Unable to download content to android phone

[bls_fanatic 3]

Hello,

 

   I am running Emby Server 4.0.3.0 with Emby Premiere Key successfully entered.  I am unable to download content to my Android phone running Emby 3.0.42.  I get the message contained in the attached screenshot about device limit exceeded.  I do however see in Emby Server that I am well within my device limit.  I currently have 10 devices in Emby, none of which have active downloads.  After that I get the message about unlocking the feature, I click Already paid, I have Emby premiere and I get stuck to a Got it button.  Any idea what the problem might be?

 

   Other devices such as iPhones or iPads can download.

 

Thanks

[ebr 14947]

Hi.  Make sure that the phone isn't being blocked from reaching mb3admin.com by some sort of security software or router firewall.  Some of the response codes from those items can fool our system into thinking it is an over limit error.