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Server WMC Not getting Guide Info


bflagg

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Emby Server 4.0.2.0

Server WMC : 1.0.0.63 Build 1255
Ceton Tuner Card (6).

After a while (week or so) server wmc can't get TV guide information for the Emby Clients. (just gone).

I have to physically restart the server, and click on Refresh Guide Data and watch for WMC to start showing its getting the guide data, so it to start servicing that info to the clients.

Any idea on how to automate this?
Restarting Emby or Server WMC by aloe doesn't seem to have the guide rebuild. Restartig is the only solution.

 


 

ServerWMCLogs.zip

Emby Logs.zip

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Hi, please check the schedule of the refresh guide scheduled task. The default is every 24 hours. Perhaps you customized that.

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Hi Luke,

I'm sorry I wasn't clear. (long days).

What I'm saying is, if I click on refresh guide, the guide list populates into server wmc.  after about a week, there are no TV guide listings and I have to follow the steps outlined above.
If it's running every 24 hours automatically, then why would it clear the listings and I have to go through the steps to repopulate when discovered?

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  • 2 weeks later...

The logs in the original post didn't help?
It just had to do it again 2 days ago. Logging in with emby client and viewing tv guide listing were all blank.
have to restart...
Server WMC shows no guide entries.

In Emby clicking on refresh guide and server wmc will now begin to repopulate....

 

What should I enable and reap to post this when it happens again?

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The guide refresh did run on the 4th at 10:20, and you see lots of entries here where the server is deleting channels and programs:

019-03-04 10:20:12.311 Info App: Refreshing guide with 7 days of guide data
2019-03-04 10:20:12.311 Info App: Deleting item, Type: LiveTvChannel, Name: CSPAN, Path: , Id: 542751
2019-03-04 10:20:12.311 Debug App: Deleting path C:\Users\Mcx11\AppData\Roaming\Emby-Server\programdata\metadata\livetv\e3b624cfa975af0462e78b7c8d9ce572\metadata
2019-03-04 10:20:12.342 Info App: Deleting item, Type: LiveTvChannel, Name: DFC, Path: , Id: 542752
2019-03-04 10:20:12.342 Debug App: Deleting path C:\Users\Mcx11\AppData\Roaming\Emby-Server\programdata\metadata\livetv\92139e6b133518e71290c09951d4a675\metadata
2019-03-04 10:20:12.358 Info App: Deleting item, Type: LiveTvChannel, Name: SCIENCE, Path: , Id: 542753
2019-03-04 10:20:12.358 Debug App: Deleting path C:\Users\Mcx11\AppData\Roaming\Emby-Server\programdata\metadata\livetv\20d95b4e4b02f081fd2fd10abee48718\metadata
2019-03-04 10:20:12.389 Info App: Deleting item, Type: LiveTvChannel, Name: AHC, Path: , Id: 542754
2019-03-04 10:20:12.389 Debug App: Deleting path C:\Users\Mcx11\AppData\Roaming\Emby-Server\programdata\metadata\livetv\80e06a5f6523714a702dd0f97b71db6a\metadata
2019-03-04 10:20:12.420 Info App: Deleting item, Type: LiveTvChannel, Name: DLC, Path: , Id: 542755
2019-03-04 10:20:12.420 Debug App: Deleting path C:\Users\Mcx11\AppData\Roaming\Emby-Server\programdata\metadata\livetv\cf6e0f386120f50c87b6aa800674c454\metadata
2019-03-04 10:20:12.436 Info App: Deleting item, Type: LiveTvChannel, Name: UKIDS, Path: , Id: 542756
2019-03-04 10:20:12.436 Debug App: Deleting path C:\Users\Mcx11\AppData\Roaming\Emby-Server\programdata\metadata\livetv\42eff59acab58e523cc1b895741c0432\metadata
2019-03-04 10:20:12.451 Info App: Deleting item, Type: LiveTvChannel, Name: NGC, Path: , Id: 542757
2019-03-04 10:20:12.451 Debug App: Deleting path C:\Users\Mcx11\AppData\Roaming\Emby-Server\programdata\metadata\livetv\d45111294bdea9c306558b0e63889a99\metadata
2019-03-04 10:20:12.467 Info App: Deleting item, Type: LiveTvChannel, Name: NGWILD, Path: , Id: 542758
2019-03-04 10:20:12.467 Debug App: Deleting path C:\Users\Mcx11\AppData\Roaming\Emby-Server\programdata\metadata\livetv\e9f0d6ef02335e931f6ca4d196122101\metadata
2019-03-04 10:20:12.483 Info App: Deleting item, Type: LiveTvChannel, Name: CSPAN2, Path: , Id: 542759
2019-03-04 10:20:12.483 Debug App: Deleting path C:\Users\Mcx11\AppData\Roaming\Emby-Server\programdata\metadata\livetv\a5c50219cf7dca3379540817e418bd59\metadata
2019-03-04 10:20:12.514 Info App: Deleting item, Type: LiveTvChannel, Name: MILH, Path: , Id: 542760
2019-03-04 10:20:12.514 Debug App: Deleting path C:\Users\Mcx11\AppData\Roaming\Emby-Server\programdata\metadata\livetv\963ce62e77cdf87ad6b325ded955b3b5\metadata
2019-03-04 10:20:12.529 Info App: Deleting item, Type: LiveTvChannel, Name: DIY, Path: , Id: 542761
2019-03-04 10:20:12.529 Debug App: Deleting path C:\Users\Mcx11\AppData\Roaming\Emby-Server\programdata\metadata\livetv\3cf98e16c9b89c6d94ba37d48feb9abf\metadata
2019-03-04 10:20:12.545 Info App: Deleting item, Type: LiveTvChannel, Name: NASA, Path: , Id: 542762
2019-03-04 10:20:12.545 Debug App: Deleting path C:\Users\Mcx11\AppData\Roaming\Emby-Server\programdata\metadata\livetv\9a0bc344c5f9942a6de8a7d271f12f07\metadata
2019-03-04 10:20:12.561 Info App: Deleting item, Type: LiveTvChannel, Name: CBSSN, Path: , Id: 542763
2019-03-04 10:20:12.561 Debug App: Deleting path C:\Users\Mcx11\AppData\Roaming\Emby-Server\programdata\metadata\livetv\f9addcfee04824d56d3ae1492879e5fe\metadata
2019-03-04 10:20:12.576 Info App: Deleting item, Type: LiveTvChannel, Name: CNNI, Path: , Id: 542764
2019-03-04 10:20:12.576 Debug App: Deleting path C:\Users\Mcx11\AppData\Roaming\Emby-Server\programdata\metadata\livetv\99936345fec533d9bfdf3c25e9637851\metadata
2019-03-04 10:20:12.607 Info App: Deleting item, Type: LiveTvChannel, Name: COOK, Path: , Id: 542765

So it looks to me like the refresh has been running all along but there are probably certain times of the day when ServerWMC returns 0 channels and 0 programs. Why, I don't know, you may have to look at ServerWMC logs to find the answer to that question.

 

Is it possible something was offline and serverwmc was unable to reach wmc at that time?

 

You could also consider adjusting the schedule of the scheduled task to run at a specific time when you know everything will be available.

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I adjusted the time to start at 6am every morning and on application startup.

My network and internet connectivity has been fine so I'm confused by this.
But on a side note: Since I run schedule direct on MCE and now schedule direct is running natively in emby, is it possible that they are tripping on each other?
(it's all on one pc, windows 7....).

 

on a peculiar thing... using emby web app, the guide is now blank. Channel, Programs, Schedules are populated.... around 10:05 pm...
I looked in the log but couldn't find anything...
Suggestion?

embyserver.txt

Edited by bflagg
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I don't see any obvious problem here but i notice a guide refresh is happening so i would suggest trying once that is finished. thanks.

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