Have a Movie that fails to play in 8.1 Store App.

[newfiend 22]

I have a movie that fails to play on the 8.1 Store App. It plays fine in Classic as well as the Windows Phone app so I don't think it's the server. It's a .MKV file with DTS-ES audio track as well as multiple subtitle tracks.

Here is the file info:

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 10 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 2h 4mn
Bit rate                                 : 10 000 Kbps
Width                                    : 1 916 pixels
Height                                   : 816 pixels
Display aspect ratio                     : 2.35:1
Frame rate mode                          : Constant
Frame rate                               : 23.976 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.267
Stream size                              : 8.58 GiB (85%)
Title                                    : Star.Wars.Episode.IV.A.New.Hope.1977.DTS-HD
Writing library                          : x264 core 114 r1924 08d04a4
Encoding settings                        : cabac=1 / ref=10 / deblock=1:0:0 / analyse=0x3:0x133 / me=tesa / subme=10 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=9 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / constrained_intra=0 / bframes=10 / b_pyramid=0 / b_adapt=2 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=10000 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=25000 / vbv_bufsize=25000 / nal_hrd=none / ip_ratio=1.40 / aq=1:1.00
Language                                 : English
Default                                  : No
Forced                                   : No

Audio
ID                                       : 2
Format                                   : DTS
Format/Info                              : Digital Theater Systems
Format profile                           : ES
Mode                                     : 16
Format settings, Endianness              : Big
Codec ID                                 : A_DTS
Duration                                 : 2h 4mn
Bit rate mode                            : Constant
Bit rate                                 : 1 509 Kbps
Channel(s)                               : 7 channels / 6 channels
Channel positions                        : Front: L C R, Side: L R, Back: C, LFE / Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 KHz
Bit depth                                : 24 bits
Compression mode                         : Lossy
Delay relative to video                  : 11ms
Stream size                              : 1.31 GiB (13%)
Title                                    : English DTS
Language                                 : English
Default                                  : Yes
Forced                                   : No

 

I am using the latest Server Build as well as the latest updated 8.1 Store App. Any suggestions? Thanks in Advance!

newfiend~

Edited May 7, 2014 by newfiend

[7illusions 1249]

Can you try to change your streaming settings within the app to a little bit lower and let me know which works and which doesn't?

TIA

[newfiend 22]

Thanks for the reply. I did the testing you asked.

My HTPC has the server installed (latest release) updated last night as well as the latest Windows Store app update to the 8.1 App.

I am streaming to a Surface RT.

If I drop the streaming settings to:

1080p - 15Mbps it plays fine.

1080p - 25Mbps plays but it buffers every 30-45 seconds of playback.

Max results in the File failed to play screen.

Thanks for looking into this. Love the app!

newfiend~

 

 

 

 

Sent from my Surface with Windows RT using Tapatalk

[newfiend 22]

All the lower settings stream fine as to be expected.. I have a Asus RT-AC66U router and all wired CAT6 so throughput shouldn't be an issue afaik...

newfiend~

 

 

 

Sent from my Surface with Windows RT using Tapatalk

[7illusions 1249]

Thanks!!

I know what the problem is. It will be solved with the next app update.

[newfiend 22]

Thank You! Appreciate you looking into this.

=)

 

 

Sent from my Surface with Windows RT using Tapatalk

[AdrianW 1053]

I know what the problem is. It will be solved with the next app update.

 

Do you think this will fix my issue? - that is 99% of my videos don't play in the Win 8 app (I was surprised the other day when I randomly picked one that did play).

[newfiend 22]

Do you think this will fix my issue? - that is 99% of my videos don't play in the Win 8 app (I was surprised the other day when I randomly picked one that did play).

If you lower the streaming quality in the app will your files then play? Try lowering the streaming quality level from max to 720p and if the file then plays gradually raise the quality level back up until it won't play. If it works for you on lower quality settings it's the same issue I have.

[newfiend 22]

Any news on when the next update may be coming.. No rush, just curious. Thanks.

 

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