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Occasionally stuck in playback

Playback cache

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#1 juebanlin OFFLINE  

juebanlin

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Posted 01 February 2019 - 03:41 AM

Play pause, no prompt.
This problem has not been solved for a long time, from the previous 3.5 to 4.0 versions of this problem, in the state of the Internet, this problem often occurs.
 
This should not be a problem for the server, because the server has already completed the transcoding schedule ahead of time.
 
The problem seems to be that the client has not pre-cached the data when playing, which results in a bit of network jitter and stuck the playing. The experience is very bad. If the client switches the bit rate, the cache should be reset. The length of cached data is best configurable by time.
 
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Another problem is that on the client side of the mobile phone, when you enter the playback interface, the first sliding volume will be adjusted to the maximum volume. The correct posture should be to show the percentage or progress of the adjustment value without volume adjustment during the sliding process, and to set the final volume after the sliding is loosened.

Edited by juebanlin, 01 February 2019 - 04:51 AM.


#2 Luke OFFLINE  

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Posted 01 February 2019 - 12:30 PM

Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !



#3 Luke OFFLINE  

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Posted 01 February 2019 - 12:31 PM

 

 

 the first sliding volume will be adjusted to the maximum volume.

 

This is resolved in the latest update to the app. Thanks.



#4 tomimc OFFLINE  

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Posted 04 February 2019 - 12:30 PM

sometimes i have some problem like the first post. Playback stuck in webplayer or any app, transcode is completed and dashboard say user is playing ok but the time in the dashboard is in loop like 23:03 - 23:04 - 23:05 - 23:06 - 23:07: 23:08 - 23:04 ,05,06,07,08 and again 03,04,05..., log saying nothing relevant.



#5 Luke OFFLINE  

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Posted 04 February 2019 - 02:56 PM

sometimes i have some problem like the first post. Playback stuck in webplayer or any app, transcode is completed and dashboard say user is playing ok but the time in the dashboard is in loop like 23:03 - 23:04 - 23:05 - 23:06 - 23:07: 23:08 - 23:04 ,05,06,07,08 and again 03,04,05..., log saying nothing relevant.

 

Hi there @tomimc, we're happy to help. Please see how to report a media playback issue. thanks !






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