Ben1992 1 Posted May 25, 2019 Posted May 25, 2019 After updating mac os and restarting computer, emby loaded and prompted me to set up the server from scratch. All users and settings were gone etc. The only thing that stayed the same was the http address for inhome and remote access. After setting it up, had to delete old server and add new server to each device. Everything is working fine it was just inconvenient to have to set everything up again. Its never done this with previous mac os updates. Has anyone else experienced this? Is there a way to backup emby user profiles settings etc to restore from if this happens again?
Luke 39985 Posted May 26, 2019 Posted May 26, 2019 Hi there, I haven't heard of this before. What version of MacOS were you upgrading from?
Luke 39985 Posted May 26, 2019 Posted May 26, 2019 And yes, we do have backup procedures, including a plugin to help with this: https://github.com/MediaBrowser/Wiki/wiki/Backup
M1tch 2 Posted June 7, 2019 Posted June 7, 2019 (edited) I saw this too today. Emby is giving me the 'welcome to' wizard.. I updated to 10.14.5 a few weeks back and rebooted at the time so not sure it is related to the mac os update. After a bit of investigation I found all my settings, collections etc were still in /Users/myuser/emby-server but the "new" Emby server was pointing to /Users/myuser/.config/emby-server. Looks like a change on the Emby server side of things to use the .config folder? Once I copied the contents across to the new location and restarted the server all was good again. Edited June 7, 2019 by M1tch
hstamas 171 Posted June 7, 2019 Posted June 7, 2019 I saw this too today. Emby is giving me the 'welcome to' wizard.. I updated to 10.14.5 a few weeks back and rebooted at the time so not sure it is related to the mac os update. After a bit of investigation I found all my settings, collections etc were still in /Users/myuser/emby-server but the "new" Emby server was pointing to /Users/myuser/.config/emby-server. Looks like a change on the Emby server side of things to use the .config folder? Once I copied the contents across to the new location and restarted the server all was good again. Im still on 10.13 and my Emby files have always been in the .config folder if that helps anyone. 1
M1tch 2 Posted June 7, 2019 Posted June 7, 2019 My first install of the Mac version was only a month or so ago. It would have been one of the early versions of server 4. Something I think.
Ben1992 1 Posted June 7, 2019 Author Posted June 7, 2019 (edited) Ya i was already on mac OS mojave then updated to 10.14.5 when this happened Edited June 7, 2019 by Ben1992
Ben1992 1 Posted June 7, 2019 Author Posted June 7, 2019 I saw this too today. Emby is giving me the 'welcome to' wizard.. I updated to 10.14.5 a few weeks back and rebooted at the time so not sure it is related to the mac os update. After a bit of investigation I found all my settings, collections etc were still in /Users/myuser/emby-server but the "new" Emby server was pointing to /Users/myuser/.config/emby-server. Looks like a change on the Emby server side of things to use the .config folder? Once I copied the contents across to the new location and restarted the server all was good again. Where are you looking this up at?
M1tch 2 Posted June 7, 2019 Posted June 7, 2019 (edited) Not sure what you mean ? My ‘old’ server has an Emby-server folder in the user folder. This contains all config info etc. The new one is a level deeper in ~/.config/Emby-server .config is hidden by default but is usually used for this kind of thing. I noticed the path change on the server dashboard page which shows the path of logs etc. Edit: in the go menu in finder you can type ‘ ~/.config/Emby-server’ and it will take you to that hidden location Edited June 7, 2019 by M1tch 1
M1tch 2 Posted June 7, 2019 Posted June 7, 2019 Im still on 10.13 and my Emby files have always been in the .config folder if that helps anyone. Weird that mine weren’t - maybe a bug in the version I used which only appeared on a new install and not updates?
Luke 39985 Posted June 7, 2019 Posted June 7, 2019 Did you originally install Emby Server several years ago?
M1tch 2 Posted June 7, 2019 Posted June 7, 2019 Did you originally install Emby Server several years ago? nope, never before on Mac - this was a fresh install of Mojave 10.14.4 and Version 4 something of Emby server. I’ve had Emby in one form or another on windows since the very old MediaBrowser days and I brought the drives with the media across to the Mac. But that’s it
Luke 39985 Posted June 8, 2019 Posted June 8, 2019 Ok then that's strange. To answer the earlier question, no, we have not changed the data path, and i haven't noticed this on my macbook, but I'll look into it and see what i can find. Thanks.
Ben1992 1 Posted June 9, 2019 Author Posted June 9, 2019 I also first installed on mojave in January.
Luke 39985 Posted June 13, 2019 Posted June 13, 2019 Thanks, I'm still not quite sure why this happened to a couple of you.
sundevil67 26 Posted May 24, 2020 Posted May 24, 2020 Anyone from this thread experience trouble transcoding .mkv files after restoring the correct directory location & fixing this problem?
ACGriffiths 2 Posted August 18, 2022 Posted August 18, 2022 Bumping this to give a big thanks to M1tch. 3 years later and this just happened to me on the latest (small) Mac update. This thread saved the day for me. @M1tch 1
Kudoryafuka 0 Posted January 7 Posted January 7 I don't know why this is still happening in 2025, but thank you for this post, it saved my life.
tanager123 0 Posted January 25 Posted January 25 This just happened to me tonight. I've been using Emby since 2020. Even did one hardware swap in that time frame. The emby-server directory was always at the top level of the home directory. Until tonight. I did a emby server restart and it came up with a blank install. moved the directory to .config and am back up and running. total downtime about 20 mins. phew. This post saved my evening,
Luke 39985 Posted January 31 Posted January 31 On 1/24/2025 at 11:03 PM, tanager123 said: This just happened to me tonight. I've been using Emby since 2020. Even did one hardware swap in that time frame. The emby-server directory was always at the top level of the home directory. Until tonight. I did a emby server restart and it came up with a blank install. moved the directory to .config and am back up and running. total downtime about 20 mins. phew. This post saved my evening, @tanager123what exactly did you move? From where to where?
ringold 0 Posted April 17 Posted April 17 (edited) On 1/30/2025 at 10:27 PM, Luke said: @tanager123what exactly did you move? From where to where? This just happened to me this morning. I had to copy from ~\emby-server to ~\.config\emby-server and now it appears to be working again. Very weird. Also, before I moved the files, I did try to just proceed through the new server setup wizard but I could set English but not setup the first user. I'd put in a name and password and hit 'next' and it was just spin forever. I had been running the latest beta version but switched to the current stable version as a prior troubleshooting step before finding this thread. I'll have to keep an eye on this. My young kids not having some of their shows is a dangerous place to be. Edit: I was wrong, libraries went missing. Also a log survived from last night, Emby had updated itself overnight, that looks like the culprit. Edited April 17 by ringold
Luke 39985 Posted April 18 Posted April 18 On 4/17/2025 at 10:10 AM, ringold said: This just happened to me this morning. I had to copy from ~\emby-server to ~\.config\emby-server and now it appears to be working again. Very weird. Also, before I moved the files, I did try to just proceed through the new server setup wizard but I could set English but not setup the first user. I'd put in a name and password and hit 'next' and it was just spin forever. I had been running the latest beta version but switched to the current stable version as a prior troubleshooting step before finding this thread. I'll have to keep an eye on this. My young kids not having some of their shows is a dangerous place to be. Edit: I was wrong, libraries went missing. Also a log survived from last night, Emby had updated itself overnight, that looks like the culprit. @ringoldwhat makes you think Emby updated itself overnight? There is no automatic update on macOS? Not for the actual server, only plugins.
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