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Playback error when playing .AVI


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#1 GedMan69 OFFLINE  

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Posted 01 May 2019 - 08:46 AM

I'm getting this error : "playback error no compatible streams are currently available" when playing .AVI files on browser and on Android app.

 

** On my LG TV app it's playing ok.

 

attaching log files.

Attached Files


Edited by GedMan69, 01 May 2019 - 09:12 AM.


#2 Luke OFFLINE  

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Posted 01 May 2019 - 12:42 PM

Hi, you restricted user access to transcoding. That's why you're having a problem as this media is not supported by the browser.

#3 GedMan69 OFFLINE  

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Posted 01 May 2019 - 03:35 PM

Great , thanks.

 

I managed to fix the problem.


Edited by GedMan69, 02 May 2019 - 05:08 AM.


#4 mptpro OFFLINE  

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Posted 09 May 2019 - 01:08 AM

Great , thanks.

 

I managed to fix the problem.

How did you fix it. I am having the same problem



#5 Luke OFFLINE  

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Posted 09 May 2019 - 01:17 AM

How did you fix it. I am having the same problem


Please attach the emby server log. Thanks !

#6 mptpro OFFLINE  

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Posted 09 May 2019 - 01:29 AM

So, in case it seems strange...

 

I have a 4k media file, "Logan.2017.2160p.BluRay.x265.10bit.SDR.DTS-HD.MA.TrueHD.7.1.Atmos" (if any of that data helps) and I have a problem playing the file...

 

  • When playing locally in Emby via Chrome (on the same computer that Emby is running) I get Playback Error - No Compatible Streams are currently available.  Please try again later or contact your system administrator for details
     
  • However, when I play it remotely, such as on a Roku TV (I tried two) or on my Pixel 3 phone, the video plays, but I get massive artifacts on the screen. (see screenshot).
     
  • When I play the file locally using VLC, Windows 10 Movie/TV app or Windows Media Player is plays perfectly.
     
  • Note: I have a very high-end desktop and I have many 4k movies and they all seem to work. I have restarted Emby and Windows a few times.

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#7 Luke OFFLINE  

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Posted 09 May 2019 - 02:19 AM

What log files correspond to the chrome playback attempt?



#8 mptpro OFFLINE  

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Posted 09 May 2019 - 02:23 AM

oops sorry.

I played the file three times in this order:

  1. local chrome (didn't play atll)
  2. remote chrome (played with artifacts)
  3. pixel (played with artifacts).

the logs are in order: log, log(1), log(2) etc.  Not sure why there where so many logs, but I rebooted Emby before running this test, and just all logs created from then until I stopped.



#9 mptpro OFFLINE  

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Posted 09 May 2019 - 03:35 AM

Interesting develop.... if I cast the movie to a Chromecast from my phone (via the Emby app) it plays fine!  (but still plays incorrectly on the phone itself using the Emby app).  I hope this help diagnose the problem.



#10 mptpro OFFLINE  

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Posted 09 May 2019 - 06:27 PM

I downloaded the movie (sync'ed acutally) to my pixel phone. Then played on the phone via Emby and it played with the artifacts. I played the file with VLC for Android and it played perfectly, just like on my windows 10machine.



#11 mptpro OFFLINE  

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Posted 10 May 2019 - 02:55 AM

Ok. I have another new file that has the same behaviour.  I used VideoInspector to see if there are any difference in the codec compared to one of my many other 4k videos that do work:

 

1) original file that doesn't work (the one referenced in this thread)..

5cd52011a3611_original.png

 

2) new file that also doesn't work....

5cd52037d54dd_Screenshot20190509at234832

 

 

3) one of many 4k files that does work...

5cd52062933a9_works.png

 

 

 

the only differnce that I can see the number of audio channels.

 

I hope this helps. Thanks



#12 mrfragger OFFLINE  

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Posted 10 May 2019 - 03:29 AM

Perhaps related to 10- bit HDR, HDR+, Dolby Vision, etc. This stuff is gonna take a couple years to get smoothed out most likely.

#13 mptpro OFFLINE  

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Posted 10 May 2019 - 03:37 AM

Perhaps related to 10- bit HDR, HDR+, Dolby Vision, etc. This stuff is gonna take a couple years to get smoothed out most likely.

the 10-bit is another commonality between the two files that don't play. Perhaps this is the problem?  But I wonder if this is an easy fix for Emby, since both files play via vlc, windows movie/tv, windows media player and on chromecast.



#14 Luke OFFLINE  

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Posted 11 May 2019 - 03:03 PM

Have you considered using our media conversion feature to convert the avi to a more streaming friendly format?



#15 mptpro OFFLINE  

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Posted 11 May 2019 - 04:40 PM

I did not know emby could convert media (other than transcoding).  Where can I find out more about that?



#16 mrfragger OFFLINE  

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Posted 11 May 2019 - 06:41 PM

Just under user settings enable convert then on a particular folder or video click the three dots ... and choose convert.
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#17 mptpro OFFLINE  

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Posted 11 May 2019 - 07:33 PM

thanks.  I just tried it, and unforntunately it converted the file to a 1080p.  What I was hoping it would convert it to 8bit but leave it 4k



#18 Luke OFFLINE  

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Posted 14 May 2019 - 12:47 AM

thanks.  I just tried it, and unforntunately it converted the file to a 1080p.  What I was hoping it would convert it to 8bit but leave it 4k

 

@mptpro, did you explore the options in the conversion dialog? it has an original quality option.



#19 mptpro OFFLINE  

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Posted 14 May 2019 - 03:11 AM

@Luke I selected "original" but here is what happened....

 

1) this is the original 10-bit 4k file that didn't play correctly...

5cda69c80eaef_Screenshot.jpg

 

 

2) I set the conversion to "original"

5cda6a054a314_Screenshot20190513at231436

 

 

3) the output file went down to 1080p.

5cda6a2bb40b4_Screenshot1.jpg



#20 mptpro OFFLINE  

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Posted 14 May 2019 - 04:02 AM

Another thing I discovered with the original problem... the 4k 10bit files play fine with Emby Theather, but not in the Chrome web browser and Android app.  It'd be great if we can figure this out, then I don't need to convert the files at all!






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