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Won't recognize server-- Mediacom is my internet provider


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#1 tarheeldoc82 OFFLINE  

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Posted 10 March 2019 - 08:38 PM

I had the same issue with Plex. When I had Century Link is my internet provider, I could get Plex to work. Now with both Plex and Emby, the server shows up, PIN is entered, but can't connect.

 

I think it is an issue with Mediacom. Is there anything I can do?



#2 Luke OFFLINE  

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Posted 10 March 2019 - 08:58 PM

Are you able to setup port forwarding?



#3 tarheeldoc82 OFFLINE  

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Posted 10 March 2019 - 09:06 PM

Can you walk me how to do that?



#4 tarheeldoc82 OFFLINE  

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Posted 10 March 2019 - 09:06 PM

walk me through



#5 tarheeldoc82 OFFLINE  

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Posted 10 March 2019 - 09:12 PM

I can get into the mediacom router page and port forwarding is an option



#6 speechles OFFLINE  

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Posted 10 March 2019 - 10:07 PM

http://mediacomcc.cu...ral-information

 

Scroll down to the bottom to the how to configure port forwaring via the home network manager.



#7 tarheeldoc82 OFFLINE  

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Posted 11 March 2019 - 07:19 AM

Thank you. 
What values do I enter in the dialog boxes?



#8 Luke OFFLINE  

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Posted 11 March 2019 - 11:39 PM

tcp protocol, and 8096 for all of the port fields.



#9 tarheeldoc82 OFFLINE  

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Posted 12 March 2019 - 07:25 AM

Thank you. Still can't connect. For device, I chose my server and for application I manually entered "Emby". Chose TCP and entered 8096 in all fields. I have installed the app on my Samsung smart TV. It lists my server, but then can't connect.

 

I know I must be missing something basic. I appreciate your help.



#10 Luke OFFLINE  

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Posted 12 March 2019 - 12:49 PM

The Samsung is on the same local network as the server, right?


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#11 tarheeldoc82 OFFLINE  

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Posted 12 March 2019 - 03:19 PM

Yes. The only caveat to that is that the mediacom wifi has two separate networks-- one 5G and one slower. As far as I know, both server and TV are on 5G.



#12 tarheeldoc82 OFFLINE  

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Posted 12 March 2019 - 07:19 PM

The TV and the server are on the same network.



#13 tarheeldoc82 OFFLINE  

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Posted 13 March 2019 - 07:10 AM

Any other suggestions?



#14 Luke OFFLINE  

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Posted 13 March 2019 - 12:30 PM

What connection info are you entering into the Samsung app?

#15 tarheeldoc82 OFFLINE  

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Posted 13 March 2019 - 08:33 PM

I don't understand the question. The app recognizes my server as it listed on the screen, but can't connect. When I installed the app, it automatically recognized my network. I went through the Emby connect screen and entered the PIN, and screen said success. But, cannot connect.

 

Prior to my switching to Mediacom as my internet provider (CenturyLink was before), I was able to watch dvds through PLEX. I had hoped Emby wouldn't have same issue, but so far it does. I think there is something different with my provider.



#16 Luke OFFLINE  

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Posted 14 March 2019 - 02:21 AM

Well if this is all on the same local network, then in theory your internet provider should not matter. Are you able to connect to the server from other devices, such as a smart phone?



#17 tarheeldoc82 OFFLINE  

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Posted 14 March 2019 - 09:51 PM

Installed the app on my phone. The server shows up but can't connect.

#18 Luke OFFLINE  

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Posted 14 March 2019 - 11:22 PM

What os/platform are you running the server on?



#19 tarheeldoc82 OFFLINE  

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Posted 15 March 2019 - 07:13 AM

Windows 10 Home

#20 FrostByte OFFLINE  

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Posted 15 March 2019 - 09:52 AM

What is the IP of the TV and the In-Home Server IP address?  Your TV and Server IPs should start with something like 192.168 if you're using a local network

 

Make sure you're using the In-home IP address from the control panel when entering the IP on your TV.  Don't use the other one






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