Quicksync encoding error

[Azebra 0]

Hello. I'm new to Emby... just started using for the first time this month and overall happy. I do have one problem and I really tried googling and doing research but I just can't figure out what to do... my problem is when I use my iphone or windows 10 pc to cast Emby some movies and tv shows work flawlessly no problems, no lag, works great. Some files just pop up with the background pic and loading wheels as if its about to cast but then it stops and does't play and Emby asks me to play something else.

 

 

I would share any info you need just need to know how and what to do. Thank you in advanced I hope I can solve this because I love Emby so far.

[Luke 37365]

Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !

[Azebra 0]

Hello. I ended up converting the file via emby which worked perfectly... it was able to chromecast with no issues...

 

but still concerned and curious on why some files do this? Log files are HUGE. Do I just copy and paste lol?

 

edit: nvm doing it now! 

 

 

 

 

2019-01-31 14:39:09.627
Application version: 4.0.1.0

http://192.168.0.10:8096/emby/videos/19298/stream.mkv?DeviceId=TGl2aW5nIFJvb20gVFY1&MediaSourceId=65d43e53d468852d263084c18e67964b&VideoCodec=h264,vp8&AudioCodec=ac3,aac,mp3,opus,flac,vorbis&VideoBitrate=30000000&AudioBitrate=320000&PlaySessionId=c8482a9a25da408cb68c1d626f84b767&api_key=52b2105990ed42b3905f5d693420c564&AudioStreamIndex=1&SubtitleMethod=Encode&TranscodingMaxAudioChannels=6&CopyTimestamps=true&h264-profile=high,main,baseline,constrainedbaseline&h264-level=42&aac-audiochannels=2&TranscodeReasons=VideoCodecNotSupported&allowVideoStreamCopy=false&allowAudioStreamCopy=false

{"Protocol":"File","Id":"65d43e53d468852d263084c18e67964b","Path":"C:\\Users\\DeDe\\Downloads\\Movies & TV\\Movies\\5\\Final Destination 3 2006\\Final Destination 3 2006.mkv","Type":"Default","Container":"mkv","Size":1719566521,"Name":"Final Destination 3 2006","IsRemote":false,"RunTimeTicks":55707620000,"ReadAtNativeFramerate":false,"DiscardCorruptPts":false,"FillWallClockDts":false,"IgnoreDts":false,"IgnoreIndex":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":true,"MediaStreams":[{"Codec":"hevc","TimeBase":"1/1000","CodecTimeBase":"1001/24000","VideoRange":"SDR","DisplayTitle":"1080p HEVC","IsInterlaced":false,"BitRate":2469416,"RefFrames":1,"IsDefault":true,"IsForced":false,"Height":816,"Width":1920,"AverageFrameRate":23.9760246,"RealFrameRate":23.9760246,"Profile":"Main 10","Type":"Video","AspectRatio":"2.35:1","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"PixelFormat":"yuv420p10le","Level":120,"IsAnamorphic":false},{"Codec":"aac","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"1/48000","DisplayTitle":"Eng AAC 5.1","IsInterlaced":false,"ChannelLayout":"5.1","BitRate":320000,"Channels":6,"SampleRate":48000,"IsDefault":false,"IsForced":false,"Profile":"LC","Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"aac","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"1/48000","DisplayTitle":"Eng AAC stereo","IsInterlaced":false,"ChannelLayout":"stereo","BitRate":192000,"Channels":2,"SampleRate":48000,"IsDefault":false,"IsForced":false,"Profile":"HE-AAC","Type":"Audio","Index":2,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"DVDSUB","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Eng","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":3,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"DVDSUB","Language":"ara","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Ara","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":4,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"DVDSUB","Language":"chi","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Chi","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":5,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"DVDSUB","Language":"cze","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Cze","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":6,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"DVDSUB","Language":"heb","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Heb","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":7,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"DVDSUB","Language":"hun","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Hun","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":8,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"DVDSUB","Language":"pol","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Pol","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":9,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"DVDSUB","Language":"por","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Por","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":10,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"DVDSUB","Language":"ger","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Ger","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":11,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"DVDSUB","Language":"rus","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Rus","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":12,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"DVDSUB","Language":"spa","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Spa","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":13,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"DVDSUB","Language":"tha","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Tha","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":14,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"DVDSUB","Language":"tur","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Tur","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":15,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"DVDSUB","Language":"ger","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Ger","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":16,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"DVDSUB","Language":"chi","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Chi","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":17,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0}],"Formats":[],"Bitrate":2469416,"RequiredHttpHeaders":{}}

User policy for Kyle: EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True

Affected codecs:
>>>>>> QuickSync Intel® HD Graphics - H.264 (AVC)
Adapter #0: 'Intel® HD Graphics' Id:338 (Driver: 655378.660013, Vendor: 32902)
Frame Sizes: 32x32...1920x1088 - Width Alignment: 2 - Height Alignment: 2
Color Formats: NV12, P010LE, QSV
Profiles: Baseline Profile (Level 5.2), Main Profile (Level 5.2), High Profile (Level 5.2), Constrained Baseline Profile (Level 5.2)


>>>>>> FindVideoDecoder - MediaType: hevc, Mode: 1
Info FindVideoDecoder - Checking: 'Automatic software decoder' (Priority: 0)
Info FindVideoDecoder - Check successful - selecting 'Automatic software decoder'

>>>>>> FindVideoEncoder - Media: h264, UseHardwareCodecs: True, Mode: 1
Info FindVideoEncoder - Checking: 'QuickSync Intel® HD Graphics - H.264 (AVC)' (Priority: 30)
Info Encoder supports input stream
Info FindVideoEncoder - Check successful - selecting 'QuickSync Intel® HD Graphics - H.264 (AVC)'

>>>>>> FindVideoDecoder - MediaType: hevc, Mode: 1
Info FindVideoDecoder - Checking: 'Automatic software decoder' (Priority: 0)
Info FindVideoDecoder - Check successful - selecting 'Automatic software decoder'

>>>>>> FindVideoEncoder - Media: h264, UseHardwareCodecs: True, Mode: 1
Info FindVideoEncoder - Checking: 'QuickSync Intel® HD Graphics - H.264 (AVC)' (Priority: 30)
Info Encoder supports input stream
Info FindVideoEncoder - Check successful - selecting 'QuickSync Intel® HD Graphics - H.264 (AVC)'

C:\Users\DeDe\AppData\Roaming\Emby-Server\system\ffmpeg.exe -f matroska -i file:"C:\Users\DeDe\Downloads\Movies & TV\Movies\5\Final Destination 3 2006\Final Destination 3 2006.mkv" -map 0:0 -map 0:1 -map -0:s -c:v:0 h264_qsv -force_key_frames "expr:gte(t,n_forced*5)" -copyts -avoid_negative_ts disabled -start_at_zero -b:v:0 4938832 -maxrate 4938832 -bufsize 9877664 -preset veryfast -profile high -level 4.1 -look_ahead 0 -vsync -1 -map_metadata -1 -map_chapters -1 -threads 0 -codec:a:0 ac3 -metadata:s:a:0 language=eng -disposition:a:0 default -ac:a:0 6 -ab:a:0 320000 -ar:a:0 48000 -y "C:\Users\DeDe\AppData\Roaming\Emby-Server\programdata\transcoding-temp\a4551510189c0d5182845726240f1eb7.mkv"

ffmpeg version 4.0.2-emby_2018_12_09-g5abbb1430d+238 Copyright © 2000-2018 the FFmpeg developers
built with gcc 8.2.1 (Rev1, Built by MSYS2 project) 20181207
configuration: --disable-autodetect --enable-amf --enable-bzlib --enable-cuda --enable-cuvid --enable-d3d11va --enable-dxva2 --enable-iconv --enable-lzma --enable-nvenc --enable-zlib --enable-sdl2 --disable-debug --enable-ffnvcodec --enable-nvdec --enable-gmp --enable-libmp3lame --enable-libopus --enable-libvorbis --enable-libvpx --enable-libx264 --enable-fontconfig --enable-libass --enable-libbluray --enable-libfreetype --enable-libmfx --enable-libmysofa --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libsnappy --enable-libsoxr --enable-libspeex --enable-libtheora --enable-libtwolame --enable-libvidstab --enable-libvo-amrwbenc --enable-libwavpack --enable-libwebp --enable-libxml2 --enable-libzimg --enable-libshine --enable-gpl --enable-avisynth --enable-libxvid --enable-libaom --enable-version3 --enable-libzvbi --enable-gnutls --extra-cflags=-DLIBTWOLAME_STATIC --extra-libs=-lstdc++ --extra-cflags=-DLIBXML_STATIC --extra-libs=-liconv
libavutil 56. 14.100 / 56. 14.100
libavcodec 58. 18.100 / 58. 18.100
libavformat 58. 12.100 / 58. 12.100
libavdevice 58. 3.100 / 58. 3.100
libavfilter 7. 16.100 / 7. 16.100
libswscale 5. 1.100 / 5. 1.100
libswresample 3. 1.100 / 3. 1.100
libpostproc 55. 1.100 / 55. 1.100
Input #0, matroska,webm, from 'file:C:\Users\DeDe\Downloads\Movies & TV\Movies\5\Final Destination 3 2006\Final Destination 3 2006.mkv':
Metadata:
title : Final Destination 3
encoder : libebml v1.3.3 + libmatroska v1.4.4
creation_time : 2016-06-19T18:24:18.000000Z
Duration: 01:32:50.76, start: 0.000000, bitrate: 2469 kb/s
Chapter #0:0: start 0.000000, end 155.572000
Metadata:
title : Chapter 1-Do You Believe In Fortunes?
Chapter #0:1: start 155.572000, end 242.867000
Metadata:
title : Chapter 2-High Die
Chapter #0:2: start 242.867000, end 562.687000
Metadata:
title : Chapter 3-Take A Shot Of This
Chapter #0:3: start 562.687000, end 873.706000
Metadata:
title : Chapter 4-Meet You At The End
Chapter #0:4: start 873.706000, end 1287.286000
Metadata:
title : Chapter 5-The Vision
Chapter #0:5: start 1287.286000, end 1582.414000
Metadata:
title : Chapter 6-It's Happened Before
Chapter #0:6: start 1582.414000, end 2291.122000
Metadata:
title : Chapter 7-Beds Are Burning
Chapter #0:7: start 2291.122000, end 2683.680000
Metadata:
title : Chapter 8-Take A Dirt Nap
Chapter #0:8: start 2683.680000, end 2985.983000
Metadata:
title : Chapter 9-Turn Around, Look At Me
Chapter #0:9: start 2985.983000, end 3153.775000
Metadata:
title : Chapter 10-The Clues
Chapter #0:10: start 3153.775000, end 3342.339000
Metadata:
title : Chapter 11-Just Win, Baby
Chapter #0:11: start 3342.339000, end 3831.452000
Metadata:
title : Chapter 12-Death Renovates
Chapter #0:12: start 3831.452000, end 3973.177000
Metadata:
title : Chapter 13-A Utilitarian Choice
Chapter #0:13: start 3973.177000, end 4276.981000
Metadata:
title : Chapter 14-Who's Next
Chapter #0:14: start 4276.981000, end 4674.294000
Metadata:
title : Chapter 15-Liberty Or Death?
Chapter #0:15: start 4674.294000, end 4798.001000
Metadata:
title : Chapter 16-McKinley's Fireworks
Chapter #0:16: start 4798.001000, end 5228.848000
Metadata:
title : Chapter 17-End Of The Line
Chapter #0:17: start 5228.848000, end 5570.762000
Metadata:
title : Chapter 18-End Credits
Stream #0:0: Video: hevc (Main 10), yuv420p10le(tv), 1920x816, SAR 1:1 DAR 40:17, 23.98 fps, 23.98 tbr, 1k tbn, 23.98 tbc (default)
Metadata:
BPS : 2000394
BPS-eng : 2000394
DURATION : 01:32:50.690000000
DURATION-eng : 01:32:50.690000000
NUMBER_OF_FRAMES: 133563
NUMBER_OF_FRAMES-eng: 133563
NUMBER_OF_BYTES : 1392947489
NUMBER_OF_BYTES-eng: 1392947489
_STATISTICS_WRITING_APP: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-06-19 18:24:18
_STATISTICS_WRITING_DATE_UTC-eng: 2016-06-19 18:24:18
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:1(eng): Audio: aac (LC), 48000 Hz, 5.1, fltp
Metadata:
BPS : 337058
BPS-eng : 337058
DURATION : 01:32:50.687000000
DURATION-eng : 01:32:50.687000000
NUMBER_OF_FRAMES: 261126
NUMBER_OF_FRAMES-eng: 261126
NUMBER_OF_BYTES : 234706003
NUMBER_OF_BYTES-eng: 234706003
_STATISTICS_WRITING_APP: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
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_STATISTICS_WRITING_DATE_UTC: 2016-06-19 18:24:18
_STATISTICS_WRITING_DATE_UTC-eng: 2016-06-19 18:24:18
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:2(eng): Audio: aac (HE-AAC), 48000 Hz, stereo, fltp
Metadata:
BPS : 51534
BPS-eng : 51534
DURATION : 01:32:50.731000000
DURATION-eng : 01:32:50.731000000
NUMBER_OF_FRAMES: 130564
NUMBER_OF_FRAMES-eng: 130564
NUMBER_OF_BYTES : 35885261
NUMBER_OF_BYTES-eng: 35885261
_STATISTICS_WRITING_APP: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-06-19 18:24:18
_STATISTICS_WRITING_DATE_UTC-eng: 2016-06-19 18:24:18
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:3(eng): Subtitle: dvd_subtitle, 1920x1080
Metadata:
BPS : 6286
BPS-eng : 6286
DURATION : 01:32:02.881000000
DURATION-eng : 01:32:02.881000000
NUMBER_OF_FRAMES: 1223
NUMBER_OF_FRAMES-eng: 1223
NUMBER_OF_BYTES : 4339651
NUMBER_OF_BYTES-eng: 4339651
_STATISTICS_WRITING_APP: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-06-19 18:24:18
_STATISTICS_WRITING_DATE_UTC-eng: 2016-06-19 18:24:18
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:4(ara): Subtitle: dvd_subtitle, 1920x1080
Metadata:
BPS : 4250
BPS-eng : 4250
DURATION : 01:26:34.262000000
DURATION-eng : 01:26:34.262000000
NUMBER_OF_FRAMES: 940
NUMBER_OF_FRAMES-eng: 940
NUMBER_OF_BYTES : 2759478
NUMBER_OF_BYTES-eng: 2759478
_STATISTICS_WRITING_APP: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-06-19 18:24:18
_STATISTICS_WRITING_DATE_UTC-eng: 2016-06-19 18:24:18
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:5(chi): Subtitle: dvd_subtitle, 1920x1080
Metadata:
BPS : 5776
BPS-eng : 5776
DURATION : 01:32:10.017000000
DURATION-eng : 01:32:10.017000000
NUMBER_OF_FRAMES: 955
NUMBER_OF_FRAMES-eng: 955
NUMBER_OF_BYTES : 3992788
NUMBER_OF_BYTES-eng: 3992788
_STATISTICS_WRITING_APP: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-06-19 18:24:18
_STATISTICS_WRITING_DATE_UTC-eng: 2016-06-19 18:24:18
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:6(cze): Subtitle: dvd_subtitle, 1920x1080
Metadata:
BPS : 4601
BPS-eng : 4601
DURATION : 01:32:10.017000000
DURATION-eng : 01:32:10.017000000
NUMBER_OF_FRAMES: 941
NUMBER_OF_FRAMES-eng: 941
NUMBER_OF_BYTES : 3180648
NUMBER_OF_BYTES-eng: 3180648
_STATISTICS_WRITING_APP: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-06-19 18:24:18
_STATISTICS_WRITING_DATE_UTC-eng: 2016-06-19 18:24:18
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:7(heb): Subtitle: dvd_subtitle, 1920x1080
Metadata:
BPS : 5025
BPS-eng : 5025
DURATION : 01:26:34.262000000
DURATION-eng : 01:26:34.262000000
NUMBER_OF_FRAMES: 940
NUMBER_OF_FRAMES-eng: 940
NUMBER_OF_BYTES : 3263030
NUMBER_OF_BYTES-eng: 3263030
_STATISTICS_WRITING_APP: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-06-19 18:24:18
_STATISTICS_WRITING_DATE_UTC-eng: 2016-06-19 18:24:18
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:8(hun): Subtitle: dvd_subtitle, 1920x1080
Metadata:
BPS : 4145
BPS-eng : 4145
DURATION : 01:26:15.661000000
DURATION-eng : 01:26:15.661000000
NUMBER_OF_FRAMES: 1103
NUMBER_OF_FRAMES-eng: 1103
NUMBER_OF_BYTES : 2681929
NUMBER_OF_BYTES-eng: 2681929
_STATISTICS_WRITING_APP: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
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_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:9(pol): Subtitle: dvd_subtitle, 1920x1080
Metadata:
BPS : 3902
BPS-eng : 3902
DURATION : 01:31:51.666000000
DURATION-eng : 01:31:51.666000000
NUMBER_OF_FRAMES: 726
NUMBER_OF_FRAMES-eng: 726
NUMBER_OF_BYTES : 2688693
NUMBER_OF_BYTES-eng: 2688693
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_STATISTICS_WRITING_APP-eng: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-06-19 18:24:18
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_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:10(por): Subtitle: dvd_subtitle, 1920x1080
Metadata:
BPS : 5048
BPS-eng : 5048
DURATION : 01:32:10.017000000
DURATION-eng : 01:32:10.017000000
NUMBER_OF_FRAMES: 932
NUMBER_OF_FRAMES-eng: 932
NUMBER_OF_BYTES : 3489468
NUMBER_OF_BYTES-eng: 3489468
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_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:11(ger): Subtitle: dvd_subtitle, 1920x1080
Metadata:
BPS : 3955
BPS-eng : 3955
DURATION : 01:26:16.243000000
DURATION-eng : 01:26:16.243000000
NUMBER_OF_FRAMES: 732
NUMBER_OF_FRAMES-eng: 732
NUMBER_OF_BYTES : 2559268
NUMBER_OF_BYTES-eng: 2559268
_STATISTICS_WRITING_APP: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-06-19 18:24:18
_STATISTICS_WRITING_DATE_UTC-eng: 2016-06-19 18:24:18
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:12(rus): Subtitle: dvd_subtitle, 1920x1080
Metadata:
BPS : 5060
BPS-eng : 5060
DURATION : 01:32:10.017000000
DURATION-eng : 01:32:10.017000000
NUMBER_OF_FRAMES: 943
NUMBER_OF_FRAMES-eng: 943
NUMBER_OF_BYTES : 3497956
NUMBER_OF_BYTES-eng: 3497956
_STATISTICS_WRITING_APP: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-06-19 18:24:18
_STATISTICS_WRITING_DATE_UTC-eng: 2016-06-19 18:24:18
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:13(spa): Subtitle: dvd_subtitle, 1920x1080
Metadata:
BPS : 4831
BPS-eng : 4831
DURATION : 01:26:16.536000000
DURATION-eng : 01:26:16.536000000
NUMBER_OF_FRAMES: 957
NUMBER_OF_FRAMES-eng: 957
NUMBER_OF_BYTES : 3126531
NUMBER_OF_BYTES-eng: 3126531
_STATISTICS_WRITING_APP: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-06-19 18:24:18
_STATISTICS_WRITING_DATE_UTC-eng: 2016-06-19 18:24:18
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:14(tha): Subtitle: dvd_subtitle, 1920x1080
Metadata:
BPS : 4787
BPS-eng : 4787
DURATION : 01:26:34.262000000
DURATION-eng : 01:26:34.262000000
NUMBER_OF_FRAMES: 941
NUMBER_OF_FRAMES-eng: 941
NUMBER_OF_BYTES : 3108470
NUMBER_OF_BYTES-eng: 3108470
_STATISTICS_WRITING_APP: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-06-19 18:24:18
_STATISTICS_WRITING_DATE_UTC-eng: 2016-06-19 18:24:18
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:15(tur): Subtitle: dvd_subtitle, 1920x1080
Metadata:
BPS : 5126
BPS-eng : 5126
DURATION : 01:26:34.262000000
DURATION-eng : 01:26:34.262000000
NUMBER_OF_FRAMES: 938
NUMBER_OF_FRAMES-eng: 938
NUMBER_OF_BYTES : 3328637
NUMBER_OF_BYTES-eng: 3328637
_STATISTICS_WRITING_APP: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-06-19 18:24:18
_STATISTICS_WRITING_DATE_UTC-eng: 2016-06-19 18:24:18
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:16(ger): Subtitle: dvd_subtitle, 1920x1080
Metadata:
BPS : 6852
BPS-eng : 6852
DURATION : 01:32:11.681000000
DURATION-eng : 01:32:11.681000000
NUMBER_OF_FRAMES: 1259
NUMBER_OF_FRAMES-eng: 1259
NUMBER_OF_BYTES : 4738135
NUMBER_OF_BYTES-eng: 4738135
_STATISTICS_WRITING_APP: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-06-19 18:24:18
_STATISTICS_WRITING_DATE_UTC-eng: 2016-06-19 18:24:18
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:17(chi): Subtitle: dvd_subtitle, 1920x1080
Metadata:
BPS : 10379
BPS-eng : 10379
DURATION : 01:27:11.757000000
DURATION-eng : 01:27:11.757000000
NUMBER_OF_FRAMES: 1367
NUMBER_OF_FRAMES-eng: 1367
NUMBER_OF_BYTES : 6787996
NUMBER_OF_BYTES-eng: 6787996
_STATISTICS_WRITING_APP: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v9.1.0 ('Little Earthquakes') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-06-19 18:24:18
_STATISTICS_WRITING_DATE_UTC-eng: 2016-06-19 18:24:18
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Please use -profile:a or -profile:v, -profile is ambiguous
Stream mapping:
Stream #0:0 -> #0:0 (hevc (native) -> h264 (h264_qsv))
Stream #0:1 -> #0:1 (aac (native) -> ac3 (native))
Press [q] to stop, [?] for help
[h264_qsv @ 000002077bd2d680] Current pixel format is unsupported
[h264_qsv @ 000002077bd2d680] some encoding parameters are not supported by the QSV runtime. Please double check the input parameters.
Error initializing output stream 0:0 -- Error while opening encoder for output stream #0:0 - maybe incorrect parameters such as bit_rate, rate, width or height
Conversion failed!

Edited January 31, 2019 by Azebra

[Azebra 0]

Not sure if I'm sharing that right 

[Azebra 0]

I ended up converting 5 movies and now they all work great but still wondering what was wrong with original file? 

[Luke 37365]

Can you provide a copy of the original file? Thanks.

[Azebra 0]

Can you provide a copy of the original file? Thanks.

 

I cut and uploaded 20 seconds of opening here if that helps or should I PM link to movie file?

 

https://mega.nz/#!xug0TSYI!Sa6XJ5LXB2BaE0UMtYirflC2DfWnNeUHSTiehbbkIqE

[Luke 37365]

Did you verify the issue happens with the 20 second sample?

[Azebra 0]

Did you verify the issue happens with the 20 second sample?

 

sorry yes I just tested and same problem I was having before I converted. Chromecast attempts to play but fails.

[Azebra 0]

Did you verify the issue happens with the 20 second sample?

Hello. Just wondering if you had a chance to check it out yet.

 

Also having the same problem with these files... all work great with no problems but if I try to chromecast it loads the background picture and then fails and goes back to emby homescreen.

https://mega.nz/#F!BYVkQAyJ!Rxq5KJB9Oq1n55CbnOXWGg?cV1EgKQB

 

If I convert the files for TV via Emby they play perfectly with no issues.

 

Not sure what would cause this but very curious to know.

Edited February 3, 2019 by Azebra

[Luke 37365]

I have not yet, but i will get to this soon. thanks.

[softworkz 3353]

I ended up converting 5 movies and now they all work great but still wondering what was wrong with original file? 

 

That file is using a (10bit) color format that your Intel gpu does not support for encoding. That's why it falls back to software encoding.

 

This is small bit of a larger puzzle in the area of color conversion which will need some deeper analysis on our side.

I'm afraid, but this might need some time.

[softworkz 3353]

@@Azebra - Please retry with the next beta version as soon it's released

(not the current one as of writing, though...)

[Azebra 0]

@@Azebra - Please retry with the next beta version as soon it's released

(not the current one as of writing, though...)

Ok thank you. I will try when available.

[softworkz 3353]

The new beta is out...

[interman 13]

Has this been resolved? I am having the same problem. 

[Luke 37365]

This is a quick sync failure that we're looking into. Thanks.

[interman 13]

Thank you, Like. If there is anything I can do to help, contact me directly. 

[softworkz 3353]

@@Azebra @@interman - Please retry with the latest beta.

 

If it doesn't work, please post ffmpeg logs.

 

Thanks