So why has my card been double charged for an entire year?

[aleksdawg 0]

Hi,

sadly I've found out that your team has been double charging me for the Emby Premiere service for an entire year without my knowledge, because I noticed an irregularity the other day on my card I've been going through my subscriptions to check out that everything is OK and I was really surprised to see that Emby Premiere was being pulled twice per month. What is going on here? I didn't know where else to go than the forums because I have seen no sort of contact form available anywhere else.

 

Please provide me with a better way to communicate with you guys so I can give you the information required to look at your charges.

 

- Aleksdawg

 

[Carlo 4332]

@@Luke or @@ebr have you seen this?

 

Just curious @@aleksdawg did you get multiple Premiere info emails or multiple billing notifications sent to you?

[aleksdawg 0]

Yes,

I haven't noticed  because the first email receipt I got on the first charge I put the receipt as "trash" as I try to keep my inbox as tidy as possible (I didn't think this would be an issue, so I didn't think I needed to track the receipts).

[ebr 14983]

Hi.  At the top of this forum is a forum for billing support and it has a FAQ and directions for emailing for further help.  

 

In any case, I can see that you had setup two separate subscriptions at two different times so both of them were active.  I have canceled one of them and refunded the last few (as far as the payment processor will allow).

 

Thanks.