Coxeroni 26 Posted May 10, 2019 Share Posted May 10, 2019 It was direct playing for sure, so maybe. This issue normally only occurs once per movie/episode if at all. Will try to reproduce this evening. Link to comment Share on other sites More sharing options...
Coxeroni 26 Posted May 12, 2019 Share Posted May 12, 2019 (edited) Just recreated it. The wife claims it usually happens after 15 minutes of the episode. I attached the except of the log just before and after, as well as the full log. I can upload the client log in some minutes, when the episode is finished. Just uploaded the client log at 21:26 CET. log-excerpt.txt Log.txt Edited May 12, 2019 by Coxeroni Link to comment Share on other sites More sharing options...
dancaswell 0 Posted May 12, 2019 Author Share Posted May 12, 2019 For what it's worth, I still am having issues with this, but, I don't get this issue on my kids account any longer, but my main account get's it pretty much once per title. Everything I play is direct streamed. I'll give it a go with transcoding for a few days and see what happens. Link to comment Share on other sites More sharing options...
Coxeroni 26 Posted May 12, 2019 Share Posted May 12, 2019 (edited) Damn, forgot about forcing the transcode... Gotta do it next time. Edit: Used play correction on the same file and same user and it didn't stop as before. So this means this is due to a confirmed bug in the shield firmware that nVidia hopefully fixes sometime soon? Edited May 12, 2019 by Coxeroni Link to comment Share on other sites More sharing options...
Luke 37065 Posted May 12, 2019 Share Posted May 12, 2019 We'll see what @@ebr thinks. Thanks. Link to comment Share on other sites More sharing options...
ebr 14913 Posted May 13, 2019 Share Posted May 13, 2019 So this means this is due to a confirmed bug in the shield firmware that nVidia hopefully fixes sometime soon? Yes. There is a hotfix supposedly available by request via the Nvidia forums. Link to comment Share on other sites More sharing options...
Coxeroni 26 Posted May 14, 2019 Share Posted May 14, 2019 Ok nice to know. I guess I will wait for an official update and either simply restart the file when it failed or correct playback upfront. But it already helps to know that it is an acknowledged bug, so thanks again for helping and clearing things up. Link to comment Share on other sites More sharing options...
Luke 37065 Posted May 15, 2019 Share Posted May 15, 2019 Let us know how you get on. Link to comment Share on other sites More sharing options...
Coxeroni 26 Posted May 16, 2019 Share Posted May 16, 2019 (edited) Yes. There is a hotfix supposedly available by request via the Nvidia forums. I had a look a look around the GeForce forums, but I didn't anything related to this. Would you mind sharing a link to this or how to apply this hotfix? Edit: Had a second look, I guess it is this thread: https://forums.geforce.com/default/topic/1091469/shield-tv/shield-plex-playback-issues-on-7-2/ I try to acquire the test image. Edited May 16, 2019 by Coxeroni Link to comment Share on other sites More sharing options...
leitenky 4 Posted August 3, 2020 Share Posted August 3, 2020 (edited) Sry to rehash an old topic but in the last month this has started to become a real problem for me. i submitted a log on the app today and here is my server logsembyserver.txt It does not appear to be user related and the issue does not happen consistent intervals (eg every 10 minutes) Any help is greatly appreciated if i need to start a new thread please let me know. Also please not i just sent another log from the second user on my server Edited August 3, 2020 by leitenky Link to comment Share on other sites More sharing options...
leitenky 4 Posted August 3, 2020 Share Posted August 3, 2020 and one more logembyserver.txt Link to comment Share on other sites More sharing options...
ebr 14913 Posted August 3, 2020 Share Posted August 3, 2020 Hi. Are you using the tube Shield? I believe there is a known defect in its firmware. Link to comment Share on other sites More sharing options...
leitenky 4 Posted August 3, 2020 Share Posted August 3, 2020 No I am using a 2017 shield. I've submitted a few logs through the shield TV app using different accounts and I seem to have the same problem Link to comment Share on other sites More sharing options...
Carlo 4330 Posted August 3, 2020 Share Posted August 3, 2020 Is it the Shield TV Pro version? Link to comment Share on other sites More sharing options...
leitenky 4 Posted August 4, 2020 Share Posted August 4, 2020 No the 2017 16gb shield tv. I don't believe they're was a pro in 2017 Link to comment Share on other sites More sharing options...
ebr 14913 Posted August 4, 2020 Share Posted August 4, 2020 Does this happen only with a particular media item or type of item? Can we see the media info for one of the problem items? Thanks. Link to comment Share on other sites More sharing options...
leitenky 4 Posted August 4, 2020 Share Posted August 4, 2020 It does not seem dto be with a particular media type. The one video was1080p h264 DTS 5.1. the other was several episodes of a show at 1080p hevc with aac 5.1 audio. I've been keeping an eye for media formats but nothing seems to stand out as a driver for the issue. Link to comment Share on other sites More sharing options...
leitenky 4 Posted August 4, 2020 Share Posted August 4, 2020 It seems restarting the server the shield will buy some time (eg 45minutes) but a movie can stop a dozen times Link to comment Share on other sites More sharing options...
leitenky 4 Posted August 4, 2020 Share Posted August 4, 2020 Another update i have removed the trakt tv and cinema intro plugins. And have gone a couple hours now with no issues. Is there any chance these could be causing a problem? I've made it an hour now without issue. I have debug on on my server now too so if it happens again I will follow up with more logs Link to comment Share on other sites More sharing options...
leitenky 4 Posted August 4, 2020 Share Posted August 4, 2020 we guess i was too optomistic. I have submitted a log on my emby app and here is my debug log from the server embyserver.txt Link to comment Share on other sites More sharing options...
Carlo 4330 Posted August 4, 2020 Share Posted August 4, 2020 1 hour ago, leitenky said: we guess i was too optomistic. I have submitted a log on my emby app and here is my debug log from the server embyserver.txt You need to mention the time and username that was logged in so a dev can find it. Link to comment Share on other sites More sharing options...
leitenky 4 Posted August 4, 2020 Share Posted August 4, 2020 3 hours ago, cayars said: You need to mention the time and username that was logged in so a dev can find it. It was posted as username leitenky at 1030am today when I posted the server log file. 1 Link to comment Share on other sites More sharing options...
Luke 37065 Posted August 6, 2020 Share Posted August 6, 2020 On 8/4/2020 at 3:42 PM, leitenky said: It was posted as username leitenky at 1030am today when I posted the server log file. Thank you. @ebr will take a look at this and let you know what he thinks. Link to comment Share on other sites More sharing options...
ebr 14913 Posted August 8, 2020 Share Posted August 8, 2020 Hi. I cannot see any playback in the log you sent. Can you play an item and send the log right after the problem occurs? Thanks. Link to comment Share on other sites More sharing options...
leitenky 4 Posted August 8, 2020 Share Posted August 8, 2020 I grabbed those logs about 1 minute after the error occured. I will try and catch it. Do I need to do something differently? Link to comment Share on other sites More sharing options...
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