ebr 14918 Posted January 24, 2019 Share Posted January 24, 2019 Hi. Did you confirm this? The playback of Frozen may be a red herring. Try just playing "Home" and then stopping. Then don't touch the Roku but see if your server is responding via the web. Link to comment Share on other sites More sharing options...
DiGecko 0 Posted January 24, 2019 Share Posted January 24, 2019 Yes, I tried few other titles, and so far it looks like Frozen is the only one that causing this, despite replacing the actual file with another one with different resolution and re scanning the library. Link to comment Share on other sites More sharing options...
ebr 14918 Posted January 24, 2019 Share Posted January 24, 2019 Yes, I tried few other titles, and so far it looks like Frozen is the only one that causing this, despite replacing the actual file with another one with different resolution and re scanning the library. So, when you did what I requested, there was no problem...? At what point, exactly, does the server appear to stop responding (because, as you noted, there are no playback references to Frozen in the log you posted so it can't really be playback of that item). Link to comment Share on other sites More sharing options...
DiGecko 0 Posted January 24, 2019 Share Posted January 24, 2019 (edited) A soon as I hit play for Frozen. The spinner wheel appears, but is motionless. Looking at the time stamp of my last attempt it happens as soon as I hit play on Frozen, the log just stops where request for playback should be. And server shows offline immediately - tested with Android app open at the same time. Edited January 24, 2019 by DiGecko Link to comment Share on other sites More sharing options...
Luke 37090 Posted January 24, 2019 Share Posted January 24, 2019 @@speechles would a 404 response from the .bif url cause any problem? 2019-01-24 11:46:49.353 Error HttpServer: Could not find handler for /emby/Videos/8442/index.bif 2019-01-24 11:46:49.358 Info HttpServer: HTTP Response 404 to 192.168.7.161. Time: 7ms. http://192.168.7.203:8096/emby/Videos/8442/index.bif?width=320&mediaSourceId=80b1f75c71bc1a328cbfdeda6b137a9b Link to comment Share on other sites More sharing options...
ebr 14918 Posted January 24, 2019 Share Posted January 24, 2019 @@speechles would a 404 response from the .bif url cause any problem? 2019-01-24 11:46:49.353 Error HttpServer: Could not find handler for /emby/Videos/8442/index.bif 2019-01-24 11:46:49.358 Info HttpServer: HTTP Response 404 to 192.168.7.161. Time: 7ms. http://192.168.7.203:8096/emby/Videos/8442/index.bif?width=320&mediaSourceId=80b1f75c71bc1a328cbfdeda6b137a9b No as that happens routinely. Also, the server is what is locking up, not the app... Link to comment Share on other sites More sharing options...
ebr 14918 Posted January 24, 2019 Share Posted January 24, 2019 I suspect an image. Does Frozen have any images in the folder with it? Can you delete them if so? Link to comment Share on other sites More sharing options...
Luke 37090 Posted January 24, 2019 Share Posted January 24, 2019 Also, the server is what is locking up, not the app... @@ebr How was that determined? Link to comment Share on other sites More sharing options...
DiGecko 0 Posted January 24, 2019 Share Posted January 24, 2019 (edited) No other files in the folder. I did remove images from the server from metadata menu and force refreshed metadata with re download of images. As soon as I tried to play it from roku - same issue happened. Attaching latest log. I am suspecting it's something with information that server keeps for the movie, but I cannot find actual folder for it on the drive to manually purge it. embyserver.txt Edited January 24, 2019 by DiGecko Link to comment Share on other sites More sharing options...
Luke 37090 Posted January 24, 2019 Share Posted January 24, 2019 @@ebr @@speechles so we have both a direct play and a transcode example of this happening, in case that helps. Link to comment Share on other sites More sharing options...
ebr 14918 Posted January 24, 2019 Share Posted January 24, 2019 @@ebr How was that determined? I am having similar issues. Ever since update to 4.0.1.0 every time I try to playback on Roku it crashes the server, so I have to go and restart it. Unfortunately, this is another case of two different people in this thread with completely different problems. Link to comment Share on other sites More sharing options...
Luke 37090 Posted January 24, 2019 Share Posted January 24, 2019 Ok i'm a little confused in that case, but as far as DiGecko's problem is concerned, i think that needs to be debugged in the app. Link to comment Share on other sites More sharing options...
ebr 14918 Posted January 24, 2019 Share Posted January 24, 2019 Ok i'm a little confused in that case, but as far as DiGecko's problem is concerned, i think that needs to be debugged in the app. DiGecko's issue is freezing the server. The app is also freezing up be we already know that is because all communications from the server have stopped. He stated that the server doesn't respond to anything after attempting to play that item and he has to restart. Link to comment Share on other sites More sharing options...
DiGecko 0 Posted January 24, 2019 Share Posted January 24, 2019 (edited) Sending logs from Roku at 4:44 pm, logged in user Media, from Living Room Roku Roku SG 3.0.134. Edited January 24, 2019 by DiGecko Link to comment Share on other sites More sharing options...
ebr 14918 Posted January 24, 2019 Share Posted January 24, 2019 Sending logs from Roku at 4:44 pm, logged in user Media, from Living Room Roku Roku SG 3.0.134. Thanks but, if you are only able to navigate by hitting "home" on the Roku after this happens, then we won't see anything in the log. Still, I'm pretty sure I know what is going on from the Roku end. It just isn't reacting well to the server "going away" in the middle of its process. We need to improve that but the best we will be able to do is kick you out or send you back to the sign in screen. Link to comment Share on other sites More sharing options...
DiGecko 0 Posted January 24, 2019 Share Posted January 24, 2019 Any advice on fixing the title not playing? We played it before dozens of times - my kid falls asleep to it a lot, so it's kind of important Again, I did try different rip of it with different resolution, that did not solve anything, I was deleting metadata from the server menu and deleting the item from the server menu too each time. Link to comment Share on other sites More sharing options...
Luke 37090 Posted January 25, 2019 Share Posted January 25, 2019 @@DiGecko it does look like your server is crashing. Question on that, are you able to get it to crash through any other means, like for instance, browsing around the web app? Link to comment Share on other sites More sharing options...
DiGecko 0 Posted January 25, 2019 Share Posted January 25, 2019 @@DiGecko it does look like your server is crashing. Question on that, are you able to get it to crash through any other means, like for instance, browsing around the web app? Tried in Chrome on multiple computers and in Android app - no issues at all, including the playback of Frozen. Link to comment Share on other sites More sharing options...
ebr 14918 Posted January 25, 2019 Share Posted January 25, 2019 If you "Edit Images" on that item in the web app, what images are there? I may be chasing a goose here but just want to be sure. Link to comment Share on other sites More sharing options...
DiGecko 0 Posted January 25, 2019 Share Posted January 25, 2019 If you "Edit Images" on that item in the web app, what images are there? I may be chasing a goose here but just want to be sure. They show up just fine, I tried deleting them from the web app and downloading alternative ones - no go. Link to comment Share on other sites More sharing options...
ebr 14918 Posted January 25, 2019 Share Posted January 25, 2019 what images are there? Link to comment Share on other sites More sharing options...
DiGecko 0 Posted January 25, 2019 Share Posted January 25, 2019 Primary, Logo, Thumb and Backdrop. Backdrop and Primary load fine when I go to select it on Roku. Link to comment Share on other sites More sharing options...
ebr 14918 Posted January 25, 2019 Share Posted January 25, 2019 If you delete the logo and don't allow the scanner to go get another one, does the problem still occur? If so, can you please request to play the item on Roku and then immediately grab the server log and post it here? Thanks. Link to comment Share on other sites More sharing options...
DiGecko 0 Posted January 25, 2019 Share Posted January 25, 2019 It started to load (about 6% of the progress bar, then server went down). Logs from Roku sent up user Media, at 12:04 or 05. Attaching the log from server too. embyserver.txt Link to comment Share on other sites More sharing options...
ebr 14918 Posted January 25, 2019 Share Posted January 25, 2019 Okay, sorry to ask you this again but can you please turn on the "Debug" logging level in your server then restart the server, then do that again and post the server log? We don't need the app log. Thanks. Link to comment Share on other sites More sharing options...
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