mavogaro 0 Posted July 31, 2019 Share Posted July 31, 2019 I am trying to play any movie that is in 1080p and I only hear audio, no video at all. Funny thing is that 480p movies seem to work fine. I did submit a log through my android tv at 10:27 am. Link to comment Share on other sites More sharing options...
ebr 14958 Posted July 31, 2019 Share Posted July 31, 2019 Hi. Can you please provide the other information requested? Thanks. Then add the following information to your report in the forum: Exactly what you were doing and what happened. Include the name of whatever you played if it is a playback problem The time you sent the log The name of the Emby user on the local server that was logged in at the time Link to comment Share on other sites More sharing options...
mavogaro 0 Posted July 31, 2019 Author Share Posted July 31, 2019 I was trying to watch Bad Times at the El Royal Log electronically sent at 10:27 am User was Family Thanks Link to comment Share on other sites More sharing options...
ebr 14958 Posted July 31, 2019 Share Posted July 31, 2019 Thanks. Looks like we are outputting video fine. What is this device? I've never seen it before. Link to comment Share on other sites More sharing options...
mavogaro 0 Posted July 31, 2019 Author Share Posted July 31, 2019 It's a Samsung C71KW-200 (Directv Now streaming box). Link to comment Share on other sites More sharing options...
ebr 14958 Posted July 31, 2019 Share Posted July 31, 2019 Try turning off auto refresh rate switching in the app. Link to comment Share on other sites More sharing options...
mavogaro 0 Posted July 31, 2019 Author Share Posted July 31, 2019 No difference. I also just tried a 720p and that works as well. Only seems to be related to 1080p. Thanks Link to comment Share on other sites More sharing options...
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