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Dual audio videos do not play

dual audio

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#1 jaimedelano OFFLINE  

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Posted 29 December 2018 - 01:35 PM

All of my dual audio video files do not play.

I have the latest version of Emby app and server.

On the other hand, the web player works fine.


Edited by jaimedelano, 29 December 2018 - 01:37 PM.


#2 Luke OFFLINE  

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Posted 29 December 2018 - 01:39 PM

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !



#3 jaimedelano OFFLINE  

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Posted 29 December 2018 - 01:59 PM

Some video files do not play too (one audio track only).
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/storage/iptv/filmes/move/A Cabana da Morte.mp4':
  Metadata:
    major_brand     : isom
    minor_version   : 512
    compatible_brands: isomiso2avc1mp41
    encoder         : Lavf57.82.100
  Duration: 01:21:33.60, start: 0.000000, bitrate: 1033 kb/s
    Stream #0:0(por): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 1280x682 [SAR 1023:1024 DAR 15:8], 899 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 47.95 tbc (default)
    Metadata:
      handler_name    : VideoHandler
    Stream #0:1(por): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 128 kb/s (default)
    Metadata:
      handler_name    : SoundHandler



#4 Luke OFFLINE  

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Posted 29 December 2018 - 02:04 PM

Can you please attach the complete information requested above? thanks !



#5 jaimedelano OFFLINE  

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Posted 29 December 2018 - 02:42 PM

Now I guess the issue is not related to multiple audio tracks as some videos with just one audio track do not play too.

 

 

 

Attached Files



#6 Luke OFFLINE  

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Posted 29 December 2018 - 03:35 PM

Hi there, can you please update to the latest version of Emby Server?



#7 jaimedelano OFFLINE  

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Posted 29 December 2018 - 04:00 PM

Is not v3.4.1.0 the latest version of Emby Server for Docker?
I have another server (v3.6.0.81 beta) with the same problem.



#8 jaimedelano OFFLINE  

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Posted 29 December 2018 - 04:09 PM

Please check the log file from Emby Server v3.6.0.81 beta

 

 

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#9 Luke OFFLINE  

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Posted 29 December 2018 - 04:10 PM

The latest stable is 3.5.3, so you could have done that, or the beta. What happened with the beta? Thanks.



#10 jaimedelano OFFLINE  

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Posted 29 December 2018 - 04:43 PM

Emby Server v3.6.0.81 beta can't play some video files including the same aforementioned files.
1 - How can I upgrade my Emby container to v3.5.3?
docker pull emby/embyserver:latest does not download the latest version
2 - Please move this topic to correct forum: Android Mobile




#11 Luke OFFLINE  

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Posted 29 December 2018 - 04:45 PM

You cannot go backwards from 3.6 to 3.5, so now that you're on 3.6, let's look at what's going on. Thanks.



#12 Luke OFFLINE  

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Posted 29 December 2018 - 04:46 PM

Was there an ffmpeg log? can you please attach that as well? Thanks.



#13 jaimedelano OFFLINE  

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Posted 29 December 2018 - 07:16 PM

There are not any FFmpeg logs regarding these attempts to play the video.


Edited by jaimedelano, 29 December 2018 - 07:26 PM.


#14 Luke OFFLINE  

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Posted 29 December 2018 - 11:14 PM

Is it possible to provide a sample video for testing? thanks.



#15 jaimedelano OFFLINE  

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Posted 30 December 2018 - 01:38 PM

http://prx6.spotifli.../vod/Horror.mp4

http://prx6.spotifli...Realityhigh.mp4


Edited by jaimedelano, 30 December 2018 - 01:46 PM.


#16 Luke OFFLINE  

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Posted 30 December 2018 - 09:35 PM

Are you sure these are the right samples? I downloaded the first one and it only has a single audio track, and I had no problems playing it in our mobile android app. thanks.



#17 jaimedelano OFFLINE  

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Posted 30 December 2018 - 10:16 PM

Sorry. The bug is not related to multiple audio tracks.

I found out that the error occurs with files in a network folder (NFS). Local video files play fine.

Some videos in this NFS share play fine but others don't.

 

Please check this log lines
 

It plays OK (local file)

2018-12-30 23:12:56.006 Info HttpResultFactory: Setting range response values for /storage/www/Realityhigh.mp4.
RangeRequest: bytes=0- Content-Length: 1078884969, Content-Range: bytes 0-1078884968/1078884969

 

Doesn't play (NFS mount)

2018-12-31 00:04:32.838 Info HttpResultFactory: Setting range response values for /storage/iptv/filmes/move/#Realityhigh.mp4.
RangeRequest: bytes=0- Content-Length: 62, Content-Range: bytes 0-61/62


Edited by jaimedelano, 30 December 2018 - 10:18 PM.


#18 Luke OFFLINE  

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Posted 30 December 2018 - 11:36 PM

What path is mounted?



#19 jaimedelano OFFLINE  

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Posted 31 December 2018 - 12:18 AM

/storage/iptv/filmes/move



#20 jaimedelano OFFLINE  

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Posted 31 December 2018 - 07:54 AM

mount -t nfs4 -o ro,fsc,rsize=8192,actimeo=31536000 REMOTE_SERVER_IP:/storage/iptv/filmes/move  /storage/iptv/filmes/move







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