InIrons 0 Posted April 1, 2019 Share Posted April 1, 2019 Currently am unable to connect remotely to Emby running on Windows 10 machine. I was able to do this 2 weeks ago and I had made no changes to my configuration and setup. When attempting to connect I get "We're Unable to connect to the selected server right now..." I can connect if I use the Remote WAN ip address and port It makes no difference if I disable or enable my Windows defender firewall Check port via canyouseeme and port is visible Checked the pc security status and it's private Any ideas? Link to comment Share on other sites More sharing options...
Luke 37161 Posted April 1, 2019 Share Posted April 1, 2019 Hi there @@InIrons, please check out our Connection Troubleshooter. Please try the steps listed there and let us know which ones succeed, and which ones do not. Thanks ! Link to comment Share on other sites More sharing options...
InIrons 0 Posted April 3, 2019 Author Share Posted April 3, 2019 Hi Luke, So strange my mom says she can connect via her Roku remotely. But I still cannot connect with my android phone remotely either by cellular data or in a business using their wifi. I went through all the steps per the guide as I mentioned in my original post. If I connect with the remote ip address from the dashboard it works Port is not blocked. Can you see me works. I tried logging with Emby Connect and no luck either. I disabled firewall and it made no difference. This began a couple of weeks ago, I am not remembering any conscience updates or software installations at that time. Any ideas? Link to comment Share on other sites More sharing options...
Happy2Play 8325 Posted April 4, 2019 Share Posted April 4, 2019 Sorry I am a little confused. You say you can connect directly via wanip:port. So is this a Connect issue? Link to comment Share on other sites More sharing options...
InIrons 0 Posted April 5, 2019 Author Share Posted April 5, 2019 (edited) Yes, if I make note of the WAN ip address and when out and about and use that address to connect I can do so... so to me that means the port and firewall are not blocking things. And my mom reports she can connect remotely with her roku.... Yes, if I make note of the WAN ip address and when out and about and use that address to connect I can do so... so to me that means the port and firewall are not blocking things. And my mom reports she can connect remotely with her roku.... I am wondering if it's a Samsung thing.... But if trying to connect with emby connect or with the app it doesn't work Edited April 5, 2019 by InIrons Link to comment Share on other sites More sharing options...
Luke 37161 Posted April 5, 2019 Share Posted April 5, 2019 What app is unable to connect using Emby Connect? All, or a specific one? Link to comment Share on other sites More sharing options...
ebr 14947 Posted April 5, 2019 Share Posted April 5, 2019 Is your WAN address/port correctly reported on your server dashboard? Link to comment Share on other sites More sharing options...
InIrons 0 Posted April 15, 2019 Author Share Posted April 15, 2019 (edited) Hi guys It was the Emby Android app on my Samsung J7 phone. And the WAN address was fine, as I mentioned I could copy the WAN address in and connect. So strange. But I upgraded my phone to LG G7 ThinQ and the Emby app is working fine now I suspect something on Emby client on that particular Samsung phone. Its all working now, I feel guilty having taken your time... Thanks! Edited April 15, 2019 by InIrons Link to comment Share on other sites More sharing options...
Luke 37161 Posted April 15, 2019 Share Posted April 15, 2019 Interesting, thanks for the feedback ! Link to comment Share on other sites More sharing options...
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