProfiles":[{"Container":"mp4,m4v","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"h264,h265,hevc,mpeg2video,vc1,vp8,vp9","Type":"Video"},{"Container":"mkv","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"h264,h265,hevc,mpeg2video,vc1,vp8,vp9","Type":"Video"},{"Container":"m2ts","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"h264,vc1,mpeg2video","Type":"Video"},{"Container":"wmv","AudioCodec":"","VideoCodec":"","Type":"Video"},{"Container":"ts,mpegts","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"h264,h265,hevc,vc1,mpeg2video","Type":"Video"},{"Container":"asf","AudioCodec":"","VideoCodec":"","Type":"Video"},{"Container":"avi","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"","Type":"Video"},{"Container":"mpg","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"","Type":"Video"},{"Container":"mpeg","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"","Type":"Video"},{"Container":"3gp","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"","Type":"Video"},{"Container":"mov","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","VideoCodec":"h264","Type":"Video"},{"Container":"mp3","AudioCodec":"mp3","Type":"Audio"},{"Container":"aac","AudioCodec":"aac","Type":"Audio"},{"Container":"m4a","AudioCodec":"aac","Type":"Audio"},{"Container":"mp4","AudioCodec":"aac","Type":"Audio"},{"Container":"flac","Type":"Audio"},{"Container":"webma,webm","Type":"Audio"},{"Container":"wav","Type":"Audio"},{"Container":"ogg","Type":"Audio"},{"Container":"webm","AudioCodec":"vorbis","VideoCodec":"VP8","Type":"Video"},{"Container":"webm","AudioCodec":"vorbis","VideoCodec":"VP9","Type":"Video"}],"TranscodingProfiles":[{"Container":"aac","Type":"Audio","AudioCodec":"aac","Protocol":"hls","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"6","MinSegments":1,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"aac","Type":"Audio","AudioCodec":"aac","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"6","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"mp3","Type":"Audio","AudioCodec":"mp3","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"6","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"wav","Type":"Audio","AudioCodec":"wav","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"6","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"mp3","Type":"Audio","AudioCodec":"mp3","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MaxAudioChannels":"6","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"aac","Type":"Audio","AudioCodec":"aac","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MaxAudioChannels":"6","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"wav","Type":"Audio","AudioCodec":"wav","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MaxAudioChannels":"6","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"mkv","Type":"Video","VideoCodec":"h264,h265,hevc,mpeg2video,vc1,vp8,vp9","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":true,"Context":"Static","MaxAudioChannels":"6","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"ts","Type":"Video","VideoCodec":"h264,h265,hevc","AudioCodec":"ac3,eac3,aac,mp3","Protocol":"hls","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"6","MinSegments":1,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"webm","Type":"Video","VideoCodec":"vpx","AudioCodec":"vorbis","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","MaxAudioChannels":"6","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false},{"Container":"mp4","Type":"Video","VideoCodec":"h264","AudioCodec":"ac3,eac3,mp3,aac,mp2,dca,dts,pcm_s16le,pcm_s24le,flac,vorbis","Protocol":"http","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Static","MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false}],"ContainerProfiles":[],"CodecProfiles":[{"Type":"Video","Conditions":[{"Condition":"EqualsAny","Property":"VideoProfile","Value":"high|main|baseline|constrained baseline","IsRequired":false},{"Condition":"LessThanEqual","Property":"VideoLevel","Value":"51","IsRequired":false}],"ApplyConditions":[],"Codec":"h264"}],"ResponseProfiles":[{"Container":"m4v","Type":"Video","MimeType":"video/mp4","Conditions":[]}],"SubtitleProfiles":[{"Format":"vtt","Method":"External"},{"Format":"ass","Method":"External"},{"Format":"ssa","Method":"External"}]},"EnableDirectPlay":true,"EnableDirectStream":true,"EnableTranscoding":true,"AllowVideoStreamCopy":true,"AllowAudioStreamCopy":true,"IsPlayback":false,"AutoOpenLiveStream":false,"DirectPlayProtocols":["Http"]} 2019-08-06 14:26:26.420 Info App: User policy for Family. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True 2019-08-06 14:26:26.421 Info HttpServer: HTTP Response 200 to 192.168.66.214. Time: 3ms. http://192.168.66.15:8096/emby/Items/142177/PlaybackInfo?UserId=9fc5f7697bf8437a95a4516c0cb3dd8a&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=140000000 2019-08-06 14:26:26.786 Info HttpServer: HTTP GET http://192.168.66.15:8096/emby/Videos/142177/stream.mp4?Static=true&mediaSourceId=84cd3a4615745ccc46d97761b9fd9f2b&deviceId=9a452a31c6d024ebb80776c9df2c655165f97dc9. Host=192.168.66.15:8096, Connection=close, icy-metadata=1, Range=bytes=0-, User-Agent=Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.122 Safari/537.36 WebAppManager 2019-08-06 14:26:36.365 Info HttpServer: HTTP POST http://192.168.66.15:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.122 Safari/537.36 WebAppManager 2019-08-06 14:26:36.368 Info HttpServer: HTTP Response 204 to 192.168.66.214. Time: 2ms. http://192.168.66.15:8096/emby/Sessions/Playing/Progress 2019-08-06 14:26:47.475 Info HttpServer: HTTP POST http://192.168.66.15:8096/emby/Sessions/Playing/Stopped. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.122 Safari/537.36 WebAppManager 2019-08-06 14:26:47.476 Debug App: ReportPlaybackStopped PlaySessionId: 2019-08-06 14:26:47.476 Info SessionManager: Playback stopped reported by app Emby Theater 1.0.17 playing Episode 1. Stopped at 0 ms 2019-08-06 14:26:47.481 Info PlaybackReporting - EventMonitorEntryPoint: _sessionManager_PlaybackStop : Entered 2019-08-06 14:26:47.481 Info PlaybackReporting - EventMonitorEntryPoint: Saving final duration for Item : 9a452a31c6d024ebb80776c9df2c655165f97dc9-9fc5f7697bf8437a95a4516c0cb3dd8a-142177 2019-08-06 14:26:47.481 Info HttpServer: HTTP Response 204 to 192.168.66.214. Time: 7ms. http://192.168.66.15:8096/emby/Sessions/Playing/Stopped 2019-08-06 14:26:47.519 Info PlaybackReporting - EventMonitorEntryPoint: Removing Old Key from playback_trackers : 9a452a31c6d024ebb80776c9df2c655165f97dc9-9fc5f7697bf8437a95a4516c0cb3dd8a-142177 2019-08-06 14:26:47.552 Debug SessionManager: Removing active session LG Smart TV (OLED55B7T-T) 9a452a31c6d024ebb80776c9df2c655165f97dc9 2019-08-06 14:26:47.552 Debug SessionManager: Disposing session controller WebSocketController 2019-08-06 14:26:48.113 Info HttpServer: SocketException: http://192.168.66.15:8096/emby/Videos/142177/stream.mp4?Static=true&mediaSourceId=84cd3a4615745ccc46d97761b9fd9f2b&deviceId=9a452a31c6d024ebb80776c9df2c655165f97dc9&api_key=2d87df81d2654487b194cd0a7e7f74a9 2019-08-06 14:26:48.113 Info HttpServer: HTTP Response 206 to 192.168.66.214. Time: 21329ms. http://192.168.66.15:8096/emby/Videos/142177/stream.mp4?Static=true&mediaSourceId=84cd3a4615745ccc46d97761b9fd9f2b&deviceId=9a452a31c6d024ebb80776c9df2c655165f97dc9 2019-08-06 14:26:49.048 Debug SessionManager: Disposing session controller PlayToController You can see the logs saying it's starting to play the file, then around 10 seconds later I abort (by forcibly closing the app) and the link is shut down, the system recording that zero seconds were played. Where can we go from here? Because this is all being done through Direct Play I presume it's really the LG TV/WebOS which is at fault. (These same files play OK through the Emby Web app on a PC, and through the same LG TV but using Emby for Chromecast.) Can Emby strip such a stream on the fly, a bit like it mucks around with subtitles? Or be forced to do a full transcode? It's not the end of the world to lose the menus/chapter info from the files, but it's a pain to have to check every file for the problem, then fix it, and often you don't notice the problem until you try to play the file. Cheers, Michael Link to comment Share on other sites More sharing options...
SamES 891 Posted August 6, 2019 Share Posted August 6, 2019 I've seen this a few times on MP4 files, but I have at least one that does not have any menus and it still occurs, but it's a good observation if you can prove it is always the case. I'm pretty sure if you put this (original) file on a USB and try to play it directly on the TV it will also fail. The issue is that when played via the emby player it doesn't actually fail or through an error we can detect, it just hangs on a black screen. Can you please try just removing the timed text (track3 ) instead of track 4? Link to comment Share on other sites More sharing options...
michaelh 0 Posted August 6, 2019 Author Share Posted August 6, 2019 I'll do some more tests and get back to you, but I will say it's very consistent about crashing out on these files. i.e. it won't just crash on one, it will crash for every file in the season. And I have got some which crash and have a slightly different structure. For example, the file I used above had: Track 1: AVC/H264 Video (vide:avc1) Track 2: MPEG-4 Audio AAC (soun:mp4a) Track 3: 3GPP/MPEG-4 Timed Text (sbtl:tx3g) Track 4: 3GPP/MPEG-4 Timed Text (text:text) I also have another file that crashed that has: Track 1: AVC/H264 Video (vide:avc1) Track 2: MPEG-4 Audio AAC (soun:mp4a) Track 3: NeroDigital Subpicture Stream (subp:mp4s) Track 4: 3GPP/MPEG-4 Timed Text (text:text) That is, there a different type of subtitle track (picture vs. text). It's also worth noting that these two files have definitely been encoded by very different people using very different software, etc. (Lavf57.76.100 vs DVDFab 10.2.1.5) Still, I'll try these from USB as well (from memory they did also fail), and I will try removing the subtitle tracks to see if that makes a difference and get back to you. Here's the full MediaInfo and MP4Box diagnostics from my second example: General Complete name : J:\TV Shows\G\Goodies, The\Season 1\The Goodies 1x01 - Beefeaters AKA Tower of London.mp4 Format : MPEG-4 Format profile : Base Media / Version 2 Codec ID : mp42 (mp42/isom/avc1) File size : 320 MiB Duration : 29 min 56 s Overall bit rate mode : Variable Overall bit rate : 1 495 kb/s Movie name : 1. Beefeaters. Album : GOODIES_D1 Encoded date : UTC 2018-10-01 19:15:35 Tagged date : UTC 2018-10-01 19:21:38 Writing application : DVDFab 10.2.1.5 covr : Unknown kind of value! Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : Main@L3 Format settings : CABAC / 1 Ref Frames Format settings, CABAC : Yes Format settings, RefFrames : 1 frame Format settings, GOP : M=1, N=25 Codec ID : avc1 Codec ID/Info : Advanced Video Coding Duration : 29 min 56 s Bit rate mode : Constant Bit rate : 1 291 kb/s Width : 720 pixels Height : 556 pixels Display aspect ratio : 1.295 Frame rate mode : Constant Frame rate : 25.000 FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.129 Stream size : 276 MiB (86%) Encoded date : UTC 2018-10-01 19:15:35 Tagged date : UTC 2018-10-01 19:21:38 Color range : Limited Color primaries : BT.601 NTSC Transfer characteristics : BT.709 Matrix coefficients : BT.601 colour_primaries_Original : BT.709 transfer_characteristics_Original : BT.709 matrix_coefficients_Original : BT.709 Menus : 4 Codec configuration box : avcC Audio ID : 2 Format : AAC LC Format/Info : Advanced Audio Codec Low Complexity Codec ID : mp4a-40-2 Duration : 29 min 55 s Bit rate mode : Constant Bit rate : 192 kb/s Channel(s) : 2 channels Channel layout : L R Sampling rate : 48.0 kHz Frame rate : 46.875 FPS (1024 SPF) Compression mode : Lossy Stream size : 41.1 MiB (13%) Title : English (aac 2.0) Language : English Default : Yes Alternate group : 1 Encoded date : UTC 2018-10-01 19:15:35 Tagged date : UTC 2018-10-01 19:21:37 Text ID : 3 Format : VobSub Codec ID : mp4s-E0 Codec ID/Info : The same subtitle format used on DVDs Duration : 29 min 53 s Bit rate mode : Variable Bit rate : 4 171 b/s Maximum bit rate : 4 166 Mb/s Stream size : 913 KiB (0%) Language : English Default : Yes Forced : No Alternate group : 2 Encoded date : UTC 2018-10-01 19:15:35 Tagged date : UTC 2018-10-01 19:21:36 Menu ID : 4 Codec ID : text Duration : 29 min 55 s Encoded date : UTC 2018-10-01 19:15:35 Tagged date : UTC 2018-10-01 19:21:37 Bit rate mode : CBR Menu For : 1 Duration_FirstFrame : 419240 00:00:00.000 : Chapter 1 00:18:27.440 : Chapter 2 * Movie Info * Timescale 90000 - Duration 00:29:56.080 Fragmented File no - 4 track(s) File Brand mp42 - version 0 Created: GMT Mon Oct 01 19:15:35 2018 File has root IOD Scene PL 0xff - Graphics PL 0xff - OD PL 0xff Visual PL: ISO Reserved Profile (0x7f) Audio PL: High Quality Audio Profile @ Level 2 (0x0f) No streams included in root OD iTunes Info: Name: 1. Beefeaters. Album: GOODIES_D1 Encoder Software: DVDFab 10.2.1.5 Cover Art: JPEG File Track # 1 Info - TrackID 1 - TimeScale 25000 - Duration 00:29:56.080 Media Info: Language "Undetermined" - Type "vide:avc1" - 44902 samples MPEG-4 Config: Visual Stream - ObjectTypeIndication 0x21 AVC/H264 Video - Visual Size 720 x 556 - Profile Main @ Level 3 NAL Unit length bits: 32 Pixel Aspect Ratio 1:1 - Indicated track size 720 x 556 Self-synchronized Track # 2 Info - TrackID 2 - TimeScale 48000 - Duration 00:29:55.562 Media Info: Language "English" - Type "soun:mp4a" - 84167 samples MPEG-4 Config: Audio Stream - ObjectTypeIndication 0x40 MPEG-4 Audio AAC LC - 2 Channel(s) - SampleRate 48000 Synchronized on stream 1 Alternate Group ID 1 Track # 3 Info - TrackID 3 - TimeScale 90000 - Duration 00:29:53.988 Media Info: Language "English" - Type "subp:mp4s" - 966 samples MPEG-4 Config: NeroDigital Subpicture Stream - ObjectTypeIndication 0xe0 Synchronized on stream 1 Alternate Group ID 2 Track # 4 Info - TrackID 4 - TimeScale 25000 - Duration 00:29:55.640 Track is disabled Media Info: Language "Undetermined" - Type "text:text" - 2 samples 3GPP/MPEG-4 Timed Text - Size 0 x 0 - Translation X=0 Y=0 - Layer 0 Cheers, Michael Link to comment Share on other sites More sharing options...
Luke 37090 Posted August 6, 2019 Share Posted August 6, 2019 Let us know how that goes, thanks. Link to comment Share on other sites More sharing options...
michaelh 0 Posted August 7, 2019 Author Share Posted August 7, 2019 Well, things are probably only getting muddier I'm afraid. I rewrote my first test file in several different ways: 1) Removing Chapters track 2) Removing Subtitle track 3) Removing both 4) Removing just the metadata 5) Using the "-no-sys" option in MP4BOX ["removes all MPEG-4 Systems info except IOD (profiles)"6) Using the "-no-iod" option in MP4BOX ["removes InitialObjectDescriptor from file"] 5 & 6 are perhaps the most interesting; 6 in particular as according to MP4BOX the original file *didn't have an IOD*, so rewriting the file without it should pretty much do nothing. The end result? EMBY COULD PLAY EVERYTHING. So basically it didn't matter what was in the file, just the act of rewriting it using MP4BOX has fixed something. What is really strange is I check all these files being played direct from USB, and again, all of them played, BUT SO DID THE ORIGINAL. Yes, the file that Emby could not play *could* be played from USB. Not really sure where this leaves us. Basically it looks like I have a bunch of "slightly corrupt" MP4s that crash Emby and nothing else, but I can get around this by rewriting the files with MP4BOX, which basically remuxes it, reinterleaves it, and rewrites all the "container" bits that results in a significantly different file, but ultimately unchanged video/audio/sub tracks, and that's probably what matters. *IF* there was some way for Emby to detect the problem files then I guess it could do a "Clayton's" transcode on the fly (i.e. don't actually re-encode anything, just send out the streams "fresh"), but as we know, there does appear to be any way to do that (detect which files are "bad" beforehand, that is.) Sorry I got excited about the Chapter/Menu stream being at fault. Was too good to be true. Cheers, Michael Link to comment Share on other sites More sharing options...
SamES 891 Posted August 7, 2019 Share Posted August 7, 2019 Thanks for spending the time on this. I have several mp4's from users with the same problem and could not find any specific parameters or configuration that was common. Feel free to PM me a link to one or two files and I'll compare them with my samples, maybe it's enough to find the common thread. Link to comment Share on other sites More sharing options...
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