theAkran 1 Posted February 7, 2019 Share Posted February 7, 2019 A few dozen of my movies are not showing metadata or images since the latest update. Noticed XML metadata plugin was gone and a bunch of new plugins were added so I rectified that and tried re-scanning but that didn't solve anything. Log included. Thanks for any help. embyserver00.txt Link to comment Share on other sites More sharing options...
Luke 37361 Posted February 7, 2019 Share Posted February 7, 2019 Hi there, can you try refreshing the metadata on these titles? thanks. Link to comment Share on other sites More sharing options...
theAkran 1 Posted February 8, 2019 Author Share Posted February 8, 2019 I've tried refreshing the library and individual titles and neither is having an effect Link to comment Share on other sites More sharing options...
Luke 37361 Posted February 8, 2019 Share Posted February 8, 2019 can you please attach the emby server log from those attempts? Thanks ! Link to comment Share on other sites More sharing options...
theAkran 1 Posted February 8, 2019 Author Share Posted February 8, 2019 Sorry I thought that was already in my previous log. Here is a new log, I tried scanning for new/updated files, and searching for missing metadata on a single title, then on my movie library embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37361 Posted February 10, 2019 Share Posted February 10, 2019 @@theAkran, what is the folder structure for these movies? thanks ! Link to comment Share on other sites More sharing options...
theAkran 1 Posted February 10, 2019 Author Share Posted February 10, 2019 In a folder with the title and year (Ace.Ventura.Pet.Detective.1994 for example) with movie.xml and cover/backdrop art in the folder. Metadata and images are generated with a third-party app before I add them. All of these movies that are having issues were all displayed fine before the latest update, no real rhyme or reason to why certain movies are affected as far as I can tell. Link to comment Share on other sites More sharing options...
theAkran 1 Posted February 12, 2019 Author Share Posted February 12, 2019 Any ideas on why this has happened? Link to comment Share on other sites More sharing options...
Luke 37361 Posted February 13, 2019 Share Posted February 13, 2019 It's due to the 3.5 to 4.0 upgrade. It was a large release. Apologies for the disruption. Can you try the identify feature on Ace.Ventura.Pet.Detective.1994 ? Thanks. Link to comment Share on other sites More sharing options...
theAkran 1 Posted February 13, 2019 Author Share Posted February 13, 2019 Ace Ventura wasn't one of the movies with a problem, just used it as an example to my folder naming. But I've tried the identify feature on several movies and it comes up blank even if I include the IMDB code. Link to comment Share on other sites More sharing options...
Luke 37361 Posted February 13, 2019 Share Posted February 13, 2019 That might mean Moviedb does not have that Imdb Id in their database. Can you please try the MovieDb id? thanks. Link to comment Share on other sites More sharing options...
Happy2Play 8410 Posted February 13, 2019 Share Posted February 13, 2019 In a folder with the title and year (Ace.Ventura.Pet.Detective.1994 for example) with movie.xml and cover/backdrop art in the folder. Metadata and images are generated with a third-party app before I add them. All of these movies that are having issues were all displayed fine before the latest update, no real rhyme or reason to why certain movies are affected as far as I can tell. Can you show the contents of "D:\Movies\Bohemian.Rhapsody.2018" as parsing xml error are being thrown. Link to comment Share on other sites More sharing options...
theAkran 1 Posted February 13, 2019 Author Share Posted February 13, 2019 Tried using moviedb code, same thing. Here's what the folder looks like, as well as what's in the subs folder: Link to comment Share on other sites More sharing options...
Happy2Play 8410 Posted February 13, 2019 Share Posted February 13, 2019 (edited) @@Luke Why is the parser looking for filename.xml instead of movie.xml? But I do not see this behavior on my setup. 2019-02-08 13:23:07.423 Error App: Error parsing D:\Movies\Bohemian.Rhapsody.2018\Bohemian.Rhapsody.2018.1080p.BluRay.x264-SPARKS.xml Or is this do to items added to the database when the xml plugin was missing as mentioned in post #1? Edited February 13, 2019 by Happy2Play Link to comment Share on other sites More sharing options...
theAkran 1 Posted February 14, 2019 Author Share Posted February 14, 2019 I've always used movie.xml (and series.xml for TV). I can confirm that switching to Bohemian.Rhapsody.2018.1080p.BluRay.x264-SPARKS.xml made the metadata work (but still not detecting cover/backdrop art). I'd rather not have to do this for every title though. Link to comment Share on other sites More sharing options...
Happy2Play 8410 Posted February 14, 2019 Share Posted February 14, 2019 I've tried refreshing the library and individual titles and neither is having an effect Which Refresh option did you choose? Link to comment Share on other sites More sharing options...
theAkran 1 Posted February 14, 2019 Author Share Posted February 14, 2019 I've tried all of them Link to comment Share on other sites More sharing options...
Happy2Play 8410 Posted February 14, 2019 Share Posted February 14, 2019 Only other thing I can think of is removing a Movie that you are seeing this issue on, perform a library scan to insure it is removed from the database, then re-add it and perform another library scan to see if the same thing happens. Link to comment Share on other sites More sharing options...
theAkran 1 Posted February 14, 2019 Author Share Posted February 14, 2019 Ok I've tried that, no change Link to comment Share on other sites More sharing options...
One2Go 98 Posted February 14, 2019 Share Posted February 14, 2019 I have had some wrong identifying of movies and had to do this: Remove movie from library. Scan library and look in the web app if it is gone. Power OFF PC Power ON PC Rescan the library and check if movie was added I had to power cycle the PC because sometimes it would add it and sometimes no changes. When power cycling the PC it would always add it correctly. Link to comment Share on other sites More sharing options...
Luke 37361 Posted February 14, 2019 Share Posted February 14, 2019 Tried using moviedb code, same thing. Here's what the folder looks like, as well as what's in the subs folder: bohemian.rhapsody.folder.pngsubs.folder.png Can you provide the server log from this attempt? Thanks. Link to comment Share on other sites More sharing options...
theAkran 1 Posted February 14, 2019 Author Share Posted February 14, 2019 Here is a copy of the log after trying themoviedb identify search. There is only an option for IMDB code so am I just supposed to put themoviedb code there? Could be doing it wrong I guess But some of the titles with issues were added in 2013. I shouldn't need to identify titles that have been in my library without any issues for 6 years. embyserver - Copy.txt Link to comment Share on other sites More sharing options...
Happy2Play 8410 Posted February 14, 2019 Share Posted February 14, 2019 (edited) Here is a copy of the log after trying themoviedb identify search. There is only an option for IMDB code so am I just supposed to put themoviedb code there? Could be doing it wrong I guess But some of the titles with issues were added in 2013. I shouldn't need to identify titles that have been in my library without any issues for 6 years. Can you provide a screenshot of this. But it sounds like something went wrong in the migration to v4 as none of the troubleshooting steps appear to be doing anything. Have you tried creating a new library and moving an affected item to that new library? Edited February 14, 2019 by Happy2Play 1 Link to comment Share on other sites More sharing options...
theAkran 1 Posted February 15, 2019 Author Share Posted February 15, 2019 (edited) I just tried creating a new movie library with one of the affected titles, no difference. Is there going to be a fix for trying to read filename.xml instead of movie.xml or do I need to rename every single xml I have? And any idea why it isn't at least finding the cover/backdrop art? Edited February 15, 2019 by theAkran Link to comment Share on other sites More sharing options...
Happy2Play 8410 Posted February 15, 2019 Share Posted February 15, 2019 I just tried creating a new movie library with one of the affected titles, no difference. Is there going to be a fix for trying to read filename.xml instead of movie.xml or do I need to rename every single xml I have? And any idea why it isn't at least finding the cover/backdrop art? The issue is why is your system doing this as mine reads my movie.xml. Looking at the image, did you delete the provider plugins (OMDB, MovieDB, TVDB)? Looks like I may need to test removing plugins. Link to comment Share on other sites More sharing options...
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