guerlando2 0 Posted February 20, 2019 Share Posted February 20, 2019 I can't erase neither download new subtitles on my Emby 4.2 (latest version) on Ubuntu. I click on the trash icon to delete a subtitle and it loads and then nothing happens. I also click to download newer subtitles and it says it queued it for download but no new subtitle appears after some minutes How can I provide more details to help? Link to comment Share on other sites More sharing options...
Luke 37250 Posted February 20, 2019 Share Posted February 20, 2019 Please attach the emby server log. You can learn how to do that here: https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/?view=getnewpost Thanks. Link to comment Share on other sites More sharing options...
guerlando2 0 Posted February 20, 2019 Author Share Posted February 20, 2019 Please attach the emby server log. You can learn how to do that here: https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/?view=getnewpost Thanks. https://pastebin.com/cK0HGAyQ Link to comment Share on other sites More sharing options...
guerlando2 0 Posted February 20, 2019 Author Share Posted February 20, 2019 t Please attach the emby server log. You can learn how to do that here:https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/?view=getnewpostThanks. this is the most complete log, where I try to download subsitles and delete some. They must be appearing in this log: https://pastebin.com/6wY1xMkm Link to comment Share on other sites More sharing options...
Luke 37250 Posted February 20, 2019 Share Posted February 20, 2019 The logs look OK. Did you check the video folder(s) to see if their contents had changed? Link to comment Share on other sites More sharing options...
matpez 0 Posted November 10, 2019 Share Posted November 10, 2019 Hi, I have the same problem.... I manage to connect through ftp to server and delete .srt files from folder but they always reappear again. deleting from dashboard is not working, just loads and nothing happens. For the hole "movies" library i have setup to download subtitles automatically and maybe that is what was wrong... Please, advise... Link to comment Share on other sites More sharing options...
Luke 37250 Posted November 11, 2019 Share Posted November 11, 2019 Hi, I have the same problem.... I manage to connect through ftp to server and delete .srt files from folder but they always reappear again. deleting from dashboard is not working, just loads and nothing happens. For the hole "movies" library i have setup to download subtitles automatically and maybe that is what was wrong... Please, advise... @@matpez, most likely your system is denying Emby Server access to delete the subtitle files. Let's look at an example. Please see how to report a problem. thanks ! Link to comment Share on other sites More sharing options...
hitmax117 0 Posted January 3, 2020 Share Posted January 3, 2020 @@matpez, most likely your system is denying Emby Server access to delete the subtitle files. Let's look at an example. Please see how to report a problem. thanks ! I can confirm I have the same issue, pressing the trash icon does not remove the .srt file (Deleting media files works). All I can see in the logs when I press delete is 'SubtitleManager: Saving subtitles to .....' what seems weird because I'm trying to delete. Link to comment Share on other sites More sharing options...
Luke 37250 Posted January 3, 2020 Share Posted January 3, 2020 I can confirm I have the same issue, pressing the trash icon does not remove the .srt file (Deleting media files works). All I can see in the logs when I press delete is 'SubtitleManager: Saving subtitles to .....' what seems weird because I'm trying to delete. @@hitmax117 Let's look at an example. Please see how to report a problem. thanks ! Link to comment Share on other sites More sharing options...
hitmax117 0 Posted January 3, 2020 Share Posted January 3, 2020 @@hitmax117 Let's look at an example. Please see how to report a problem. thanks ! When performing a delete of a subtitle that is sitting next to the video file (pressing the trash icon in webui) the subtitle file is not being removed. (see log send in PM) The subtitle file has rw permissions to the owned user as set in docker env (uid). If I manually give the subtitle file w permissions to the group (gid in docker) as well it seems that the file permissions gets reset and only rw is set to user after pressing the trash icon. It seems that pressing the trash icon in the webui is causing the subtitle file to be recreated instead of being deleted (file modification date/time updates as well). Can you look into this? Link to comment Share on other sites More sharing options...
Luke 37250 Posted January 4, 2020 Share Posted January 4, 2020 It seems that pressing the trash icon in the webui is causing the subtitle file to be recreated instead of being deleted Because it deletes, refreshes, and then immediately downloads again based on your automatic download settings. This has been resolved for the next release, but just keep in mind, it will still download again later when the scheduled task runs. Link to comment Share on other sites More sharing options...
Luke 37250 Posted January 8, 2020 Share Posted January 8, 2020 Has this answered your concern? 1 Link to comment Share on other sites More sharing options...
hitmax117 0 Posted January 8, 2020 Share Posted January 8, 2020 Has this answered your concern?Luke, yes it does. I think for me (and other users) it wasn't expected behavior. Normally when you press delete the file is gone when you check, but here it re-downloaded instantly hence the confusion. Looking forward to the next release! Link to comment Share on other sites More sharing options...
Luke 37250 Posted January 8, 2020 Share Posted January 8, 2020 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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