no stream video

[Ren888 5]

Hello . I have a problem with my android devices. I have no pictures, only audio. The video is active in play but no video stream. I have a phone with android kitkat 4.4.2 and tablette archos marshmallow 6.0

Edited February 9, 2019 by Ren888

[Luke 37272]

Hi there, let's look at an example. Please attach the information requested in how to report a problem:

https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/?view=getnewpost

Thanks.

[Ren888 5]

I'm coming back to you because I can not find the setting option on my mobile devices. this option is only available on my computer. So, how to do ?

[Luke 37272]

HI, what setting option?  I'm asking you to discuss an example and then attach the logs requested in the link above. Thanks.

[Ren888 5]

These apps have the option to send an app log to us electronically.  You enter the settings page and turn on the "Debug Options".  Now there will be a new tile on your home page settings row labelled "Send Log".  Reproduce your problem and then use this button to send the log.  Then add the following information to your report in the forum:

 

 

here, he asks me to activate the debug mode. On my android I do not have the ability to access the settings. I do not understand how to do it. I beg you to excuse my ignorance.

[Luke 37272]

Hi, for now let's just start with server logging. thanks.