stn17570 0 Posted February 15, 2019 Share Posted February 15, 2019 I'm trying to download the app to my fire tv box but every time I try it says purchase failure on fire tv please try again. I'm in the UK.any ideas? Many thanks Link to comment Share on other sites More sharing options...
Luke 37161 Posted February 15, 2019 Share Posted February 15, 2019 Hi, so you haven't installed the app yet, right? Link to comment Share on other sites More sharing options...
stn17570 0 Posted February 15, 2019 Author Share Posted February 15, 2019 That's right, for whatever reason it just won't let me, I can download other apps to the fire tv box but not this one. It says it's a free app but when I try to install it says purchase failure please try again Link to comment Share on other sites More sharing options...
Luke 37161 Posted February 15, 2019 Share Posted February 15, 2019 Are you behind a VPN by any chance? Link to comment Share on other sites More sharing options...
ebr 14947 Posted February 15, 2019 Share Posted February 15, 2019 Also, can you please confirm the exact name of the app you are installing? Link to comment Share on other sites More sharing options...
maegibbons 1267 Posted February 17, 2019 Share Posted February 17, 2019 That's right, for whatever reason it just won't let me, I can download other apps to the fire tv box but not this one. It says it's a free app but when I try to install it says purchase failure please try againStrange. Never had a problem with installing in the uk. It is the emby android tv app that you are trying to install? Does it give you the version of the app on the detail screen? Krs Mark Link to comment Share on other sites More sharing options...
CBers 6779 Posted February 17, 2019 Share Posted February 17, 2019 @@stn17570 Do you have a payment option enabled on your Amazon account? Just wondering if that's the problem. Link to comment Share on other sites More sharing options...
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