Cannot play videos

[Wonkman1 0]

When I try to play a video in the Apple TV app (1.4.2.21) I get an error "Can't find variable: EmbyLoader". This happens on both my Apple TVs, but not other devices.

Server version is 4.1.1.0

[corey 315]

This is an extremely odd error to see. Would you be able to grant me access to your server to see if I can repeat? Just curious would you be able to remove the app and reinstall it to see if the problem goes away?

[Wonkman1 0]

I feel pretty dumb. I uninstalled and reinstalled the app. It is working now. We were on vacation for 2 weeks, so the app wasn't hadn't run in a while on the devices. Might that explain it?

[Luke 40096]

Thanks for the feedback !