Restarted Emby Server, lost all TV Show User Information (Progress/Watched Shows, etc.)

[Robp2175 1]

I restarted my Emby server and now I have lost the user information such as which shows I have watched, etc.  All TV shows, movies, everything shows that they have not been watched. Again, all I did was restart Emby Server. Any suggestions?

[ebr 14983]

Hi.  Did you just upgrade?  Is a library scan running?

[Robp2175 1]

Unless it had automatically updated; NO, I did not. Server was just running a slow slow so I restarted it and then this happened. It has been like this for three days, so if a scan was running, it must have been completed by now.

[ebr 14983]

Hi. Your dashboard will tell you the version of the server, if a scan is running and also have a notification if it updated.

[Luke 37362]

Hi @@Robp2175, are you still having an issue? Can you try running a library scan and see if that helps? Thanks !

[Robp2175 1]

My apologies for not getting back to you. Busy life. A Library scan does not solve the issue and furthermore, everytime I restart the server, I lose all of my user statistics (watched shows, progress of a show I was watching, etc)  I am on Version 4.0.0.2

[Happy2Play 8410]

My apologies for not getting back to you. Busy life. A Library scan does not solve the issue and furthermore, everytime I restart the server, I lose all of my user statistics (watched shows, progress of a show I was watching, etc)  I am on Version 4.0.0.2

 

Please post a server log corresponding to this action.

[Luke 37362]

@@Robp2175, we're sorry to hear about your issue. Yes please attach an emby server log. You can learn how to do that here:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks !