Serious playback issues after TVOS update to 12.3

[Hoochee 11]

Same here. Server is on a Thecus N5550, played through AppleTV 4K w/ TVOS 12.3.

Edited May 20, 2019 by Hoochee

[unisoft 307]

^{APPLE TV 4K 64GB:}

 

^{Also getting listing of content reset whilst scrolling on released Emby for Apple TV (not beta).}

 

^{Also getting worse than before jerky playback on interlaced content (1080i 50hz for HD or 720x576i 50 hertz for SD) H264 or MPEG2 content. Apple TV setup is correct.}

^{Native progressive content at 1280x720p 50 frames seems fine.}

 

^{Same videos, and videos play on LG TV fine and Roku to Samsung TV.}

 

^{Interlaced content was also an issue on Emby for Apple TV before TV OS upgrade, but the jerkiness was even worse after TV OS 12.3. Was obvious as was worse immediately after upgrade reboot.}

Edited May 20, 2019 by unisoft

[sfatula 189]

I have the pausing (stuttering) playback on 4th and 5th gen ATV also with TVOS 12.3, no menu issues and not seeing any issues in other apps we use. Philo plays perfectly, Amazon perfectly, etc. Fortunately, flying out for 4 weeks so maybe when I get back it will be resolved. Currently, the "new" ATV emby app that's been out a few months shows:

 

1. Bad black levels, kind of ruins darker scenes

2. Interlace lines for "i" content

3. Stuttering before TVOS 12.3, just not as bad. It's more like freeze frames for a good fraction of a second with TVOS 12.3

 

For tomorrow (last day before flying out), I may just play on IOS and Airplay it to the ATV.

 

For a variety of reasons, I wish the ATV Emby app would allow playback using MPV, and, playback using built in ATV player as it did before. In this way, should something go wrong with the MPV player implementation or until it is pretty stable and functional, at least we could use the app without the really bad or "unwatchable" quality. Deinterlacing was perfect, black levels were fine, no stuttering. For me, transcoding is not an issue at all, couldn't care less if it transcodes or not (server is super fast) and nothing wrong with options especially when things like this go wrong. Maybe even bring back the old app as a second app in the app store as a workaround for now if that were possible.

[Jonathan1683 25]

I am also having this issue please fix. Can we downgrade or force transcoding will that help? Happening on both my apple tvs one is a 4k and one is the previous one to the 4k

Edited May 21, 2019 by Jonathan1683

[jacotec 7]

@@Jonathan1683 yes, I've downgraded my ATV to 12.2.2 and I'm back to working condition.

You should not take too much time as it's not known how long Apple signs 12.2.2

[LoganSpragg 0]

App is fine on iPhone app, but when I am just sitting on the home screen or screen of TV Shows/Movies everything will disappear from the screen for a split second and then return. It will do this every 10-15 seconds.

 

It’s definitely only emby as Netflix is sweet, and Lightbox. It’s not the HDMI Cable as it is happening on both our Apple Tvs. It’s not the TVs or projector either as gaming on these are fine.

 

I’ve deleted off both and redownloaded. Same thing persists. I have a video on my phone, unsure if I can upload here, but I do have it if it doing it.

 

So annoying as it makes shows unwatchable

[LoganSpragg 0]

I created a new thread, but I have the same problem. It shutters when you are looking at Movies, TV Shows, Continue Watching.

 

When looking Scrolling through Movies it just having it sit there it doesn’t happen, but TV shows it does? Weird.

 

Happens at a 15 second intervals.

 

Hope we get a fix soon, it’s so annoying

 

Running a Apple TV Gen 3 and Apple TV 4K happening on both. Both are fully updated too.

[Senna 368]

Admin moved/merged post, content not applicable anymore.

Edited May 24, 2019 by Senna

[LoganSpragg 0]

Yes and I found this topic too haha

[Luke 38108]

Hi, we have commented about this in other topics but we are looking to get a fix out for the refresh problem in the next day or so. Thanks.

[Luke 38108]

Please restart the app and see how it compares. Thanks guys.

[ke2083 3]

[Piteur 0]

Yeah, the problem looks like solved, thank you :-)

[Hoochee 11]

Newest Beta fixed the issues. Thanks for the quick work!

[ebr 15237]

Newest Beta fixed the issues. Thanks for the quick work!

 

Actually, the newest release version should also so beta isn't required.

 

Thanks.

[unisoft 307]

Actually, the newest release version should also so beta isn't required.

 

Thanks.

 

My Apple TV 4K in UK has not updated its release version. Apple Store still says 26 Feb 2019 and v1.4.1?????

[Senna 368]

My Apple TV 4K in UK has not updated its release version. Apple Store still says 26 Feb 2019 and v1.4.1?????

In stable release, you have to go to the User Menu to see which version you are running.

 

For app updates on the Apple TV Emby app, the app relies on the App store, but ALSO on updates that are coming DIRECTLY from the Emby domain.

That's why devs tell users to restart or force close and restart the app for small fixes, so the Emby Apple TV app can download those updates directly from Emby's OWN servers.

 

Stable release is now on 1.4.1.02.

[unisoft 307]

In stable release, you have to go to the User Menu to see which version you are running.

 

For app updates on the Apple TV Emby app, the app relies on the App store, but ALSO on updates that are coming DIRECTLY from the Emby domain.

That's why devs tell users to restart or force close and restart the app for small fixes, so the Emby Apple TV app can download those updates directly from Emby's OWN servers.

 

Stable release is now on 1.4.1.02.

App been ended several times, apple TV 4k restarted and still on v1.4.1 with the homescreen scroll reset issue and jerky playback.

 

Gone into app store and it doesn't say app updated either and states Feb 2019 and 1.4.1 as the version.

 

This Apple TV is only a few months old and doesn't have beta software for anything installed.

[Senna 368]

App been ended several times, apple TV 4k restarted and still on v1.4.1 with the homescreen scroll reset issue and jerky playback.

Gone into app store and it doesn't say app updated either and states Feb 2019 and 1.4.1 as the version.

Again, go to the "USER MENU" inside the Emby Apple TV app, to see the exact version number

If it doesn't state 1.4.1.02, force close the app and restart the app and check version number inside the Emby Apple TV app again.

[unisoft 307]

Again, go to the "USER MENU" inside the Emby Apple TV app, to see the exact version number

If it doesn't state 1.4.1.02, force close the app and restart the app and check version number inside the Emby Apple TV app again.

I'd done that

 

It finally updated a short while ago and stutter gone and scrolling issue gone. Now says new version. I get the store still says old version. Thanks anyway...

[Justifier 5]

Followed the instructions in this topic and frame rate switching still not working. Works in MrMc connected to Emby server but not in the Emby app on the apply tv. Please help.

[Senna 368]

Followed the instructions in this topic and frame rate switching still not working. Works in MrMc connected to Emby server but not in the Emby app on the apply tv. Please help.

It's not supported yet in Emby's own Apple TV app.

See item 3 in this topic

[ebr 15237]

Yes, that is a different issue.  The one in this topic was solved so I'll close.

 

Thanks.