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Anyone else have audio sync issues?


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#1 Dizzy49 OFFLINE  

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Posted 14 March 2019 - 02:02 AM

I have a Fire Medallion that I've been using for travel for a while.  It's great being able to plug it into the TV at the hotel and watch my stuff from my hotel.

 

The past week and a half I have noticed that the audio starts slightly out of sync and the sync gets worse as the show progresses.  If I pause it, or even exit the show, start a new show and then go back it remains out of sync with the sync as bad as when I paused/stopped the video.

 

I have it connected via LAN cable (using an Amazon Lan/Power dongle).  Anyone else having issues?

 



#2 Luke OFFLINE  

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Posted 14 March 2019 - 02:09 AM

Hi there, can you please go over an example? Thanks.



#3 boogmeister1 OFFLINE  

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Posted 15 March 2019 - 02:08 AM

I have a Fire Medallion that I've been using for travel for a while.  It's great being able to plug it into the TV at the hotel and watch my stuff from my hotel.

 

The past week and a half I have noticed that the audio starts slightly out of sync and the sync gets worse as the show progresses.  If I pause it, or even exit the show, start a new show and then go back it remains out of sync with the sync as bad as when I paused/stopped the video.

 

I have it connected via LAN cable (using an Amazon Lan/Power dongle).  Anyone else having issues?

 

I actually experienced the same symptoms this week when connected to an RV park wifi. The programs would start playing with no problems and then it seemed as though the audio would go out of sync... maybe it's just me, but it seemed like it would happen during commercials. I would exit back to the guide and select the program again and it would be fine until the next commercial break.

 

I was using a fireTV Pendant over wifi.


Edited by boogmeister1, 15 March 2019 - 02:10 AM.


#4 Dizzy49 OFFLINE  

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Posted 15 March 2019 - 02:16 AM

I just started a show.  It was in sync at the beginning, but now it's 4min into the show and almost 1/2 sec out of sync

 

Here are some logs for you:

Attached File  embyserver.txt   837.12KB   0 downloads

Attached File  ffmpeg-transcode-4f43f90e-ad6f-46c7-85ed-e090b3bfa03a_1.txt   100KB   1 downloads

 

 



#5 Luke OFFLINE  

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Posted 15 March 2019 - 01:09 PM

Does this happen in the web app?

#6 ebr OFFLINE  

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Posted 15 March 2019 - 01:25 PM

Also, did you do any seeking?



#7 Dizzy49 OFFLINE  

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Posted 15 March 2019 - 02:55 PM

No, I did not do any seeking.

It seems OK on the web app (connected using the same wifi).



#8 ebr OFFLINE  

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Posted 15 March 2019 - 02:57 PM

Is the web app playing it the exact same way?  You have an ffmpeg log from that to compare?



#9 Dizzy49 OFFLINE  

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Posted 20 March 2019 - 01:16 PM

Everything is working fine at the house.  I'll have to wait until I'm back at the hotel next week to try again.

The web app played it fine.  Do you still want a log?



#10 ebr OFFLINE  

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Posted 20 March 2019 - 01:31 PM

Let's wait until you can reproduce the issue.

 

Thanks.



#11 Dizzy49 OFFLINE  

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Posted 04 April 2019 - 04:15 AM

Ok, I'm back at the hotel, and I've been watching a bunch of stuff tonight.  I paused one of the shows for a while and when I came it drifted out of sync.  The next show I watched started out of sync.

I checked my decoder settings and there was nothing listed under the hardware decoders, or encoders.

I restarted the server and they came back, but nothing was checked.  I moved DXVA2 to the top and made sure it was the only one checked in each area.

I reconnected and played the video and it's still out of sync.

I even did a Force Stop on Emby and tried again, and it is still out of sync.

 

Kind of at a loss here.

 

Here are a bunch of logs to work with.

Attached File  embyserver.txt   403.82KB   0 downloads

Attached File  ffmpeg-transcode-672b35ae-ff96-45fa-ac6c-c174b7389bd5_1.txt   52KB   0 downloads

Attached File  ffmpeg-transcode-f18e6418-aa80-4318-b295-47b67039b921_1.txt   33.24KB   0 downloads

Attached File  ffmpeg-transcode-4766e07c-9b12-434b-bcf2-06f8fb138b3f_1.txt   15.65KB   0 downloads

Attached File  ffmpeg-transcode-e27ef658-3d7a-4696-bb76-590be3f48d12_1.txt   137.61KB   0 downloads

Attached File  hardware_detection-63689940103.txt   169.98KB   0 downloads



#12 ebr OFFLINE  

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Posted 04 April 2019 - 09:40 AM

Did you play with the web app too to compare behavior?



#13 Dizzy49 OFFLINE  

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Posted 06 April 2019 - 08:59 PM

Did you play with the web app too to compare behavior?

 

Yes, I have mentioned several times that I have had no issues with the web app.  I also have no issues with Emby Theater.

Last night my wife was watching something on our network, and the audio was slightly off.  Barely noticable, but it is present on the local network too.  She was using a Fire Cube to watch stuff.


Edited by Dizzy49, 06 April 2019 - 09:01 PM.


#14 ebr OFFLINE  

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Posted 07 April 2019 - 09:50 AM

Yes, I have mentioned several times that I have had no issues with the web app.  I also have no issues with Emby Theater.

Last night my wife was watching something on our network, and the audio was slightly off.  Barely noticable, but it is present on the local network too.  She was using a Fire Cube to watch stuff.

 

Right but then I asked you to get me an ffmpeg log from the web app to compare to the same playback on this app.  That is what I'm after...

 

Thanks.



#15 Dizzy49 OFFLINE  

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Posted 07 April 2019 - 11:57 PM

Right but then I asked you to get me an ffmpeg log from the web app to compare to the same playback on this app.  That is what I'm after...

 

Thanks.

 

Ahhhhhhhhhhhhhhhhhhhhhh, gotcha.  I'll keep that in mind this coming week.



#16 Dizzy49 OFFLINE  

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Posted 17 April 2019 - 01:54 AM

Ok, so here's one for you.  I was watching it on the app on my phone and it just stopped completely.

I came back to my hotel to watch it on the Amazon Fire and the audio is messed up.

When I play it via the webapp, it plays fine.

 

You may need to dig for the earlier one, but it's the same file in all the issues I had.

 

I hope these are all the files you need:

Attached File  embyserver.txt   7.16MB   1 downloadsAttached File  ffmpeg-transcode-3ae2e440-1183-41f9-889a-499ba0125828_1.txt   68KB   1 downloadsAttached File  ffmpeg-transcode-1864b9da-c8cc-4084-9cb2-bad4faed5674_1.txt   12.03KB   0 downloadsAttached File  ffmpeg-transcode-48ffd474-addc-4160-bd6b-1f6568219cb1_1.txt   60.64KB   0 downloadsAttached File  ffmpeg-transcode-30680c7e-8d40-496b-bc85-70d58fa5fbc7_1.txt   12.83KB   0 downloads



#17 ebr OFFLINE  

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Posted 17 April 2019 - 09:34 AM

Ok, so here's one for you.  I was watching it on the app on my phone and it just stopped completely.

I came back to my hotel to watch it on the Amazon Fire and the audio is messed up.

When I play it via the webapp, it plays fine.

 

You may need to dig for the earlier one, but it's the same file in all the issues I had.

 

I hope these are all the files you need:

attachicon.gifembyserver.txtattachicon.gifffmpeg-transcode-3ae2e440-1183-41f9-889a-499ba0125828_1.txtattachicon.gifffmpeg-transcode-1864b9da-c8cc-4084-9cb2-bad4faed5674_1.txtattachicon.gifffmpeg-transcode-48ffd474-addc-4160-bd6b-1f6568219cb1_1.txtattachicon.gifffmpeg-transcode-30680c7e-8d40-496b-bc85-70d58fa5fbc7_1.txt

 

Hi.  I need to know which log goes with which playback and what exactly happened during that playback.  The best thing to do is reproduce a single problem or scenario and then provide just the log from that scenario.

 

Thanks.






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